Outlook plug-in cant log in
Installation of Outlook plug-in (Outlook 2007) was succesful but when trying to log in (into CRM), asks to provide valid username or password... CRM is in use via Google Apps ids. Outlook plug-in has activated for the user (in Zoho CRM). So, what's next? How to fix this problem?
"Authentication Failed" error returned from "nohup sh run.sh" command
When starting the application I get the following error: ./../classes/:./../lib/HTTPClient.jar:./../lib/ZohoTeleAdapter.jar:./../lib/json.jar:./../lib/AdvWmsServerCommon.jar:./../lib/AdvWmsCommon.jar:./../teleadapters/elastix16/lib/ZTIElastix16Impl.jar:./../teleadapters/elastix16/lib/asterisk-java-1.0.0.M3.jar =============================================================================== . . REMOTE_HOME: ./.. . JAVA: /usr/bin/java . JAVA_OPTS: -Dadapter.home=./.. -Djava.util.logging.config.file=../conf/logging.properties
Outlook 2016
Hi There, after installing Office 2016 the Outlook Plugin does not work, (MS Windows, 64 Bit, Outlook 2016) is there ana possibility, to add a sent E-Mail "manually" until the Plugin will work ? I am a very new Customer of Zoho, and i LIKE it,
CRM does not close phone call when terminated on Ring Central soft phone
I have Ring Central enabled to work with my Zoho CRM. Whenever I place an outbound from the CRM, a little box pops up showing contact info along with a timer on the call. However, when I complete the call and click the End button on the Ring Central
Outlook Plugin Issue
My client has installed the Outlook Plugin Version 2010, 2013 & 2016 32-bit with their Z-CRM Plus. A couple of users are complaining that their Outlook is displaying a spinning wheel in the right side (Zoho integration), then eventually freezing their Outlook all together. Is anyone else experiencing this? If so, how did you resolve the issue? I might also want to add that their Windows and Office are hosted. Thanks in advance for any feedback.
Error Message: "Error while initializing the logfile" Any ideas
Greetings, Can anyone help. I paid for the Outlook Plugin, so I can be easily syncing my contacts and emails from Outlook & Zoho CRM easily. Unfortuntaely I have had problem loading the plugin. When I first installed it, and tried to log in, it kept showing the following error message "Error while initializing the logfile", even though the password and username are correct. I uninstalled the plugin, but it did something weird to my PC as I was unable to reboot. I then did a clean sweep and a System
Outlook Calendar Sync
Please can any one advise ? when first sync outlook calendar, I receive those messages : first window : "sCreateSyncMapFileInvalid use of Null" second window : "Error while creating sync configuration" and then nothing ! what should I do ? Thanks for your help
Issues with PhoneBridge and RingCentral
Have been playing with Zoho CRM, PhoneBridge and RingCentral for a few months and having ongoing issues. 1. All of a sudden RingCentral will stop dialing when a call is initiated from Zoho CRM. Shutting everything down and starting it back up will allow calls to be dialed, but after 4 or 5 calls it stops. It goes through the motions and shows that a call is being placed, but no call is dialed. 2. No obvious place to hang up an in-progress call from Zoho. The window pops up when a call is placed
MS Outlook Plugin issues
Anyone have any fixes? or can Zoho's team respond please When entering data into the crm sidebar, if you hit [backspace] key to delete a character, outlook deletes the currently selected email, and the character you want to delete in the crm sidebar remains. When using Office365 to login to crm sidebar, any attempts to open the external browser window to do more rigorous contact editing, or select the correct 'account' for the customer, have no result. an 'Internet Explorer' window is opened, but
Problems when Installing ZOHO OUTLOOK Plug-in
Hello I am testing CRM Free and in order to check Outlook plug-in, I have followed the steps related in your Setup area-Plug-in for outlook After finishing the steps (download plug-in, install it and activate accounts for plug-in), I don't have any menu/bar in Outlook about ZOHO CRM I have re-installed plug-in and re-start my computer several times Besides, I have also checked Windows updates and it is OK. From outlook, I have tried to add manually the plug-in (Advance options->Add COM) but SW
Outlook plugin in issue
Hi, I'm unable to install the outlook plugin, it comes up with "unable to register dll", also if I try to uninsall the application i get "unable to de-register dll". I've tried the clean up tool to no avail. My system is XP home SP2, with outlook 2003 SP3 can you advise on what to do next please. Many thanks Rudi Jansen
Completely Remove Outlook Plug In
I am having an issue with the Outlook add in. I need to completely remove it. More than just removing a program. Does anyone know how to remove it including any registry entries etc? Currently I am showing all items as "deleted". See attached photo. I want to do a complete re-install.
Outlook Plug In Failing at Log In Across the Board
Out organization is unable to log in to the Outlook plug in universally this morning, whether it be from a networked PC, a remote laptop (not using VPN). Different forms of anti-virus, etc. So I'd say something is potentially broken on the Zoho end. Anyone else seeing this?
