Product Updates in Zoho Workplace applications | January 2026

Product Updates in Zoho Workplace applications | January 2026

Hello Workplace Community,

Let’s take a look at the new features and enhancements that went live across all Workplace applications for the month of January.

Zoho Mail 

Zoho People Notifications preview in Zoho Mail

Notification emails from Zoho People can now be viewed directly in your Zoho Mail preview pane in Zoho People format, making it easier to stay updated.

Switch reply emails header layout

Choose how the email header appears in the reply email — either in a Compact single-line layout or in the Full header layout as shown in the original message.

Enhanced Add to filter pop-up

The Add to filter pop-up in email preview has been enhanced. You can now view view all filters that have been created along with the option to sort and check whether the new condition matches any existing filter conditions.

Summarize content using Zia for Mail

Quickly summarize content in Shared Mailbox and Streams using the Summarize feature with Zia for Mail.

Simplified domain verification for BigRock domains

Verifying your domain ownership just got easier. Admins can now directly log in to BigRock DNS provider’s page from Admin Console when your domain is hosted with BigRock.

Smarter imports from cloud services

Admins can now import users and groups from Google Workspace and Microsoft 365 using custom selection criteria.

Rules and alerts moved to Mail Settings

Incoming/outgoing rules and smart incoming/outgoing alerts are now moved to Mail Settings under Admin Console.

Enhanced login history with device and session details

Login tracking just got better. You can now view device details and session status like active/inactive from the users’ login history page from the Admin Console.

Zoho Calendar

Zoho Calendar Mobile App updates

We’ve introduced Resource Booking on the Zoho Calendar mobile app to help you manage and book resources effortlessly on the go.
  1. Book meeting rooms – Reserve meeting rooms directly from the mobile app.
  2. Room availability – View up-to-date room availability based on location.
  3. Location Switching & Filters – Switch locations and apply filters to find available rooms faster.
  4. QR code booking – Scan QR codes to book meeting rooms instantly.
  5. Centralized booking management – View and manage all your resource bookings in one place.
Update now and manage your resources anytime, anywhere!

Set availability status while creating events

You can now set your availability as Free, Busy, Tentative, or Remote while creating an event, helping others understand your status at a glance and enabling clearer scheduling.

Simplify event creation with Zia!

Zia for Calendar helps you create events using natural language, generate smart event titles and descriptions, and simplify event creation directly within Zoho Calendar.

Zoho Cliq

AI-generated summaries on Zendesk tickets

With Zendesk integration in Cliq, you can now get:
  1. AI-generated summaries for your tickets and reports.
  2. Customize bot notifications to stay informed only about the events that matter.
  3. Access detailed, filterable ticket reports with insights into satisfaction rates, user-specific monthly ticket graph, and group-level ticket reports.

Zoho Connect

Take control of your network

Admins can now view and control how storage is used across the network. This helps track storage consumption, limit usage, and understand where space is going.

@all in posts and comments

When you want to @mention a group wall/company wall, instead of the wall name, simply type @all to notify all members at once. This is perfect for important updates that shouldn’t be missed.

Control who can create questions, ideas, and polls

As a admin, you can now decide who can create specific post types like Questions, Ideas, and Polls.

Zoho Sheet

Capture data straight into your spreadsheet using forms!

Zoho Sheet now allows you to create forms, manage, and share them within your organization or externally. All of the responses are collected in real time in your spreadsheets, organized, and ready for further analysis.

