Error: License Required
Issue: Encountering the "License Required" error despite having an active trial or paid subscription plan.
Workaround 1: Verify subscription status.
Ensure that your subscription or trial period is active and has not expired. Trident can be accessed only if you have any of the plans listed below.
Zoho Service | Plans Supported for Accessing Trident |
Zoho One | Paid and trial plan users. |
Zoho Workplace | Paid and trial plan users. |
Zoho Mail | Paid and trial plan users. |
Workaround 2: Enable Zoho Mail for your Zoho One bundle.
Confirm if you have a paid personal or business email account from Zoho Mail as part of your Zoho One paid subscription. If not, this may be the cause of the error. To enable Zoho Mail for your Zoho One paid subscription:
Log in to your Zoho One account from https://one.zoho.com.
Navigate to the left pane and select More Apps.
Toggle to the Unassigned Apps tab.
Search for Mail and click Add.
Back in the Trident app, click Access Trident from the License Required page to sign in.
Workaround 3: Verify account details.
Ensure that you are signed in with the Zoho Mail account associated with the paid subscription or trial period.
Note: If the issue persists despite performing the above steps, contact customer support at trident@zohosupport.com for further assistance.
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