The Log a Call functionality helps you to register the inbound calls (received from leads and customers) and outbound calls (dialed to leads and customers) with call details such as call duration, date and time of calls, notes, etc. Users who frequently make calls or receive calls in an organization can use this functionality in Bigin. You can add both outbound and Inbound Calls and scheduled calls.
New fields have been added to the Calls Module, and the update will be rolled out in phases. During the transition period, both the new and old interfaces will coexist. Once all users have migrated to the new enhancements, the old fields will be deprecated and eventually removed. If you are using the new interface, please click on this help document.
To create calls
Login to your Bigin account.
Select the Activities module.
Click + Call. Alternatively, you can also create a call from the record detail page.
Select the contact with whom a call was made/received from the to/from drop down list.
Select the Call Start time. Call start time determines whether it is an inbound, outbound or scheduled call.
If the call start time is in the past, do the following:
Specify the Call Duration.
Choose the call type, whether it was outbound or inbound.
If the call type is Inbound, add a description
If the call type is Outbound, specify the call agenda and add a description.
If the call start time is in the future, do the following:
Specify reminder. For example, 5 mins before start time.
The call type is filled by default as Outbound.
Click Save.
Actions on Scheduled Call
Mark call as completed
Once a scheduled call is carried out, you can mark it as completed.
To mark a call as completed
Go to the Activities module.
Select the Calls tab.
Click the more icon of the call that you want to mark as completed.
Click Mark as completed.
Reschedule call
To reschedule a call
Go to the Activities module.
Select the Calls tab.
Click the more icon of the call that you want reschedule.
Choose a different call start time and click Save.
To cancel a scheduled call
Go to the Activities module.
Select the Calls tab.
Click the more icon of the call that you want to cancel.
The call will be cancelled, but the record entry will be retained.
Edit a call
You can edit the call from the call details page, from the call list view or from the record details page.
To edit a record from the list view
Hover over the call that you would like to edit and click the Edit icon.
Make the necessary changes and click Save.
To edit the call from the details page
Go to the Activities module.
Select the call that you would like to edit.
In the call details page, click the Edit button.
Make necessary changes and click Save.
To edit the call from Record details page
Go to the Contacts or Accounts module.
Select the record whose call you would like to edit.
Select the Activities tab.
Hover over the call you would like to edit and click More > Edit.
Make the necessary changes and click Save.
Deleting calls
You can delete the calls that you have created in the following ways.
From the Activities module.
From the call details page
From the Record details page.
To delete call from the Activities module
Go to the Activities module.
Hover over the call that you want to delete, click More > Delete.
If you want to delete multiple calls, select those calls and click More > Delete.
The deleted calls will be moved to the Recycle Bin. You can restore them or completely delete them from Bigin.
To delete a call from call details page
Go to the Activities module.
Select the call that you would like to delete.
Click More > Delete.
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To enable call logging 1. Open the Bigin app on your iPhone. 2. Tap the More icon at the bottom right of the screen. 3. Select Settings . Under "General", you can find the title "Log Outgoing Calls". 4. Enable call logging by tapping the toggle ...
To enable call logging 1. Open the Bigin app on your iPad. 2. Tap on Settings at the bottom right of the screen. Under "General", you can find the title "Log Outgoing Calls". 3. Enable call logging by tapping the toggle switch . Once you have enabled ...
The Log a Call functionality helps you to register the inbound calls (received from leads and customers) and outbound calls (dialed to leads and customers) with call details such as call duration, date and time of calls, notes, etc. Users who ...
To view calls 1. Open the Bigin app on your iPhone. 2. Navigate to the Activities module. 3. Switch to the Calls tab. You can find all your calls listed here. Note: To display specific call records, tap the List View Dropdownat the top left of the ...
To view calls 1. Open the Bigin app on your iPad. 2. Navigate to the Activities module. 3. Switch to the Calls tab. You can find all your calls listed here. Note: To display specific call records, tap the List View Dropdownat the top left of the ...