Zoho Trident

Deliver quarantined emails

Organization admins using Trident can now review and act on quarantined emails directly within Trident. From the quarantined email notification, admins can choose to deliver the email to the intended recipient after reviewing it. (Available on Mac and Windows)

Block and reject future emails

When you receive emails with malicious content, or if any user spams you repeatedly or seems untrustworthy, you can choose to block and reject all future emails from that sender. This will move the current email to the Spam folder and bounce all future emails from the sender back to them. (Available on Mac only)

Know when emails track you

Tracking or spy pixels can pick up on your private data, such as when and where you read the email, IP address, and more, to report it back to the sender. Trident can now automatically detect emails containing spy pixels and display a warning. (Available on Mac only)

Stay alert during email exchanges

A warning message is now displayed in the following cases to protect users against malicious content and phishing attempts.
  1. Sending and receiving emails from people outside an organization.
  2. Receiving emails from unverified domains or senders. (Available on macOS only)
  3. Receiving emails from a new email address for the first time.
  4. Receiving emails with suspicious URLs.
(Available on Mac and Windows) 

Access shared mailboxes

You can now view and access shared mailboxes in Trident, which are created in the Zoho Mail web app. This enables collaborative email management, allowing multiple team members to access and respond to emails without flooding individual inboxes. (Available on Mac and Windows)

Zoho WorkDrive

File Suggestions (Beta): Find Files Faster with AI-Powered Recommendations

Employees often spend a significant part of their workweek searching for the right files. File Suggestions helps reduce that effort by anticipating what you need and surfacing the most relevant files instantly.

The feature studies your activity patterns, access history, and team interactions to recommend files you have recently accessed, frequently worked on, or commonly use, along with files your team engages with regularly. You can explore all these smart recommendations anytime from the File Suggestions tab in the left panel.

Zoho WorkDrive + Zoho MCP: Turn Prompts into Actions with Zoho MCP (Early Access)

Zoho WorkDrive is now integrated with Zoho MCP (Model Context Protocol), a new service that connects your apps and AI agents to automate complex workflows with a single prompt. By setting up your MCP server, you can link WorkDrive with more than 950 Zoho and third-party applications, allowing AI agents like Claude, OpenAI, Copilot, or Cursor to perform multi-step actions across apps.

Once configured, Zoho MCP enables AI agents to understand context and execute multi-step actions automatically.

For example, by typing a prompt like:

"Move ‘Finalised Presentation.ppt’ to the Approved Presentations folder in WorkDrive and share it with {user_email} with a natural language message."

Your agent will move the file to the specified folder in WorkDrive, share it with the intended recipient, and include a natural language message, all triggered by a single instruction. No manual steps, no app switching, and no coding required.

Ask Questions on Files: Let Zia Find Answers Hidden in Your Files (Beta)

Finding specific details inside lengthy documents can often be time-consuming. With Zia, you no longer need to scroll through pages or use keyword searches to locate what you need. You can now ask questions directly within your files and get instant answers drawn from the file’s content.

Open any supported file in Preview mode, click the Zia icon in the right pane, and select Ask questions from this file. Type your query, such as “List the sales numbers from this report”, and Zia will display the exact answer along with the relevant context.
  1. Supported plans: Business plan and Zoho One bundle.
  2. Available for users in the US, IN, and EU data centers only.

Media Content Summarization: Get Instant Insights from Audio and Video Files

WorkDrive’s File Summarization now goes beyond documents, spreadsheets, images, and presentations to include audio and video files. With this enhancement, Zia can automatically transcribe and summarize media content, giving you quick insights without the need to replay lengthy recordings.

Workflows: External User Support

WorkDrive Workflows now support external users, making it easier to collaborate on structured processes with clients, vendors, or partners outside your organization. You can now assign tasks such as reviews or approvals to external participants directly within a workflow, ensuring seamless coordination across teams. Earlier, workflows were limited to internal team members.

Along with this update, client users can now trigger automatic workflows. Previously, they could only start manual workflows and perform transitions.

Supported plans: Business plan and Zoho One bundle.

Archive Team Folders: Put Inactive Team Folders on Pause

You can now archive Team Folders that are no longer in active use but may be needed later. Archiving helps teams keep their workspace organized without losing access to important data. Once a Team Folder is archived, no users can access its files or folders, but all data, structure, and sharing permissions remain intact.

