How does the email activity process work?
Contacts will enter into further processes of the workflow only once, when they initially satisfy the selected conditions. To learn more about how this process works click here.
For example, email activities you've selected are sent, opened, and clicked for an email. Lisa has received the email, opened it and clicked on the link in it, therefore she enters all three paths of the workflow. At first, James, another contact, has only sent the email so he will enter only that path. After a few days, James has opened and clicked on the link in the email but he will not be allowed to enter into their respective paths. Contacts can therefore enter further paths of the workflow only if they've met conditions at the start.
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What is email activity process?
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