Can contacts re-enroll into the workflow while using the date-field trigger?
Yes, you can allow contacts to re-enroll into your active workflows if they meet the required trigger conditions.
To re-enroll contacts into your workflow using date-field trigger:
- From the Navigation toolbar, select Automation and click Workflows.
- Select the active workflow with the 'Date Field' trigger configured, so contacts already present in the workflow can re-enter whenever they meet the date field trigger condition.
- Click the Settings icon above your workflow canvas as shown in the screenshot below.
- Under For contacts to re-enroll into your workflows, click the toggle to enable re-entry of contacts into the workflow.
- Select the Date Field option.
- Click Apply.
However, no contacts can re-enroll into a workflow twice on the same day when you've used the date-field trigger in your workflow.
Scenario: Say you've triggered a workflow on a specific date, 25.12.2021, and contacts have re-enrolled into the workflow on that date. You then change the date to 26.12.2021 and set exit criteria for which certain contacts would have exited the workflow. Now you change the date back to 25.12.2021, the contacts who have exited the workflow will not be allowed to re-enter into the workflow on the same date again.
Scenario: Say you've triggered a workflow on a specific date, 25.12.2021, and contacts have re-enrolled into the workflow on that date. You then change the date to 26.12.2021 and set exit criteria for which certain contacts would have exited the workflow. Now you change the date back to 25.12.2021, the contacts who have exited the workflow will not be allowed to re-enter into the workflow on the same date again.
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