Zoho Workplace: Now Supports WorkDrive Client Users and Feature Add-ons

Zoho Workplace customers can now enhance their WorkDrive experience by purchasing Client User subscriptions and Feature Add-ons. As WorkDrive is included in the Workplace bundle, these add-ons make it simple to bring in external collaborators and enable advanced features whenever your team needs them.

Edit Permissions for Non-Zoho Formats

Team admins can enable or restrict editing of non-Zoho file formats using Zoho Editors, giving organizations complete control over how files are edited within WorkDrive.

Redesigned Admin Dashboard

We’ve redesigned the Admin Dashboard to give admins clearer visibility into plan details, storage usage, and key activity insights. You’ll receive automatic storage alerts as capacity nears its limit, helping you stay ahead of potential disruptions and keep your team working without interruption.

Zoho Writer

Print preview in Writer's desktop app

View exactly how your document will look before you print it.








    • Sticky Posts

    • Product Updates in Zoho Workplace applications | January 2026

      Hello Workplace Community, Let’s take a look at the new features and enhancements that went live across all Workplace applications for the month of January. Zoho Mail Zoho People Notifications preview in Zoho Mail Notification emails from Zoho People
    • Product Updates in Zoho Workplace applications | December 2025

      Hello Workplace Community, Let’s take a look at the new features and enhancements that went live across all Workplace applications this December. Zoho Mail Block emails without notifying the sender Block emails without sending a rejection notification
    • Product Updates in Zoho Workplace applications | November 2025

      Hello Workplace Community, Let’s take a look at the new features and enhancements that went live across all Workplace applications this November. Zoho Mail Format comments easily using Slash Commands With Slash commands, you can easily format text, insert
    • Product Updates in Zoho Workplace applications | October 2025

      Hello Workplace Community, Let’s take a look at the new features and enhancements that went live across all Workplace applications this October. Zoho Mail Create Signature from Compose window You can now effortlessly create a Signature using the Create
    • Product Updates in Zoho Workplace applications | September 2025

      Hello Workplace Community, Let’s take a look at the new features and enhancements that went live across all Workplace applications this September. Zoho Mail Attach email as EML file in Compose Effortlessly attach emails as EML file in Compose by simply
      • Recent Topics

      • Inactive License for free account.

        I recently upgraded my Cliq subscription not my team (on the free version), are unable to login to their accounts. The error message received is Inactive License Looks like you have not been covered under the current free plan of users. Please contact
      • web to lead

        Can anyone help me how to create web to lead from zoho marketing automation
      • Is Zoho Sites still actively being developed?

        Hello, Is Zoho Sites still actively being developed as part of the Zoho ecosystem? I noticed that the What's New page (https://www.zoho.com/sites/whats-new.html) does not show any updates since Q1 2025. We were considering migrating our website from Squarespace
      • I created a signup form in Zoho Marketing Automation with the correct field mapping, but the data is not being reflected under Leads in Zoho CRM.

        web to lead from zoho marketing automation
      • Deluge scripts

        Why is there not a search function to make it easier to find the script of interest when modifications are required.
      • Zoho Sheet for Desktop

        Does Zoho plans to develop a Desktop version of Sheet that installs on the computer like was done with Writer?
      • Zoho Books (and other Finance Suite Apps) - Clickable Item Name on Invoices and Reports

        Hi Zoho Books team, It would be really helpful if the Item Name on Reports were clicable to take me to the item. The same on Invoices, often I am looking at an invoice and I want to look at the deails of a product. A link here would be helpful to jump
      • Zoho Books - Payment Gateway - Revolut

        Hi Books Team, My feature request if to include the popular platform Revolut as a payment collection option on invoices in Zoho Books. Please upvote if you are also looking for this option.
      • Searching for an item from within an invoice should show any item containing the string, not just those that begin with the string.

