2025 in Review: Powering Field Services Forward—One Feature at a Time
As 2025 draws to a close, it’s time to pause and reflect on a year of meaningful progress at Zoho FSM. This year was all about listening closely to our customers and partners, building with purpose, and continuously improving the way field service teams operate. From powerful new capabilities to thoughtful enhancements, we stayed focused on delivering greater flexibility, smarter intelligence, and deeper integrations—without ever losing sight of simplicity.
Here’s a look at how Zoho FSM evolved in 2025.
Core Field Service Operations & Execution
Subforms in Job Sheets
Capture repeatable data—such as inspections, measurements, or consumables—in structured subforms without cluttering the main job sheet. Learn more.
Multi-Asset Support in Transactions
Associate multiple assets with Estimates, Work Orders, and Service Appointments, and link assets directly to service line items for precise asset-level tracking. Learn more.
Dual Customer Mode
Serve one customer and bill another by using separate service and billing contacts or companies—ideal for property management, corporate campuses, hospitals or schools, etc. Learn more.
All Day Schedule Type
Plan flexible jobs without fixed start and end times by simply selecting a date and expected duration—perfect for inspections, maintenance, or long-running tasks. Learn more.
New Transaction Settings
Greater operational control with settings for overlapping time sheets and appointments, minimum scheduling intervals, approval link expiry, and mandatory job sheet or service report completion for service appointments.
Smarter Scheduling & Resource Optimization
Streamlined Scheduling via Agent Confirmation
Field agents can now accept or reject assigned appointments, ensuring better workload balance and more reliable scheduling outcomes. Learn more.
Agent Utilization in the Dispatch Console
View real-time agent utilization across Gantt, Grid, and Calendar views, categorized from underutilized to overbooked, helping dispatchers optimize workloads and resource allocation. Learn more.
Smart Territory Assignment
Territories are automatically assigned to Requests, Estimates, and Work Orders based on service and billing addresses, reducing manual effort and improving assignment accuracy. Learn more.
Integrations & Extensibility
Use Zapier to Seamlessly Create Zoho FSM Integrations
Zoho FSM is now available on Zapier, allowing you to connect it with thousands of other apps. Zapier helps you create seamless integrations and automate workflows across systems—no coding required. Learn more.
Zoho FSM is included in Zoho Flow
Connect Zoho FSM with 950+ apps using Zoho Flow to automate workflows across sales, finance, support, and operations—without writing code. Learn more.
Zoho Analytics (Beta)
Bring powerful reporting and business intelligence to your field service operations using Zoho FSM’s integration with Zoho Analytics. Learn more.
Consolidated Sync Logs
Gain visibility into data synchronization between Zoho FSM-Zoho Books/Invoice, and Zoho FSM-Zoho CRM with unified, easy-to-track sync logs.
Workflow Automation Using Notes
Trigger workflows based on notes added to records, enabling faster escalations, automated updates, and improved collaboration. Learn more.
Quoting, Billing & Financial Management
Zoho FSM for Zoho Books Extension
Initiate and manage field service workflows directly from Zoho Books, seamlessly connecting service operations with finance. Learn more.
Avalara Integration
Leverage the features of Avalara in your Zoho FSM organization if the associated Zoho Books organization is integrated with Avalara. Automate sales tax calculations, ensuring accuracy based on location, product type, and current tax laws. Learn more.
Optional Line Items in Estimates
Offer add-on or premium services as optional items, allowing customers to opt in while enabling clearer quotes and better upsell opportunities. Learn more.
Configurable Fiscal Year
Organizations can now define their fiscal year to align reporting, compliance, and analytics with local regulations or internal policies. Learn more.
Customer Communication & Engagement
Built-in Telephony for Zoho FSM
Make and receive calls directly within Zoho FSM using Zoho Voice, the built-in phone system, or marketplace providers—while keeping all interactions logged. Learn more.
WhatsApp Sandbox & Enhancements
Test WhatsApp messaging safely with the WhatsApp Sandbox, then scale confidently using enhanced features like document sharing, rich media, conversation filters, sidebars, and record creation directly from chats. Learn more.
Attendance Management
Revamped Attendance Experience
The Attendance module was redesigned with intuitive Day, Week, and Month views, making it easier to track check-ins, working hours, and team availability. Learn more.
Organization Management
Multi-Organization Support
Users can now manage multiple Zoho FSM organizations from a single account while keeping data, workflows, and configurations completely isolated—ideal for multi-brand or multi-region businesses. Learn more.
Global Expansion & Regional Readiness
Expanded Tax Editions
Zoho FSM strengthened global compliance with native tax support for Kenya, Spain, Mexico, Germany, and South Africa, enabling accurate, region-specific tax calculations across service transactions and seamless integration with accounting systems.
