Integrating Telegram account with Zoho SalesIQ

Integrating Telegram Channel with SalesIQ



The Telegram and Zoho SalesIQ integration helps you support your customers with their preferred communication channels. It also enables you to grow your audience by promoting your business and conversing with your visitors via the Telegram bot. You can also engage and converse with Telegram users and allow them to contact your operators instantly. Also, assist your visitors with rich media such as Images, Videos, etc.

How does it work?

  • The Telegram channel add-on can help ease the process of navigating to your website to initiate conversations.
  • The bot feature in Telegram acts as a communication bridge that allows operators to communicate their your visitors.
  • Visitors can initiate a chat request by sending a message via bot. The operator can pick up the chat from the SalesIQ chat window and assist the visitors.
  • Users can have all the chats and media securely stored in their Telegram account without being lost.

How to integrate Telegram with SalesIQ?

To integrate Telegram with SalesIQ,
  1. Go to  SalesIQ > Settings, and click Telegram under Messaging Channels.
  2. Now, click Add on the top right corner of the Telegram integration page. 

Creating a bot in Telegram

To assist your users via Telegram, you need to have a Telegram bot. Check the Telegram help guide to create a bot.


Once you've created a bot in Telegram, you have to generate an API key of the bot to link it with SalesIQ. 

    

Connect your Telegram account with SalesIQ

To connect your Telegram account with SalesIQ:
  • Click on the brand for which you want to enable Telegram.

  • Now, paste the API key that you have generated using Bot Father for the created bot here and click Verify.

  • Check if the bot information is correct. Click Done to proceed. 

  • And that's it; you've now successfully linked your SalesIQ brand with your Telegram.

Set a preferred time limit to close missed chats

You have the option to set a preferred time limit to automatically close missed chats after a certain time of inactivity. This will convert the missed chats to closed chats after the specified duration. This can be done in the Preference tab under the 'Chat ending time limit' section.



Enable/disable the telegram channel

  1. To disable the integration, click the Disable button on the top right corner of the dashboard.



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