Mobile Application
Why do I see the error “Getting Started not finished!” while logging in to the Zoho FSM mobile app?
This error may occur due to one of the following reasons: Scenario 1: Onboarding is incomplete The onboarding/setup process for the Zoho FSM organization has not been completed. How to resolve this Log in to the Zoho FSM web application. Verify that ...
Why am I being redirected to a different organization when logging in to the Zoho FSM mobile app?
This can happen if you have access to multiple Zoho FSM organizations and onboarding is incomplete for one of them. In such cases, the mobile app may redirect you to the organization with incomplete onboarding instead of the organization you want to ...
Can I customize the fields displayed in the Service Appointment list view in the Zoho FSM mobile app?
Yes. You can customize the fields displayed in the Service Appointment list view by creating or editing a custom view in the Zoho FSM mobile app. Creating the Custom List View in the Zoho FSM Mobile App Editing the Custom List View in the Zoho FSM ...
What should I do if I forgot to start work or log my work start time in the Zoho FSM mobile app?
If you forgot to start work or log your work start time, you can still create or edit a timesheet anytime from both the Zoho FSM mobile app and web application. Scenario 1: Started work late in the app If you actually started work at 11:30 AM but ...
Which profile users can access the Zoho FSM mobile app?
Users with any profile can access the Zoho FSM mobile app, provided they are active users in the Zoho FSM organization. However, the features, modules, records, and actions available in the mobile app depend on the permissions configured for the ...
Can I change the language in the Zoho FSM mobile app?
No. Languages cannot be changed directly in the mobile application. However, you can update the language from the web application, and the changes will automatically sync to the mobile app. Editing the language for a user in Zoho FSM Go to Workforce ...
Why is a user unable to check in from the Zoho FSM mobile app?
Scenario 1 : Outdated App Data / Sync Issues The mobile app may not be properly synced or could be using cached data, which can prevent check-in. Refreshing the app data can help in syncing the latest updates from the server and resolve such issues. ...
While signing in to my Zoho FSM mobile app, I see the error "This account does not exist." What should I do?
This error usually occurs due to one of the following reasons: Scenario 1: Incorrect email address Make sure you are entering the correct email address associated with your Zoho FSM account. Check for typos or extra spaces. Scenario 2: Incorrect Data ...
Why does a field technician see “Permission denied. Contact your administrator” in the Zoho FSM mobile app?
This error typically occurs due to Insufficient Profile Permissions. The user’s profile may not have the required permissions to perform the action (such as Create, View, Edit, Schedule, or Dispatch for Service Appointments). Example: If a field ...
Why can’t a user create Service Appointments in Zoho FSM Mobile App?
A user may be unable to create Service Appointments if their profile does not have the required Create permission enabled. Enabling Create permission for Service Appointments Go to Setup → Profiles. Open the profile assigned to the user. Enable the ...
Do custom fields appear in the Zoho FSM mobile app too?
Yes, custom fields available in the Zoho FSM web application will also appear in the mobile app, provided the user has the required permission to view them.
How do I refresh app data in the Zoho FSM mobile app?
Refreshing data in the Zoho FSM mobile app Open the Zoho FSM mobile app. Navigate to Settings → Refresh Data. When prompted with "Do you want to refresh the data?", click Yes. Wait for the sync to complete.
How can I view all Service Appointments scheduled for a particular day in the Zoho FSM mobile app?
You can view Service Appointments scheduled for a specific day using the Calendar View in the Zoho FSM mobile app. Using the Calendar View Open the Zoho FSM mobile app. Open the left pane. Navigate to Service Appointments → All Service Appointments. ...
How can I get directions to the customer’s service address in the Zoho FSM mobile app?
Getting directions to the customer’s service address in the Zoho FSM mobile app Open the required Service Appointment in the Zoho FSM mobile app. In the Service Appointment Details page, scroll down to the Service Address section. Click the Direction ...
Why are changes made in the web app not reflecting in the Zoho FSM mobile app?
Changes made in the Zoho FSM web application are usually reflected in the mobile app instantly. If the latest changes are not visible in the mobile app, the app data may not have synced properly. If the changes are not reflected, refresh the app data ...
How do I approve a Service Appointment dispatched to me in the Zoho FSM mobile app?
Accepting a Service Appointment in the Zoho FSM mobile app Open the Service Appointment assigned to you. In the Overview page, locate the Waiting for Your Response section. Tap Approve. In the confirmation prompt, enter a reason if required ...
How do I reject a Service Appointment dispatched to me in the Zoho FSM mobile app?
Rejecting a Service Appointment in the Zoho FSM mobile app Open the Service Appointment assigned to you. In the Overview page, locate the Waiting for Your Response section. Tap Reject. In the confirmation prompt, enter a reason if required ...