Enable/Disable Call Recording For An Incoming Call

Ensure that the use of call recording option does not violate your company's policy or the law of the country or countries whose laws your company is obligated to follow.

Enable call recording for an incoming call by either editing an existing configuration or by configuring a new number to a user.

1. Go to Settings (  ) > Phone.
   
2. Click the edit icon next to the specific number for which you want to enable call recording.
   
3. Under the Incoming call routing section, enable the Call Recording button. 
   

Enable/Disable Call Recording for Outgoing Calls

Ensure that the use of call recording option does not violate your company's policy or the law of the country or countries whose laws your company is obligated to follow.

1. Go to Settings (  ) > Phone.
   
2. Under the Outgoing Call Users section, enable the Call recording button.
   

Manage Recordings

1. Log in to Bigin account with administrator privilege.
   
2. Go to Settings (  ) > Phone.
   
3. Click Manage > Select Manage Recording Storage.
   

Call Report

1. Go to Settings (  ) > Phone.
   
2. Click View Call History.
   
3. Click the Download button in the Call Report pop-up.
   

 

Delete recordings

1. Go to Settings (  ) > Phone.
   
2. Click Manage > Select Manage Recording Storage.
   
3. Check the Delete Recordings After option and select the period up to which you want to hold the recording.
   

 

1. Go to Settings (  ) > Phone.
   
2. Click View Call History.
   
3. Click the delete icon next to the recording you want to delete.
   
4. Click Delete Recording.
   

 

Upgrade Storage Plan

1. Go to Settings (  ) > Phone.
   
2. Click Manage > Select Manage Recording Storage.
   
3. Click Change Storage Plan link.
   
4. Choose the desired plan > Click Save.