The ripples of social media transforming customer support
We are here. Follow us here: Zoho Desk on X Facebook Instagram LinkedIn Youtube Advancements in the internet and gadgets have made social media accessible from anywhere, all the time. You need to keep up with your customers' online habits, because every
[Live webinar] Learning Table Series: Building AI-powered service management applications with Zoho Creator's new agents
Hello everyone, We are excited to invite you to another edition of the Learning Table Series webinar. Building business applications often begins with a great idea, but turning that idea into a fully functional application can involve extensive planning,
Zoho CRM Related Lists Enhancement - Related List Expanded View
Hello, Enterprise Support Community, We are excited to announce some upcoming changes to the way that Related Lists can be interacted with, and the ways that you can utilize them within the CRM environment. Currently, Related Lists will show you a list
Free webinar! Sign documents across borders: AES, QES, ID verification
Hello all, Signing paperwork across geographies sounds simple, until critical questions around legality, security, and compliance pop up. Join our upcoming webinar to see how Zoho Sign helps businesses worldwide sign documents with confidence. Agenda:
Managing visibility and focus in Zoho Desk using accessibility controls
Hello everyone, Support teams rely on interfaces that are easy to read, navigate, and interact with. To make Zoho Desk more inclusive and accessible for users with diverse needs, additional accessibility improvements have been introduced to enhance text
Zoho Mail MCP - Faites de votre boîte de réception un véritable atout
Qu'est-ce que le MCP ? Les assistants IA comme Claude, ChatGPT ou Gemini sont aujourd'hui extrêmement performants. Pourtant, ils ont une limite importante : seuls, ils ne peuvent pas agir directement dans vos applications. Par exemple, vous pouvez demander
Manage WhatsApp conversations across Zoho services using one phone number
If your teams use multiple Zoho services to handle different business functions, such as support, sales, or other Zoho tools, you might have asked this question: Can we manage all WhatsApp conversations using the same business phone number across these
Enabling OIDC Authentication for Help Center
Hello everyone, When multiple users access the help center, managing authentication securely can be challenging. To simplify this, organizations can enable OpenID Connect (OIDC) authentication for the Help Center. OIDC allows users to sign in with their
Users can now notify the contact while adding a 'Resolution' to the ticket.
Hello, In the latest version of the Desk iOS mobile app (v2.6.4), users can now notify the contact while adding a 'Resolution' to the ticket. Also, the 'Resolution' UI has been tweaked to support edit and delete option. Please update the app either
Introducing Advanced Metrics: Uncover how users engage with your apps
Hello everyone, Understanding how your applications are being used is the first step to making them better. While the existing Metrics feature in Zoho Creator gives you a solid high-level picture with KPIs like active users, total interactions, access
Find anything in Zoho Sign in seconds with Quick Navigation
You know the feature exists—you just can't remember where it lives. Hunting through menus to reach the right page is a small tax you pay over and over through the day, and it adds up. Quick Navigation takes you straight to any feature, page, or integration
Introducing the Yes/No field: Binary decisions made beautiful
Greetings, form architects! What would you do when you need a simple yes/no answer on your form? Normally, you add a Radio field. Type Yes. Type No. Until now. The new Yes/No field is purpose-built for binary decisions. It is preconfigured, visually consistent,
Zoho Assist Feature Update: June 2026
Windows Quick Support The Quick Support Plugin enables customers to seamlessly connect with your support team by raising requests directly from their desktop. It also enables instant access to active remote support sessions to deliver faster assistance,
Zoho Assist Feature Update: May 2026
iOS Screen Sharing Enhancements Screen sharing on iOS is now faster and sharper. Zoho Assist now supports peer-to-peer connectivity within intranet environments for faster screen data transport, along with H.265 codec support for higher quality visuals
Zoho Assist Feature Update: April 2026
Zoho Assist’s MCP integration With Zoho Assist’s MCP integration, interacting with remote support is no longer tied to complex interfaces or manual workflows. Your AI agent understands your intent through simple, conversational language and instantly
Zoho Assist Feature Update: March 2026
File Manager for Windows, Mac & Linux The File Manager allows technicians to access and manage files efficiently on a remote device during a remote support session or even without connecting to an unattended device. It helps organize files on the remote
Zoho Assist Feature Update: February 2026
Virtual monitor in native viewer The virtual monitor feature which is available in the web-based viewer, is now supported in the Native Viewer. Technicians supporting headless or single-monitor devices can add a virtual display, enabling resolution scaling
Zoho Assist Feature Update: December 2025
Quick Support for MAC & Linux Zoho Assist Quick Support is a desktop plugin on the customer's remote machine. It allows customers to join a remote support session quickly or raise a support request directly from their desktop, streamlining the support
Retry Emails: Monitor and manage temporarily failed outgoing emails
When emails fail to reach their destination due to temporary errors on the recipient server, they aren't immediately bounced back to the sender. Instead, they are queued for automatic retry, giving the delivery another chance to succeed without any action
From Zoho CRM to Paper : Design & Print Data Directly using Canvas Print View
Hello Everyone, We are excited to announce a new addition to your Canvas in Zoho CRM - Print View. Canvas print view helps you transform your custom CRM layouts into print-ready documents, so you can bring your digital data to the physical world with
Stop by and explore our six updates in ABM for Zoho CRM
Dear Customers, We hope you're well! ABM for Zoho CRM is built to sharpen your database so that you engage with the right set of customer accounts. To fine-tune it further, we have six new updates: New access location for ABM Refined account entry criteria
What's New in Zoho Analytics - February 2026
Hello Users! We're back with another round of updates for Zoho Analytics. This month's release focuses on giving you greater flexibility in how you visualize, manage, and act on your data - with new features like custom visualizations, remote MCP server,
Ask the Experts 30: Automating your support operations
Hello everyone, Welcome to Ask the Experts (ATE) 30! We're back with another round of text-based discussions. Customer support, the lifeline of every business, is about helping customers and gauging customer satisfaction. More than fixes, customers expect
Criteria-based follow-ups , and additional email response signals in Cadences
Hello all, We've got a couple of updates for Cadences. Until now, the next follow-up in a Cadence was triggered based on the response to the previous follow-up. With this update, when the previous step is a call or a task, you can now also trigger the
Form Encryption is here!
