What happens when I reach the contact limit in my current plan?
Here is what happens when you reach the contact limit on your current subscription plan:
Import contacts via sync
- If you've enabled the Auto-upgrade option under Settings, Zoho Campaigns automatically upgrades your subscription, allowing you to import contacts via a sync you've created. The upgrade will be based on the number of contacts you are trying to import.
- In case you haven’t enabled the Auto-upgrade option under Settings, the sync will stop, and no additional contacts will be imported to Zoho Campaigns upon reaching the contact limit.
Import contacts via files
- If you try to import contacts via .csv, .xls, and .xslsx files after the plan limit is reached, you'll be asked for consent each time you try to import the contact. If you give your consent, we will upgrade your plan before importing the contacts.
Note:The charges will be added up to your next billing cycle.
Related help documents
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho Writer?
Create. Review. Publish.
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
What happens when the contacts' count in a sync exceeds the contact limit of my current subscription plan?
If you have Auto-Upgrade turned on and Zoho CRM is synced with Zoho Campaigns, all contacts from the selected module will be synced to Zoho Campaigns, even if it exceeds your subscription plan. The adjustment in your subscription plan will be ...Contact management in new Zoho CRM integration model
In the new CRM integration model, we can create one sync for each module, and import all the contacts of that module. This reduces the hassles of creating multiple syncs, and also ensures the data in Zoho CRM and Zoho Campaigns is in complete sync ...What is auto-billing?
When you try to import, sync, or add contacts more than the current subscription plan limit, we will move you to the next plan based on the contact count in the file. This change will be reflected in the next billing cycle. Note: This is not ...What if I do not want to auto upgrade my plan?
Before we auto-upgrade to complete a manual import of contacts, we will inform you the current state and let you choose if you want to auto-upgrade and proceed or if you want to skip the auto upgrade. You can choose to skip the auto upgrade. If ...How do I switch from an email-based plan to 'pay-as-you-go?
Switch to pay-as-you-go plan to choose your email credits as per your requirement. Pay-as-you-go allows unlimited contacts. Log into Zoho Campaigns. From the Navigation toolbar, click Settings. Select Subscription under General. You will see your ...
New to Zoho LandingPage?
Zoho LandingPage Resources