Zoho Desk Integration with Bug Tracker

Zoho Desk Integration with Bug Tracker


I am writting this to check the scope for classification mapping.

I am tring to integrate the Zoho desk with bug tracker... I could integrate it and seems working fine.
However, I am trying apply a scenario where we can get a option for mapping a classification across the both platform. Let me explain the scenario,

The ticket over the Zoho Desk has been rasied with classification "CR- Change request"and I want to escalate it to the devloper through bugtracker.  So, the requirement is that if we file this Ticket as bug then it should file a bug with classification "Technical Task" over the bug tracker.

in short ,
if Desk TT has Classification "Incident" it should mapped as Bug classification " Product bug",
Whereas if Desk TT Classification is "CR- Change request" should bind as classification "Technical Task" over  bug tracker.

I could find the setting to edit the classification in the both of these platform howere I am looking for a way to integrate to achieve the above explained scenario.

While I was broswing the zoho community article where I came across below point. However I am not getting this option in bug tracker . Is this because I am using trial account  for this Setup or this option still there with trail account as well and I am not able reach to below said setting : "Bugs from Zoho Desk
  1. Bugs reported from Zoho Desk are exclusively displayed in Bugs from Zoho Desk option in the Predefined Views in Bug Tracker.
I am using Trial account as of now...

Can someone help me here...

    Zoho Marketing Automation

          • Sticky Posts

          • Edit and Delete options in Comments

            A lot of teams have been using ticket comments extensively to collaborate everyday. Notification Center further improved this experience by bringing real-time updates.  As we continue to build more improvements to this experience, we've shipped a small-yet-important one today: edit & delete ticket comments .  You'll find both these options right next to the comment you made.  By default, comment authors can edit their comments while administrators can edit all comments. Likewise, comment authors
          • Announcing the New and Improved Article Editor

            KBase articles are known to help customers, find solutions to problems on their own and set the stage for ticket deflection. That said, the way you present your KBase content is the clinching factor that ensures your customers stick around to consume it.  We took it upon ourselves to build an editor that allows you to publish articles without delving into the code. Well, at least for the most part. With more options and a redefined interface, the article editor in Zoho Desk is now better than ever!
          • Zoho Support: Automate your way to Productivity using Time based Actions

            To avoid pitfalls in customer support leading to lower customer satisfaction, longer response cycles, increased support cost, automation and productivity improvements become a must have. In this endeavor we at Zoho Support have bolstered the existing automation options with Time bases Actions and Macros. Time based actions are used to monitor your help-desk for pre-defined actions every one hour. So the next time when you see a massive pile-up of tickets in your help-desk queue, don't fret. Setup
          • Customize Colors of your Customer Self Service Portal

            You asked for it. We heard you. We're happy to roll out the most sought after feature request, Customizing the Colors of your Customer Self-service Portal. Now you can set the color of your customer portal to mimic your company's web site, so that your customers visiting the portal will not feel alienated by the default theme.  Go ahead and configure the color of the header, tabs, fonts and background according to your needs. You can either choose between default color themes like Blue, Grey, Green
          • TLS v1.2 Upgrade for Zoho Desk

            Keeping your data safe is our top priority. With that goal in mind, Zoho Desk will be discontinuing support for browsers, APIs, and Plugins with old protocols including TLS v1.0 and v1.1. Going forward, we will only support TLS version 1.2. Here's why this is happening. Older versions of TLS don't meet security standards anymore. They have certain vulnerabilities without any viable solutions and are being replaced with a set of more secure protocols. According to PCI standards, TLS 1.2 is the most

          Zoho Pagesense Resources

            Zoho SalesIQ Resources

                  Zoho TeamInbox Resources

                    Zoho DataPrep Resources

                      Zoho CRM Plus Resources

                        Zoho Books Resources

                          Zoho Subscriptions Resources

                            Zoho Desk Resources

                              Zoho Projects Resources

                                Zoho Sprints Resources

                                  Qntrl Resources

                                    Zoho Creator Resources

                                      Zoho WorkDrive Resources

                                          Zoho Campaigns Resources

                                            Zoho CRM Resources

                                                    Design. Discuss. Deliver.

                                                    Create visually engaging stories with Zoho Show.

                                                    Get Started Now