Hey form builders, If your data is sensitive enough that a breach would have real consequences, be it reputational, legal, or otherwise, Form Encryption is built for you. Here's a short version of what it does. Every encrypted form gets protected by an
Zoho Assist Feature Update: November 2025
Customers’ Choice 2025 Four years strong! Zoho Assist is once again a Customers’ Choice 2025 in Remote Desktop on Gartner Peer Insights, thanks to your trust and feedback.
Zoho Assist Feature Update: October 2025
Introducing the Diagnostic Tools feature in the native viewer Similar to the web-based client, you can now directly access essential diagnostic tools such as Task Manager, Command Prompt, Device Manager, Registry Editor, and more when connecting from
Zoho Assist Feature Update: September 2025
Zoho Assist–Zapier integration Automate repetitive tasks with the Zoho Assist and Zapier integration. With the new integration, you can connect thousands of apps, eliminate manual work, and keep workflows moving—all without a single line of code. User
Zoho Assist Feature Update: August 2025
Department group export Technicians can now export user lists specific to their departments using filters. This allows for targeted exports of technician data to reduce clutter and improve efficiency. The exported files can be downloaded in CSV or PDF
Zoho Assist Feature Update: July 2025
Virtual Monitor Technicians assisting headless or single-monitor devices can now add a virtual display. This feature enhances resolution up to 2K to provide sharper visuals and improved troubleshooting for a smoother, clearer remote access experience
Zoho Assist Feature Update: June 2025
Move devices across departments—no group needed The list of devices configured for unattended access will be displayed here. You can now move unattended access devices between departments without adding them to a group. Just ungroup the device or create
Zoho Assist Feature Update: May 2025
iOS Technician – External Technician Support Technicians can now invite external experts from outside their organization to join a remote session. Simply enter the external technician’s email address to send an invitation instantly. Enables faster issue
Zoho Assist Feature Update: April 2025
Customer plugin bulk deployment for seamless remote support Easily deploy the Zoho Assist customer plugin across multiple macOS devices to enable seamless remote support. Once installed, end users can quickly join remote sessions for secure and efficient
Zoho Assist Feature Update: March 2025
Seamless deployment on iOS devices with MDM Organizations can now effortlessly distribute the Zoho Assist Customer app using mobile device management (MDM). By configuring a deployment link, businesses can enroll and deploy iOS devices in bulk, ensuring
Zoho Assist Feature Update: February 2025
Introducing Advanced Session Audit for Mac Enable Advanced Session Audit to track technician activities during remote sessions. This feature records actions under File Management, Processes, Clipboard Events, and Window Activity to provide a detailed
Unveiling Zoho Writer Desktop 4.0: New GUI, more document formats, offline Zia, and more
Hi Zoho Writer users, We've released Zoho Writer Desktop 4.0. This update includes: New GUI: The redesigned interface from the web app is now on desktop. ODT, TXT, and Markdown support: Open, edit, and save documents in these formats. DOCX imports up
Personalize your booking pages with Custom CSS
Greetings from the Zoho Bookings team! We’re introducing Custom CSS for Zoho Bookings, designed to give you complete control over the look and feel of your booking pages. With this new feature, you can upload your own CSS file to customize colors, fonts,
Project Management Bulletin: May, 2026
Welcome back to our latest edition of Project Management Bulletin packed with our new releases, exciting new roadshows, and insider tips! But first, we have a question for you: Does your PM software adapt to your organization’s goals, or are you reshaping
New feature: Mail merge templates in Zoho Sign
We're excited to announce that you can now send personalized documents for e-signature using Zoho Writer's mail merge feature—all without leaving Zoho Sign! Unlike standard templates where only signer details change, mail merge templates let you insert
Zoho Apptics for Kotlin Multiplatform apps
Analytics for Kotlin Multiplatform apps We're excited to announce the release of the Zoho Apptics KMP SDK! Built for applications using Kotlin Multiplatform (KMP), the SDK provides a unified tracking interface for apps with shared codebases while leveraging
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