Wider Language Support
To support a growing global user base, Zoho FSM added support for the following languages making the platform more accessible for distributed teams worldwide:
- Arabic - Saudi Arabia (العربية - المملكة العربية السعودية)
- Bulgarian (български)
- Chinese - China (中文 - 中国)
- Chinese - Taiwan (中文 - 台灣)
- Croatian (hrvatski)
- Czech - Czechia (čeština - Česko)
- Danish - Denmark (dansk - Danmark)
- Greek - Greece (Ελληνικά - Ελλάδα)
- Hebrew (עברית)
- Hindi - India (हिन्दी - भारत)
- Hungarian (magyar)
- Indonesia - Indonesia (Indonesian - Indonesia)
- Korean - South Korea (한국어 - 대한민국)
- Polish (polski)
- Portuguese (português)
- Swedish - Sweden (svenska - Sverige)
- Thai (ไทย)
- Vietnamese - Vietnam (Tiếng Việt - Việt Nam)
Enhanced API Support
2025 delivered significant API expansions to support deeper customization and automation:
- Update Territory Assigned to Record API
- APIs for Request Transitions
- Service Reports APIs
- Job Sheets APIs
- Get Available Time Slots API
- Equipment APIs
- Time Sheet APIs
- API to Fetch Available Service Resources
These enhancements empower developers and partners to build robust, tailored solutions on top of Zoho FSM.
Mobile Enhancements
iOS and Android Improvements
Continuous updates improved performance, usability, and feature parity for field teams on the go.
Zoho FSM on the Road: A Year of Meaningful Conversations
2025 was also a year of connecting face-to-face with service businesses, partners, and the Zoho community across regions. From industry expos to customer meetups, Zoho FSM was proud to be part of conversations shaping the future of field service. Here are the highlights.
We were recently at Clean India Show 2025 in Mumbai, where we engaged with cleaning service businesses and demonstrated how Zoho FSM brings clarity, speed, and scalability to their daily operations. The enthusiasm, questions, and real-world discussions made it a truly rewarding experience.
We showcased Zoho FSM at Zoholics across Indonesia, Vietnam, and Thailand, where meeting customers and partners in person was nothing short of energizing. Our product expert led insightful sessions on Zoho FSM’s capabilities and roadmap, sparking curiosity and meaningful dialogue around what’s next.
At the Global Partner Summit 2025 in Chennai, we had an incredible opportunity to present Zoho FSM to our global partner ecosystem. From reflecting on our growth over the past year to unveiling new features and sharing our forward-looking roadmap, the sessions were engaging, interactive, and met with an enthusiastic response.
As we step into the new year, these conversations continue to inspire us. We’re more committed than ever to building smarter, more connected field service solutions—and empowering service businesses to deliver exceptional customer experiences, everywhere.
Looking Ahead to 2026
That’s a wrap on 2025! It’s been an exciting year of progress, learning, and collaboration—and we’re just getting started. We have a lot planned for 2026, and we can’t wait to share what’s coming next as we continue to build smarter, more powerful field service experiences for you.
Thank you for being part of the Zoho FSM journey and for your continued trust and feedback—it’s what drives everything we do. Here’s to a meaningful, rewarding year ahead. Wishing you all the season’s greetings, and we’ll be back soon with more updates.
Access your files securely from anywhere
Centralize Knowledge. Transform Learning.
All-in-one knowledge management and training platform for your employees and customers.
New to Zoho Recruit?
Zoho Developer Community
New to Zoho LandingPage?
Zoho LandingPage Resources
New to Zoho Survey?
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Bigin?
Topic Participants
Latha Velu
New to Zoho TeamInbox?
Zoho TeamInbox Resources
Zoho CRM Plus Resources
Zoho Books Resources
Zoho Subscriptions Resources
Zoho Projects Resources
Zoho Sprints Resources
Qntrl Resources
Zoho Creator Resources
Zoho CRM Resources
Design. Discuss. Deliver.
Zoho Show Resources
Get Started. Write Away!
Writer is a powerful online word processor, designed for collaborative work.
Zoho CRM コンテンツ
-
オンラインヘルプ
-
Webセミナー
-
機能活用動画
-
よくある質問
-
Ebook
-
-
Zoho Campaigns
- Zoho サービスのWebセミナー
その他のサービス コンテンツ
Nederlandse Hulpbronnen
ご検討中の方
Recent Topics
Data Export is forcing Creation/Modified date just like reports
The data export now forces you to select a created or modified date. There is not an All-Time option. This severely cripples the whole function of data export for audit purposes. If the data export (or reports for that matter), requires a date, thereCalendar Year View?
