Integrating Facebook Lead Ads
Lead assignment for Facebook Lead Ads on Zoho Social
The leads pushed from Zoho Social to your CRM do not support lead assignment by default. As a workaround, enable the assignment using your Lead Assignment Rule ID in Zoho CRM. All that you have to do is, create a Lead Assignment Rule and share the ...
Why are my Facebook Lead Ads not syncing even on reconnecting the Facebook page?
On Zoho Social, Lead Ads are updated every one hour along with the leads that are recently added to the Ad account. We'd recommend you wait for the Ads to be updated automatically or a new lead to be submitted for the Lead Ad status to refresh for ...
How can I troubleshoot syncing leads from Facebook Lead Ads to Zoho CRM?
Please write to support@zohosocial.com to help you sync leads from Facebook lead ads to CRM. In the meantime, here are a couple of scenarios that you can troubleshoot on your own. 1. CHECK IF THE FACEBOOK PAGE NEEDS TO BE RECONNECTED Solution: ...
Best Practices for Lead Generation through Facebook Lead Ads
Before you enable Facebook lead generation, make sure you have the necessary fields in the Leads module in CRM. Review the standard CRM fields such as Name, E-mail, Phone and Company we’ve automatically mapped on your behalf. You can edit mapping for ...
What's new with Facebook Lead Ads Integration in Zoho Social?
Please read this if you've been using an earlier version of Facebook Lead Ads integration in Zoho Social before 18th September 2018. Previously, you could sync Facebook fields such as Name, Email Address, Phone Number and Company with your CRM. ...
Who can set up Facebook Lead Ads integration in Zoho Social?
Unless the Business Manager Admin hasn't customised lead access in Business Manager Settings, Facebook Ad Account admins who are Admins in Zoho Social can set up lead ads. That is, it is necessary that you are the Ad Account Admin and a Portal /Brand ...
Where can I find the leads from my lead ads in Zoho CRM?
Click on the ellipsis (...) in the top bar and navigate to the Leads tab. You will notice a column on the left panel that says "Filter leads by". Look for "Lead Source" and then type in Facebook Ads. You will then be able to view all your leads and ...
How do I differentiate the leads from my Facebook posts and Facebook lead ads in my Zoho CRM?
Leads from your Facebook Lead Gen campaigns will be captured in CRM with Lead Source as Facebook Ads and Lead Type as Paid. Leads and Contacts from your Facebook Page posts will be captured in CRM with Lead Source as Facebook and Lead Type as ...
Why don't I see leads of my last lead gen campaign?
It depends on when you ran the campaign and if the lead form is still active. Facebook keeps hold of the leads of only the last 90 days of your active lead forms. We recommend you either download the leads from time to time or integrate with Zoho CRM ...
Can I create a lead ad or a lead form directly from Zoho Social?
Yes, you can create new lead ads from Zoho Social if you have Admin or Advertiser permissions for the ad account. Click on Run a Lead Ad button on the top right corner of Facebook Lead Gen tab to create a new Facebook Lead Gen Promotion. To create ...
I don't use Zoho CRM. Do you support other CRM integrations?
Sorry, we don't support integrations with other CRM applications.
Why am I not able to see my Facebook lead ads in Zoho Social?
This could be due to any of the following reasons: Your ad didn't meet Facebook's advertising policies. You'll receive an email or a notification in your Ad account if this is the case. Your Facebook token has expired and you need to reconnect. You ...
Why am I not seeing the right Facebook ad account in Zoho Social?
Once you click Set up Lead Ads Now, we will list out the ad accounts that run lead ads for the Facebook profile that's connected to that Brand. Click Disconnect in the same popup to connect another Facebook profile, so that you see a different set ...
How do I set up Facebook Lead Generation on Zoho Social?
Before you enable this integration, there are a few prerequisites to make the most of this integration: 1. Check that you've connected the correct Facebook account to your brand so that you'll see the right ad account(s) displayed. 2. Make sure ...

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