I am writting this to check the scope for classification mapping.
I am tring to integrate the Zoho desk with bug tracker... I could integrate it and seems working fine.
However, I am trying apply a scenario where we can get a option for mapping a classification across the both platform. Let me explain the scenario,
The ticket over the Zoho Desk has been rasied with classification "CR- Change request"and I want to escalate it to the devloper through bugtracker. So, the requirement is that if we file this Ticket as bug then it should file a bug with classification "Technical Task" over the bug tracker.
in short ,
if Desk TT has Classification "Incident" it should mapped as Bug classification " Product bug",
Whereas if Desk TT Classification is "CR- Change request" should bind as classification "Technical Task" over bug tracker.
I could find the setting to edit the classification in the both of these platform howere I am looking for a way to integrate to achieve the above explained scenario.
While I was broswing the zoho community article where I came across below point. However I am not getting this option in bug tracker . Is this because I am using trial account for this Setup or this option still there with trail account as well and I am not able reach to below said setting : "Bugs from Zoho Desk"
- Bugs reported from Zoho Desk are exclusively displayed in Bugs from Zoho Desk option in the Predefined Views in Bug Tracker.
I am using Trial account as of now...
Can someone help me here...