Is there a way I can view the calendar in year view? Maybe create a page with a view like this?Automation Series: Auto-update Project End Date When a Task is Rescheduled
When a project is planned, tasks are scheduled within the projects timeline. Any delay in the predecessor tasks can delay dependent tasks, which can in turn impact the project timeline. Unless the project is manually rescheduled, the end date might notWhat is a realistic turnaround time for account review for ZeptoMail?
On signing up it said 2-3 business days. I am on business-day 6 and have had zero contact of any kind. No follow-up questions, no approval or decline. Attempts to "leave a message" or use the "Contact Us" form have just vanished without a trace. It stillZoho Social | Instagram Integration in Zoho Desk
Good day Zoho team! I have a question. If we link the Instagram business account to our Facebook page, and we integrate the Facebook to Social in Zoho Desk, the "Messages" from Facebook will be converted into Ticket right? Does it also convert the InstagramCliq iOS can't see shared screen
Hello, I had this morning a video call with a colleague. She is using Cliq Desktop MacOS and wanted to share her screen with me. I'm on iPad. I noticed, while she shared her screen, I could only see her video, but not the shared screen... Does Cliq iOS is able to display shared screen, or is it somewhere else to be found ? RegardsRich-text fields in Zoho CRM
Moderation Update: During the initial release of Rich Text fields, it was supported only in the Enterprise and Ultimate editions. We have gradually extended Rich Text fields to all the paid editions of Zoho CRM. Hello everyone, We're thrilled to announceBounce rates
Where can I see my bounce rates for: 1. Each email I send out, and 2. in total?Tip #52: Practical uses of Zia Search in Zoho Sprints
If your agile team uses multiple Zoho apps, your team members might often find themselves switching between those apps looking for related information. When the data you're looking for is spread across different workspaces within Zoho environment, relyNew field in Zoho Forms: Validate structured data with the Regex field
Have you ever received form submissions where the information looked almost correct but wasn't quite in the format you expected? Maybe an employee ID was missing a character. A PAN number was entered in lowercase. A license number had an extra space.Need to show discount before total after subtotal
Need to show discount before total after subtotal on my estimate template (see attachment)Import Excel from email into CRM
I receive a daily Excel file by email and I would like to have it automatically imported into a custom Zoho CRM module. Do you think there's anything that can be done? My first idea was searching for a native option in CRM, such as "send an email to aApprove records efficiently: Useful enhancements to My Jobs module and Approval process in Zoho CRM
Dear Customers, As you might know, approval process is a process automation tool that allows you to automate approvals in your organization and My Jobs is where you approve requests from a single point of view. Here's how you'd go about it: You’d addZoho Connect is now even smarter and more personalized
Hello everyone, We’re excited to introduce new features and enhancements to help you personalize the employee experience, connect workplace knowledge with AI, and create more engaging dashboards. Deliver relevant dashboards with Audience With Audience,Stop Zoho Projects From Automatically Adding Client Users
I have a custom function that creates a Zoho Project for every Quote attached to a Deal when it moves to Closed Won. Everything works fine, except for the fact that connecting a Zoho Project to the CRM automatically takes the Contact associated with theGlobal "Search" in FSM
I'm missing the global Search function like in CRM. This should save us a lot of time. We don't now upfront if the customer is a Contact or a Company. So now we have to guess in what module to start a search/filter. Also looking up an address, phone number,Canvas not working
I have a canvas running. I selected it as the default for all options, but mainly want it for Portals. It isn't working. I selected Assign Canvas in both the Dtailed View and in the module itself. Nothing has happened. Any help?LinkedIn RSC is now live in Zoho Recruit
LinkedIn Recruiter System Connect (RSC) is here. Your Zoho Recruit data (candidates, jobs, notes, stage updates, resume attachments, and more) now syncs with LinkedIn in real time. Note: LinkedIn RSC is included with your LinkedIn Recruiter CorporateAdd the Zoom Option to the Camera
Hi, I use the ZOHO Forms Camera so I can manage metadata, compression, etc. but this doesnt have the zoom parameter activated, so when we have photos in a tight space and want to use 0.5 for example, we can't, can this be enabled please. Thanks DanThe Social Wall: July 2026
Hello everyone! We're halfway through the year, and we bring to you three new updates designed to help you experiment with your content, discover your top-performing posts, and automate your engagement workflow. Instagram Trial Reels Instagram trial reelsWhat's New in Zoho Invoice | April – June 2026
Hello everyone! We're back with the latest updates and enhancements we've rolled out in Zoho Invoice from April to June 2026. Here's what's new this quarter: Connect Zoho Invoice to AI Using Zoho MCP Customize Accessibility Preferences Attach AnnexureHelp with SEO