        Hello, I've found myself becoming increasingly frustrated with the limited line-item seach when adding new items to an invoice. The problem is that the characters being typed are only being matched from the beginning of the item name.  This might be usable
      • How to Rank Tables by Row Count in Descending Order

        I am trying to understand the consume of lines that grow up so fast in the last week. Is there any way to create a pivot table or query to get TABLE NAME LINES in descending order?
      • Dealing With One-Time Customers on Zoho Books

        Hello there! I am trying to figure out a way to handle One-Time customers without having to create multiple accounts for every single one on Zoho Books. I understand that I can create a placeholder account called "Walk-In Customer", for example, but I
      • Marking a meeting 'done'.

        I would like to somehow mark a meeting 'done' and placed under the contact's page rather than deleting it and having no record of it. Am I missing a button that does this?
      • Feature Request: Render Markdown (.md) files in Zoho Cliq

        Hi, We regularly share Markdown (.md) files in Zoho Cliq. However, when we open these files in Cliq, the content does not render as Markdown—it displays as plain text. This forces us to copy/paste the content into an external Markdown viewer to read it
      • Zoho Desk EU slow/unresponsive

        Has anyone else got issues with ZohoDesk today in the EU? It takes an age to come back and if you do start typing something and try and send or save it looks like it times out. We are also getting this pic. ot I can't see anything on https://status.zoho.eu/
      • EU DC Partial Outage Resolved: A Detailed RCA

        Incident Summary Due to an overload on one of the nodes in the EU DC for Zoho Desk, the system was unable to handle the heavy load, causing a slowdown in requests and resulting in a partial outage for customers with data residing in that node. On May
      • CRM Percent custom fields: When will it show the % symbol and behave like %?

        1. Actually Percent custom fields fail to show the % symbol. 2. When in formulas Percent fields work like number: 100 x 5% = 5 ideal world 100 x 5% = 500 what happens actually 3. When importing Percent fields the % symbol has to be removed and the data
      • How to use OR when filtering using two fields

        I want to create return a list of Account Names by filtering on Field1 = "yes" OR Field 2 = "no" I can't see how to use the OR in the filter.
      • Subforms and automation

        If a user updates a field how do we create an automation etc. We have a field for returned parts and i want to get an email when that field is ticked. How please as Zoho tells me no automation on subforms. The Reason- Why having waited for ever for FSM
      • Xero Billing Data (22 instances) - Zoho (CRM) - Single Source of Truth For Client Data & Notes

        Hi - I’m trying to build out a CRM for a Single Source of Truth Currently I have 22 Instances of Xero (for legal entity purposes - can’t consolidate to one) How would I be best placed to do this? Is it possible to have all the Xero instances (22) → Consolidated
      • Select CRM Custom Module in Zoho Creator

        I have a custom module added in Zoho CRM that I would like to link in Zoho creator.  When I add the Zoho CRM field it does not show the new module.  Is this possible?  Do i need to change something in CRM to make it accesible in Creator?
      • New 2026 Application Themes

        Love the new themes - shame you can't get a little more granular with the colours, ie 3 different colours so one for the dropdown menu background. Also, I did have our logo above the application name but it appears you can't change logo placement position
      • Zoho Expense - Bi-Weekly Report Automation

        Hi Zoho Expense Team, My feature request is to please include an option to automate creation of reports bi-weekly (every 2 weeks)
      • Introducing Workqueue: your all-in-one view to manage daily work

        Hello all, We’re excited to introduce a major productivity boost to your CRM experience: Workqueue, a dynamic, all-in-one workspace that brings every important sales activity, approval, and follow-up right to your fingertips. What is Workqueue? Sales
      • PDF Generator Upgrade

        Hi Team, What will happen if I don't make any changes for existing template. Zoho just ask us upgrade but haven't tell the benefit. Zoho Corporation
      • Zoho CRM Case Notes - Share to Customer

