Desk | Community | Knowledge Base

Community
Managing Moderation Settings in Community Module: For Admins and Moderators
Admins and moderators for the selected categories can use the moderation options in the Community module to ensure the content aligns with community guidelines. Admins can approve, edit, or delete posts and replies before they are published and ...
Working with Community Forums
With a wide range of users across different products, Zoho Desk offers multichannel support and guidance through various platforms like IM, email, calls, and social media. One of the main channels for providing support is the Community module. This ...
Setting up Community Forums
Community is a prominent support channel that provides people with a platform to collaborate and discuss topics of mutual interest. Customers can ask questions, seek support, post tips, answer each other's questions, or initiate discussions. Agents ...
Configuring Gamescope for your Community
Scenario Justin Case is an active contributor to the Community group at Zylker. He never misses giving his suggestions or opinions when needed. He also ensures to share his learnings with the group. In doing so, he was earning a lot of popularity in ...
Community - Introduction, Scope, and Purpose
Customer retention is often considered more challenging than prospecting or keeping them engaged with the business until a deal is closed successfully. What matters more to a business is that their customers keep returning, as well as the ...
Community Views: Dashboard and Recent Posts
Zoho Desk provides an interactive dashboard for your community, based on the metrics that matter. Your Dashboard Home Page will display metrics for all topic types in your community, as well as statistics for individual topic types such as Questions, ...

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