Hi There, I have recently published a site and added some Keywords in the SEO settings. Searching Google I currently don't find my site though. When do these settings take effect? In the SEO settings there is also a section "Sitemap" I can change settings for "frequency" and "Priority" What do these settings do? Kind regardsTransform your line of items into line items: ICR can now record your table values as subform values
Enhancement in Zoho CRM Dear Customers, We hope you're well! Zia Vision’s ICR capability can now recognize, extract, and store tabulated values in your subforms. An ideal example is a university application form. It has printed fields and handwrittenAll new Address Field in Zoho CRM: maintain structured and accurate address inputs
Availability Update: 29 September 2025: It's currently available for all new sign-ups and for existing Zoho CRM orgs which are in the Professional edition exclusively for IN DC users. 2 March 2026: Available to users in all DCs except US and EU DC. 24HR Helpdesk Cases
We have Zoho One Enterprise. I'm trying to find HR Helpdesk Cases, but my UI does not match the documentation. I'm not sure how to move forward.Zoho Books Placeholder: Inventory Counts
I was hoping to figure out how to find the placeholders for inventory counts by item. We use Location based inventory tracking, so I dont know if that affects things. I want my PDF and Printed PICK LISTS to show the Quantity Available to Pick. I haveUndocumented Books API error message - 1000 - The requested action could not be completed. Please try again. | Unexpected error
This code sometimes throws this error 1000 - The requested action could not be completed. Please try again. | Unexpected error What does it mean? result = zoho.books.updateRecord("salesorders",organization.get("organization_id"),salesorder_id,sales_Reporting Tags and COGS
Is there any way to get COGS recorded against reporting tags? The use cases seems very straightforward to me. If I'm running a P/L report against a specific reporting tag (I use mine for customer type, but it could be used for regions, etc.), the revenuePlease critique my CRM design
I run a disability healthcare business with 2 business units. We run on Zoho One and are re-designing our CRM. We have developed the design concept ourselves, and I am hoping to get some critical feedback: 1) Noting that this is an early design of theCRM x WorkDrive: We're rolling out the WorkDrive-powered file storage experience for existing users
Release plan: Gradual rollout to customers without file storage add-ons, in this order: 1. Standalone CRM 2. CRM Plus and Zoho One DCs: All | Editions: All Available now for: - Standalone CRM accounts in Free and Standard editions without file storageError in Batch Details Stock Reportt
I am a new user of zoho inventory. When extracting batch details stock report as of dec 2025, the report takes into account transactions that happen this year. Thus causing discrepancies when comparing with Stock Report. Is this a global error? Can zohoInvoice template, how to change the text under "Notes" and "Terms and Conditions"
In "Invoice templates", there are two text/info sections at the bottom:"Notes" and "Terms and Conditions". It is possible to change the names of these two headings, but how is it possible to change/alter the text under it. As a standard it says "Thank you for your business" under Notes - I need to change it into something different- How? Thank you.Zoho Commerce B2B
Hello, I have signed up for a Zoho Commerce B2B product demo but it's not clear to me how the B2B experience would look for my customers, in a couple of ways. 1) Some of my customers are on terms and some pay upfront with credit card. How do I hide/showNeed complete Zoho Commerce theme ZIP example and safe staging workflow
I want to build a complete custom Zoho Commerce storefront through Edit Code, including: • Global header and footer • Responsive homepage • Category, search and filter pages • Product cards and product-detail pages • Cart and checkout wrapper • MobileConflict with Google Sheets
While I was working on a google sheet in Firefox, I suddenly started getting an error dialog in Google sheets: "Loading issue. Troubleshoot this issue by clearing application resources". It then says to clear cookes etc. etc. which didn't help. DisablingAdd Large Lists to Choice-Based Field Rules
Hi, The new Large List is good, but you can't then use the Choice-Based Field Rules with it to limit the Group Choices or Choices? Thanks DanAuto-fill from logged-in user's profile for Name Fields in Subforms
Hi, The Name field is great, but I see you can't tick the Initial Value option of "Auto-fill from logged-in user's profile" when it is on a Subform, why not? Thanks Dan[Free webinar] Creator Tech Connect – Creator product updates (Part 1), August 2026
Hello everyone, We are excited to invite you to another edition of the Creator Tech Connect webinar. About Creator Tech Connect The Creator Tech Connect series is a free monthly webinar comprised of pure technical sessions, where we dive deep into theIs there a way to show contact emails in the Account?
I know I can see the emails I have sent and received on a Contact detail view, but I want to be able to see all the emails that have been sent and received between all an Accounts Contacts on the Account Detail view. That way when I see the Account detailEmail outbox is now available in the sandbox
Hello all! Testing emails without visibility has always been a blind spot in the sandbox. With the new Outbox, that gap is closed. You can now view and verify every email triggered from your sandbox, whether it’s through workflows, approvals, or massNext Page