Calendly/Zoho CRM Sync
Hi Everyone, We currently use Calendly for our customers to schedule appointments with our sales team. The Calendly events are set up in an event where the appointment owner is chosen in a round robin basis to make it fair. When we turned on teh Zoho sync, I see that the events are passing throughto the CRM, however, the appointments that are being set are not with the contact owner. Is there any way to fix this?
Adding e-mail to Zoho
When trying to add an e-mail to a contact I get the error message 'error while adding e-mail'. This happens whether I have opened Zoho from outlook or the browser, or adding to contact,lead or potential. Can you help please?
Google ads - zoho crm integration problem
dear zoho team we were starting to use google ads integration with zoho crm years ago. but till April there was an error. we can see GCLID in zoho crm but we couldn't get any information from google ads. (keywords campaign name etc) is there any problem
Zoho PhoneBridge is DEAD?
Hi! I was very disappointed when I found that Zoho PhoneBridge only supports Asterisk version 1.4, while the latest version of Asterisk - 1.8, 10 and 11, and version 1.4 is no longer supported by Asterisk. Does this mean that PhoneBridge is dead? If not, please, tell us, when you going to upgrade zteadapter for integration with current versions of Asterisk? Is it so difficult? Please, don't sing a songs about 'Road map', just tell us a date. Or may be a year??? After all, you're selling it for $
Zoho CRM PLugin for Outlook (version 2013) doesn't appear in Outlook
It is impossible for me on one PC to get the complement Zoho Plugin active. It has been installed but is not loaded at start of Outlook. It simply doesn't want to start. I get a message that there was an exception while running! Any idea what to do??? Thanks
Zoho Phonebridge and Asterisk 1.8
Hi, I want to link Zoho CRM and our phone system based on Asterisk 1.8 (VoIP ipbx) I want to use Phonebridge, that is compatible with Asterisk 1.4 Does someone have any experience with Phonebridge and Asterisk 1.8 ? I am interested in any help Thank you Pascal
Vonage integration
We have been trying the Vonage integration for a few weeks now. This is what is offered: Screen Pops: Comes up and stay "Calling agent..." forever. Call Logging: The popup comes up only for outgoing calls and it remains "Calling agent..." forever, so it's failing. For incoming calls there is never popup, still there is a log in the popup integration showing all as Missed and never reach the CRM to be registered. Click-to-Dial: It works with phone numbers in any website. Quick-add Contacts: Incoming
Problems with Zoho CRM Microsoft Outlook Plug-In (Add-On)
I am having problems with the Zoho CRM Microsoft Outlook Plug-In. I was able to install and setup the Plug-In correctly I believe in Microsoft Outlook, but contacts are now being created in Zoho CRM when an email is sent from MS Outlook. A contact is created and appears under Contacts in Zoho CRM but no other information is populated in the fields; for instance only the name is there (for instance "rfairley" ) which matches the beginning of their email address; but no phone numbers. Also, other
Gravity Forms - ZOHO connection | cURL error 28: Connection timed out after 5001 milliseconds
Hi, Since this week we are experiencing issues with the Zoho CMR add-on for Gravity Forms with the connection to ZOHO. The connection with ZOHO is not stable, sometimes the connection is lost and forms are not submitting to ZOHO. I did add an attachment
Outlook plugin error
Hi there, Our CRM users with the Outlook plugin are continually getting this pop-up in their Outlook: The pop-up is quite annoying and occurs anytime a user clicks on an email. We've also noticed Outlook takes longer to load up with the plugin installed, and the side pane doesn't always remember credentials.
Clean Mailchimp Integration overwrote DATA !! Deleted First Name, Replaced Last Name and Source
I am about to cry!!! We just installed the OFFICIAL Zoho Mailchimp Integration, We even used a NEW Mailchimp Account as to avoid conflicts with our current Mailchimp Database, and started from a blank slate. We ran a MailChimp Sync from within Zoho CRM, notice that the ONLY mapped fields available are Email and First Name, so, you can´t even select any other fields...but it decided by itself to UPDATE the Lead Source Field of all those Leads into the text "Mailchimp" as the Source !!!!!!!!!!!!!!
Meeting with zoho staff
If we have a big problem zoho team is setting up a meeting. But then it starts. You have to email a couple off times to get a moment. And if the moment is there we don't receive a link of we then we receive a meeting link but the staff isn't showing up.
Issues with Zoho Insights and email template web links
Is anyone else out there having the same issue we're experiencing? When we send out an email template, Zoho insights is converting the URLs from the URL we insert in to the template in to one of the form https://mailer1.zohoinsights.com/ocgeturl/2d6f.327230a?l=0ed7f050-5b31-11eb-a1a...
