Add from and reply to email address in portal | Zoho Creator Help

Add "From" and "Reply to" Email Address in Portals

This help page is for users in Creator 6. If you are in the older version (Creator 5),   click here . Know your Creator  version .

What Does This Page Cover?

Learn how to add a "From" and "Reply to" email address to the email notifications for a specific portal, with just one verification process.
 Learn more about email notifications in portals before proceeding.


  1. Email notifications in portals can only be created in Creator paid plans.
  2. Email notifications in portals can be managed by the super admin, and admins, while other users can receive email notifications with relevant permissions.
  3. em with  relevant permissions.


This feature allows you to seamlessly change the "From" and "Reply to" email address in portals, reducing confusion between teams and providing users with a clear point of contact.
By default, emails will be sent from the super admin's email address. However, you have the option to customize it and use a different email address.
This feature helps personalize the email and brings clarity both within the team and to users.

 Adding "From" and "Reply to" Email Address in Portals

 "From" and "Reply to" Email Address Customization Flow 

  How to Configure 

  Steps for Adding a "From" and "Reply to" Email Address

  1. Navigate to the Email Notification tab in the Portal tab on the left and select +Add email address.

  1. Enter your new email address and click Send Code.

  1. Enter the verification code sent to your inbox and click Verify
    Note: Check your spam folder in case you can't find the email. The email will be sent from the address that you've chosen.

  1. Select your email address from the dropdown and, after confirmation, you're good to go.

 Points to Note

  1. The number of emails you'll be able to send depends on your pricing plan.
    For detailed information, please refer to our  pricing page.
  2. You can easily track how many emails, you have sent and you're remaining quota, by navigating to the  Billing section.

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