With Zoho Desk, now take the solution to your customers.
When your customers have a question, they have to leave your app or website, go in search of an answer, and maybe even contact your customer service team. You lose out on significant time that they could've spent on your app instead of scouring your help center or writing to customer support. What if you could give them all these options right in your app? ASAP for Zoho Desk ensures that your customers never have to leave your app in search of help.
ASAP helps businesses go mobile-first, by bringing their entire help center to their app, website, or SaaS product. Here's what app users can do from the widget:
- Surf knowledge base articles
- Interact with user communities
- Chat with an AI-powered conversation assistant for instant support
- Raise a ticket if an agent's help is required
ASAP
Part of the ASAP package is also a Chrome Extension marketing personnel can use to create product walk-throughs and tooltips with just a few simple clicks. This helps you ensure that a guide is always available for your customers.
In all, ASAP ensures that customers are never left without support, before they even reach out for support.
ASAP is available as SDKs for
Android,
iOS and desktop applications. You can find the Chrome extension
here.
Happy ticketing!
Cheers,
Team Zoho Desk
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