Introducing Avaya, Typeform, ShippingChimp, Magento and 11 more extensions for Zoho Desk
Deliver stellar customer service and win customer loyalty with Zoho Desk. Here's a list of all new extensions for Zoho Desk released in the first quarter of 2021. Connect your favourite business apps with Zoho Desk in a snap without writing a single-line of code.
Telephony Extensions
 | Instantly enable one-click dialing, call pop-ups, auto call logging, and more from inside Zoho using the Teleforce integration. Embrace extra mobility features with Teleforce's all-in-one telephony solution that’s easy to use and manage. |
 | Connect your Asterisk PBX system and your Zoho Desk environment to get a feature that holds all the essential information—tickets and customer data—and manages incoming and outgoing calls. |
 | Integrate Elastix with Zoho Desk to search for contacts and automatically view their details when you make or receive a call. Automatically convert missed and abandoned calls into tickets, generate reports to view the amount of time spent by agents on calls and more. |
 | Integrate Avaya Aura with Zoho Desk for a convenient on-premise call center that adapts to your workflow. Associate calls with tickets and update their duration automatically. You can also add call notes as a comment during or after the call and more. |
SMS and MMS Extensions
 | Integrate Twilio SMS with Zoho Desk and enable your support agents to send text messages to customers from Zoho Desk. Create SMS templates with dynamic place holders allowing you to personalize SMS. Automatically send SMS to customers on ticket status change and more. |
 | Automatically create tickets in Zoho Desk when a customer sends a request to your WhatsApp number or phone number. Reply to tickets right from Zoho Desk, and they will be delivered as WhatsApp messages, SMS, or MMS to the users. |
 | Enable SMS communication between support agents and end users using the RingCentralSMS integration for Zoho Desk. Customers can ask for help via SMS and support engineers can send the solution back to them as an SMS from Zoho Desk. |
E-Commerce and Shopping Cart Extensions
 | Save time and improve accuracy with a simple way to create support tickets for orders placed on the Magento platform. Track orders, payments, and shipment information from within Zoho Desk tickets, so support agents can communicate contextually with their customers. |
 | Create support tickets for every Shopify order so support agents can easily track customers and their order information without leaving their Zoho Desk interface. Keep track of your new Shopify customers by adding them as contacts in Zoho Desk. |
 | Monitor your orders proactively by creating tickets in Zoho Desk for delivery issues, returns, and damages. Track orders from Zoho Desk, automate email notifications from pickup to delivery, and more. |
 | Get instant and detailed access to your customer sales information from inside their support tickets. Sync your Zoho Inventory products with Zoho Desk, track the status of packages sent to the contact along with their shipment details, and more. |
Finance and Accounting Extensions
 | Create contacts and fetch their information (like unused credits, outstanding receivables, billing address, shipping address, etc.) from Zoho Subscriptions. Check the payment status of an invoice associated with subscriptions and more. |
 | Create and view invoices and estimates from inside tickets. Get a contextual view of accounting information such as unused credits, outstanding receivables, and billing addresses for contacts and accounts without leaving Zoho Desk. |
 | Get real-time access to your customers' billing information inside Zoho Desk. View, create, and manage the status of invoices and estimates from Zoho Desk tickets, contacts, and accounts. Change the status of estimates and invoices that are linked to a ticket and more. |
Survey Extension
 | The Typeform extension for Zoho Desk makes it easier to automatically convert Typeform entries into new tickets in Zoho Desk. Map the Typeform fields with the Zoho Desk fields and enable support agents to respond to tickets contextually and deliver an excellent support experience to your customers. |
Empower your support teams to deliver exceptional customer experiences with extensions from Zoho Marketplace.
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