Desk | Reports | Knowledge Base

Reports
Using Reports to Drive Descriptive and Diagnostic Analysis for Clarity and Control
Introduction: The risks of growing without visibility Customers expect accurate, reliable, and responsive support, no matter what industry you are in. Whether you're managing a support team, running a business, or exploring market trends, delivering ...
Monitoring Ticket Transition With Lifecycle Reports
The ticket lifecycle is the sequence of changes that a support ticket undergoes from creation till its closed. It transits through multiple stages depending on the action taken in the previous stage. A typical ticket lifecycle in a support system may ...
Reporting Formulas
Reporting formulas are essential for calculating various business metrics that provide valuable insights to the decision makers about performance, success, and failure of critical processes. In this document, we will highlight the formulas used to ...
Understanding Agent Availability Report
It's important for an organization to know when their support agents log in and log out of work. The Agent Availability report is one of the Static Reports that helps admins track the active working hours of each agent and allows them to regulate the ...
Understanding the Agent Performance report
One of the most useful reports for monitoring the day-to-day performance of your agents is the Agent Performance report. This report offers detailed statistics on several agent performance metrics and can be configured to show data for one or more ...
Understanding the types of Static Reports
The support team operates round-the-clock to ensure uninterrupted customer service and operations. This is why it's important to ensure the team functions smoothly and is equipped to handle exigencies. For example, in a customer support team of 50 ...
Using Predefined Reports in Zoho Desk
Businesses always rely on accurate data and insights to manage their support operations effectively. However, creating reports every time to fetch desired data can be time consuming. This is where the predefined reports for tickets, articles, ...
Creating Global or Cross-departmental Reports
Global reports enable you to create a report for all of your departments in Zoho Desk. Unlike regular reports, the global reports will help you make informed decisions by providing a holistic view of the activities across departments. The procedure ...
Scheduling Zoho Desk Reports
Businesses often spend too much time tracking, following up, and updating key information manually, which could result in missing critical updates or making mistakes. Reports like daily ticket counts, weekly resolved tickets, and monthly customer ...
Creating a Custom Report
Organizations need access to the right data in order to make business decisions efficiently. Reporting tools provide static reports to get an overview of certain predefined metrics such as agent availability, ticket stages, and agent performance. ...

Access your files securely from anywhere

Start tracking your website metrics today

Use PageSense to understand what your visitors are looking for, how they are behaving, and where they are facing problems on your website.

Ready to improve your website's performance?

Install the PageSense code snippet on your site in a matter of minutes and start collecting in-depth data about the website visitors to grow your business.

Track and measure every business goal

Set up goals in PageSense to measure every single action performed by visitors on your website like button or link clicks, form submissions, and page engagements.

Understand the customer journey on your website

Create funnels in PageSense to quickly see which pages visitors use to enter your website, where they navigate to next, and which pages they decide to leave without converting.

Visualize your visitor's behavior with color codes

Set up heatmaps in PageSense to see where users have clicked more, how far they've scrolled, and on which parts of a page they've spent the most time using color-coded patterns in reports.

Measure customer engagement with your web forms

Use form analytics in PageSense to see how people interact with different fields in your form, whether they complete the form successfully or not, and where exactly they drop out on your form.

Record real visitor interactions on your website

Use session recordings in PageSense to watch a video of all the visitor actions performed on your website including the pages they navigate, the buttons they click, the UX issues they face, and more.

Test and optimize webpages for better conversions

Run A/B or Split URL tests in PageSense to figure out which version of your web page works best for your business and results in the best conversion rate.

Give each customer a unique website experience

Use personalization in PageSense to deliver customized versions of your website for every individual customer based on their demographics, local weather, browsing history, and more.

Grow your business through customer feedback

Run polls on your website using PageSense to understand what your customers think about your products/services and what needs improvement on your site.

Send timely updates that customers love

Use web push notifications in PageSense to schedule and notify your customers about an upcoming flash sale, product releases, promotional coupons, and a lot more that can spark conversions on your website.

Advertise your business to website visitors

Use pop-ups in PageSense to instantly grab the attention of visitors by showing attractive signup offers, coupon code discounts, or email newsletters that can eventually convert them into subscribers.

Access more advanced settings in PageSense

Use PageSense's advanced features like creating mutually exclusive groups, enabling cross-domain tracking, configuring customized project JS, and more to get deeper insights about your website.

Try easy-to-use extensions

Download the PageSense extension app available for your web browser with a few clicks and start collecting all of your required website metrics in real time.

Discover your favorite integrations with PageSense

Get a deeper look at your website's data by seamlessly integrating PageSense with a host of popular third-party apps like Google Analytics, Mixpanel, Intercom, and more.