Outlook Not Syncing Contacts
I cannot get The plugin to work for Outlook 2010, on Windows 7. I installed while Outlook was closed, made sure it was enabled in the trust center, but stil will not work. I can export my contacts by selecting them then using the export feature in the plug in right under the sync option, but marking the contacts as Zoho and trying to sync simply will not work for more then a couple of contacts. Cheers, Neil
Username not recognised in MS Outlook
Hi, I am a paid up user of the CRM (4 users) and am trying to decide whether to continue using Outlook via the plug-in or to swap to Zoho Mail. Today I have set up the 15 day free trial for the Outlook Plug-In and am trying to send an email from Outlook to a customer in CRM. Within Outlook I am being asked to log-in to the CRM (even though I am already logged in) using my Zoho Username and password. When I enter my username and password into the box provided in Outlook I am being told that I have
Google Ads GCLID field mapping
Hello, I have integrated my Google Ads and Zoho CRM account. I have a form created with Contact Form 7 in Wordpress. The issue is that I can't pass the GCLID information to Zoho CRM. To map the fields I use the Zoho CRM Lead Magnet but among the fields
Can't login in Zoho CRM Outlook Plugin
I'm using Outlook 2010 32 bit, and in the last 2 days i haven't been able to login in the outlook plugin with my Zoho CRM Credentials. I haven't changed my password and was working before. Only recently changes in my system were 1 - installing a service pack for office 2010 and 2-installing windows 8.1 preview. Any help would be appreciated.
Zoho CRM Social Tab Facebook not updating again
UPDATE: This is NOT SOLVED yet HI I posted about this same problem in this post: https://help.zoho.com/portal/en/community/topic/zoho-crm-social-tab-and-zoho-social-issues-and-disappointment That time I ended up deleting my facebook from Zoho CRM Social Tab, and then I added it again. And it "magically" updated everything correctly. The same problem is happening again but if I am going to have to keep removing and adding the facebook page profile every month, then I believe the problem is with YOUR
matching outlook email address to Zoho contact does not work terribly well
The Zoho Outlook plug-in does not look for partial matches when attempting to add an email to a Zoho contract record from Outlook. This necessitates manually altering the suggested string in order to find the right contact (or a suggested list of contacts in the case of multiple hits). Given that email addresses are often stored in Outlook as both an address and a label (i.e. [Doe, John <john.doe@acme.com>]), in cases where an exact match to the outlook-formatted contact information isn't found,
ZOHO/Google Calendar Sync issues
I started using the ZOHO/Google Calendar integration. It seemed to work fine for a few days---but this AM I went and added a few items into my Google Calendar---and it does not appear to be syncing. I reset the ZOHO settings completely. Any ideas?
Contacts imported from Cardscan not being found
Dear Team, The Contact Sync won't sync contacts originally imported from Cardscan. The plugin doesn't say that it's not syncing. No error message, no notification that it even recognizes that they are contacts, nothing. I can't use this if I don't even know which contacts are syncing, especially if they still have the Zoho category and I don't get any error. Are their any hidden fields Zoho is using to track syncing, or is it just using the category? Please fix this. About half of my contacts
Calendar Sync not working.
I believe I heard you are working on the calendar but I am experiencing some issues with two way syncing. When I create a recurring event it does not display at all on the Google Calendar. Events created or edited in Google are not reflected in Zoho CRM calendar. Thanks in advance and great work on mobile.zoho.com!
New (Beta) Outlook 2010 Plugin Fails to show as an add-in
Hi, have tried repeatedly to install. No failure notice but the add-in just isn't there. Have checked Com-Add-ins but not registered. Tried to register manually but unable to do so. Help! Paying for this long overdue plug-in and it's not working! Thanks, Colin
Inbound Call notification no longer appears RingCentral
Since I set up RingCentral with Zoho whenever I would call into the Ring Central number we would get a notification in Zoho about the caller and if they had a record in Zoho. That no longer happens. RingCentral says it's Zoho's problem and a Zoho tech
Outlook plugin not transferring account addresses
Has anyone had issues with the Outlook plugin not transferring account addresses and phone numbers to CRM? I just entered a bunch of contacts and accounts into Outlook and ran synch, but that information isn't showing up in Zoho. It's quite frustrating because it's much easier to do the data entry in Outlook but it's still a chore. And now it looks like I'll have to do it again. I'm using Outlook 2007 SP2 on Windows XP SP3. Browser is Firefox 3.5.5. Any thoughts? Mark Berns
Problem with CRM Plugin
I'm trying to deactivate ZOHO CRM Plugin for Microsoft Outlook. When I try to save I get the message "You cannot enable ZOHO CRM Plugin for Microsoft Outlook activation for a disabled user". First I'm not trying to activate, I'm trying to deactivate, secondly the user is not disabled! Who can help me? Rosy
The number of Multi Line (Small) field has exceeded the limits
I encountered a weird problem when trying to install an app from marketplace (below). My "Shoots" module (corresponding to native "Potentials") has about 15 of those custom fields — not something I'd think as excessive. I emailed the address noted but
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