Zoho Desk Integration with Bug Tracker

Zoho Desk Integration with Bug Tracker

Hi, 

I am writting this to check the scope for classification mapping.

I am tring to integrate the Zoho desk with bug tracker... I could integrate it and seems working fine.
However, I am trying apply a scenario where we can get a option for mapping a classification across the both platform. Let me explain the scenario,

The ticket over the Zoho Desk has been rasied with classification "CR- Change request"and I want to escalate it to the devloper through bugtracker.  So, the requirement is that if we file this Ticket as bug then it should file a bug with classification "Technical Task" over the bug tracker.

in short ,
if Desk TT has Classification "Incident" it should mapped as Bug classification " Product bug",
Whereas if Desk TT Classification is "CR- Change request" should bind as classification "Technical Task" over  bug tracker.

I could find the setting to edit the classification in the both of these platform howere I am looking for a way to integrate to achieve the above explained scenario.

While I was broswing the zoho community article where I came across below point. However I am not getting this option in bug tracker . Is this because I am using trial account  for this Setup or this option still there with trail account as well and I am not able reach to below said setting : "Bugs from Zoho Desk
  1. Bugs reported from Zoho Desk are exclusively displayed in Bugs from Zoho Desk option in the Predefined Views in Bug Tracker.
I am using Trial account as of now...

Can someone help me here...

    Zoho Marketing Automation

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