How to view session analytics in Zoho Backstage

Session Chat

View chat messages that were sent during the session. Stored chat history for sessions can be access at anytime.




  1. Go to Manage > Sessions from the dock
  2. Click the View Details button associated with a session.
  3. Click the Chat tab. Stored session chats will be displayed.
  4. Click the View Details button for any chat to view the complete message, who sent it, and when.
Note: Chats can be exported while the session is running or after the session is complete. To do this, click the Export button in the Chats tab in the session summary.
Detailed analytics is a paid feature enabled based on your subscription plan.

    Access your files securely from anywhere

      Zoho CRM Training Programs

      Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

      Zoho CRM Training
        Redefine the way you work
        with Zoho Workplace

          Zoho DataPrep Personalized Demo

          If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

          Zoho CRM Training

            Create, share, and deliver

            beautiful slides from anywhere.

            Get Started Now


              Zoho Sign now offers specialized one-on-one training for both administrators and developers.

              BOOK A SESSION









                                            You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                Manage your brands on social media

                                                  Zoho Desk Resources

                                                  • Desk Community Learning Series


                                                  • Digest


                                                  • Functions


                                                  • Meetups


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner


                                                  • Word of the Day


                                                    Zoho Marketing Automation

                                                      Zoho Sheet Resources

                                                       

                                                          Zoho Forms Resources


                                                            Secure your business
                                                            communication with Zoho Mail


                                                            Mail on the move with
                                                            Zoho Mail mobile application

                                                              Stay on top of your schedule
                                                              at all times


                                                              Carry your calendar with you
                                                              Anytime, anywhere




                                                                    Zoho Sign Resources

                                                                      Sign, Paperless!

                                                                      Sign and send business documents on the go!

                                                                      Get Started Now




                                                                              Zoho TeamInbox Resources



                                                                                      Zoho DataPrep Resources



                                                                                        Zoho DataPrep Demo

                                                                                        Get a personalized demo or POC

                                                                                        REGISTER NOW


                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now









                                                                                                              • Related Articles

                                                                                                              • Session Broadcast

                                                                                                                Backstage gives you the opportunity to supplement your session's spoken content with visuals. Add a presentation that highlights key points to help your audience understand the topic better. View upcoming/completed sessions Quickly look at a list of ...
                                                                                                              • Viewing session analytics

                                                                                                                An interesting speaker and an engaged audience make a successful session. Find out what your attendees thought of a session and the speaker who led it by viewing analytics for each completed session. Session analytics Switch to the Manage dashboard ...
                                                                                                              • Presenting a session

                                                                                                                Backstage gives you the opportunity to supplement your session's spoken content with visuals. Add a presentation that highlights key points to help your audience understand the topic better. View upcoming/completed sessions Quickly look at a list of ...
                                                                                                              • Participating in a session

                                                                                                                Engage in a session by interacting with the speaker during the presentation, follow the presentation from your smart devices, Like a slide in a presentation deck, ask the speaker a question, and share your feedback at the end. For Android Tap the ...
                                                                                                              • Session Summary

                                                                                                                An interesting speaker and an engaged audience make a successful session. Find out what your attendees thought of a session and the speaker who led it by viewing analytics for each completed session. Go to Manage > Sessions from the dock. Click the ...
                                                                                                                Wherever you are is as good as
                                                                                                                your workplace

                                                                                                                  Resources

                                                                                                                  Videos

                                                                                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                  eBooks

                                                                                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                  Webinars

                                                                                                                  Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                  CRM Tips

                                                                                                                  Make the most of Zoho CRM with these useful tips.



                                                                                                                    Zoho Show Resources