Zoho Bookings: Service Level Agreement (SLA)
Uptime Agreement
Zoho assures a monthly uptime of 99.9% for all its users (This excludes the downtime resulting from scheduled maintenance, which will be notified to users in advance). Scheduled maintenance will be communicated to all users through an in-product banner and a community announcement post.
You can check the uptime and performance metrics of all Zoho services, including Bookings, from the respective data center links given below.
Data Center | URL |
United States (US) | |
Europe (EU) | |
Australia (AU) | |
India (IN) | |
China (CN) | |
Japan (JP) | |
Saudi Arabia (SA) | |
Canada (CA) |
Info: You can also view the status of Zoho services across all data centers in this page.Read-only Services
If the server is down due to unforeseen circumstances, the product can still be accessed in read-only mode. To access it, sign in using the Login URL provided below, and then use the Read-only Bookings URL (based on your DC) to view the product in read-only mode.
Data Center | Login URL | Read-only Bookings URL |
United States (US) | ||
Europe (EU) | ||
Australia (AU) | ||
India (IN) | ||
China (CN) | ||
Japan (JP) | ||
Saudi Arabia (SA) | ||
Canada (CA) |
Customer Support SLA
Zoho Bookings prioritizes customer satisfaction. Our dedicated team of customer support is available round the clock on weekdays (24 hours a day, Monday through Friday, except public holidays). We value every customer and ensure that each piece of customer feedback is actively listened to and addressed promptly.
We also have SLAs on different types of support requests, which are listed below.
Severitiy Level | S1 | S2 | S3 | S4 | S5 |
Acknowledgement SLA | 8 hrs | 10 hrs | 12 hrs | 12 hrs | 24 hrs |
Severity Level Definitions
Severity Level | Business Impact Criticality* |
S1 | High |
S2 | High/Medium |
S3 | Medium |
S4 | Medium/Low |
S5 | Low |
*Explained in the below table
Business Impact Criticality
| |||
Levels | Description | ||
High | Zoho Bookings does not function without a fix being applied, and the problem has a significant effect on the revenue or business operations of the subscriber. | ||
Medium | Zoho Bookings can function. However, it provides incorrect results, or its performance is inconsistent with what is described in the documentation. | ||
Low | The functionality of Zoho Bookings is not affected by the problem, or the desired functionality can be achieved using other features of Zoho Bookings. | ||
Note : If the business impact is low or high, the severity levels can come down or move up a level based on the customer's request.
You can reach out to our support by writing to support@zohobookings.com, or raise a request directly from Zoho Bookings's help widget.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
All-in-one knowledge management and training platform for your employees and customers.
Create. Review. Publish.
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
Zoho Sheet Resources
Zoho Forms Resources
Zoho Sign Resources
Sign, Paperless!
Zoho TeamInbox Resources
Design. Discuss. Deliver.
Related Articles
Service Notifications
Service notifications allow you to customize email and SMS notifications for customers and staff for a particular service. Note: Configuring notifications here will override the notifications at the workspace level. To access the Services ...Service Preferences
Service preferences allow you to set up booking policies and preferences for a particular service. Note: Configuring preferences here will override the policies and preferences at the workspace level. To access this section, click the required ...Service Booking Form
Service booking form allows you to set up booking form fields for a particular service. Note: Configuring booking form fields here will override the booking form choices at the workspace level. To access the Service Booking Form Click Services in the ...Zoho Bookings Browser Extension
What does this page cover? Learn how to install and utilize Bookings browser extension to accelerate your scheduling process. Availability This extension can be accessed by Zoho Bookings users of all plans. Super admin, admin, manager, and staff can ...Introduction to Zoho Bookings
What is Zoho Bookings? Zoho Bookings, at its core, is an online tool your clients can use to book appointments with you. It gives you complete control over managing those scheduled events. Any service, such as a salon or clinic, requires a mutually ...