        Hi team does anyone know the Api to set a note, against a case, to shared with customer? i cant seem to find it  cheers 
      • 500 internal server error on opening an iframe through a deluge script

        Hi Team I am trying to open an external url in an iframe through my deluge script which is associated to a custom button . By doing this i am getting an "Internal Server Error" . Please can you help me with this.
      • Zoho CRM Quotes – Subform and PDF/Writer Limitations

        Hello, I am encountering the following limitations in Zoho CRM Quotes: Custom product images cannot be uploaded in the subform – the image upload field cannot be added; only the file upload field is available. File upload placeholders cannot be used in
      • Strange behavior in CRM Number Field – Characters allowed but not "e"?

        Hi everyone, Has anyone faced this strange issue in Zoho CRM? In a Number field, it is possible to type some characters, but the character "e" cannot be entered. This was really surprising to me. Normally, a number field should restrict all characters
      • No background for video recordings, no playback speed, can't even playback longer recordings - have to download…

        Hi. We utilize heavily video messages on Slack, but wanted to migrate to Cliq with Zoho One, however very basic yet very frequently used feature is missing: backgrounds for video recordings and playback speed. We were not happy with Slack's 5 minute limits
      • Support inefficiency

        We have been asking for support for a minor adjustment for 12 days now and we haven't got a single viable resolution from support team despite there are 19 emails going between our HR team and various support emails from Zoho. 1. they do not understand
      • Can I export to PDF in Zoho Learn

        I have seen help pages where export to pdf options are available but I do not see that option available from the application. I see that exprt is available in my free trial version but that is only to html pages. I need to be able to export my manuals
      • Zia capabilities now available in the Professional edition announcement

        Hello all! The Professional edition now supports a broader set of Zia capabilities, enabling teams to bring AI into more of their everyday CRM work. From writing assistance and summaries to setup support, predictions, and recommendations, Zia can now
      • Perfomance Management - Zoho People

        Hi team, I am looking for performance management data such as KRA, goals, feedback, appraisals, etc., in Zoho Analytics. However, I am unable to find these metrics while editing the setup. Could you please confirm whether these fields are available in
      • Where Do I set 24h time format in Cliq?

        Where Do I set 24h time format? Thanks
      • Send out follow-up email in the same thread (threaded conversations in individual emails) from Zoho CRM

        Hi, I'm new to Zoho. I'm trying to send individual emails to my leads one by one. And I'll send out follow up email if I don't hear back from them later. However, instead of sending a new email, I want to reply in the same email thread so that the recipients
      • This will be long, Please bear with me - Next Gen Layout - Search

        In general, I think that Zoho are going in the right direction with the Next Gen UI. The latest update brings some nice improvements and all-in-all from a user's perspective I think the improvements are generally very good. However, there are some areas
      • Selecting all notes in a notebook

        In Windows11, I select a notebook and I get a list of notes, but only 30 notes. If I scroll down to the end, I get an additional 30 notes (and at the top it now shows 60 notes). I can keep doing this to eventually see all my notes but this is a real pain.
      • Update latitude & longitude address field API

        How do I update the coordinates of an address field from a widget? I can't modify the latitude and longitude of the address field. I think the problem is how I'm writing formdata variable. zoho_init.then(function (data) { var queryParams = ZOHO.CREATOR.UTIL.getQueryParams();
      • Filter Records in CRM API

        Hi Team, I’m currently working on a task to retrieve expired deals from the CRM. By “expired deals,” I mean deals where the closing date has already passed and the stage is not “Closed Won” or “Closed Lost” (i.e., all other stages). I tried using both
      • User Name in Zoho Cliq Not Updating Across Apps?

        We updated the name of a user in Zoho. (From Sue to Taylor) Her name has not been updated in Cliq on all apps. When in Zoho One, if I go to Cliq directly, it is correct, but if I am in another app, and the Cliq bar pops up on the bottom, it will be the
      • Next Page