Troubleshooting
How do I change the support email address in Zoho Desk?
A default support email address is provided to you when you sign up for Zoho CRM Plus. You can share this support email address to your customers so that you receive emails from them in Zoho Desk. The emails received from customers are converted to ...
Can I map a portal in any one of the applications that is already mapped to a Zoho CRM Plus account?
No, you cannot map a portal in an application that is already mapped to a Zoho CRM Plus account. For example, if you try to map a portal in Zoho Desk which is already mapped to a CRM Plus account, you will see the following message when you click the ...
What will happen if I am an inactive user in one of the applications in Zoho CRM Plus and I try to map a portal from that application to Zoho CRM Plus?
If you are an inactive user in an application, you need to have the approval of the Administrator to map the application portal to Zoho CRM Plus. The following message will be displayed when you click the application icon. The list of portal ...
I want to map a portal in Zoho CRM Plus, but since I do not have administrative privileges in the application, I cannot. What should I do?
You need to have the approval of the Administrator. When you try to access the application, you'll see the following message: The list of Administrators will be shown and the Request to Join button will be displayed next to the Administrator's name. ...
I am using the trial version of Zoho CRM Plus, and I am a paid user in one of the applications in the suite. What should I do if I am not able to map the applications in Zoho CRM Plus?
If you are using the trial version of Zoho CRM Plus and you are a paid user in any one of the applications, except CRM and SalesIQ, your user account will not be mapped to Zoho CRM Plus. However, you can click the Access Product link to access the ...
What should I do if I am not able to access some of the applications in Zoho CRM Plus?
You may not have access to some of the applications in Zoho CRM Plus if the CRM Plus Administrator has not assigned privileges to you to access the applications. The applications for which you have access will be displayed in the navigation panel on ...
I am a user in Zoho Desk having access to two portals. How can I map both the portals in Zoho CRM Plus?
You can only map one portal in Zoho CRM Plus. Since you have access to two portals in Zoho Desk, a pop-up window will be displayed with the application name and a dropdown list to select a portal when you sign up. Select a portal name from the ...

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