Custom Domain - troubleshooting errors in cookie-restricted browsers
While using the Custom Domain feature in Zoho Connect, you may encounter a few challenges in user actions, such as accessing files and custom apps and uploading, downloading, or previewing attachments. Zoho Connect uses different domain addresses to perform the above-listed actions (for faster response) and since they differ from your organization's domain name, they'll be treated as a third-party apps by your browser.
Since domains are different for custom domain enabled networks, the actions mentioned above will not work if third-party cookies are blocked. This is due to the limitations in the web browser.
If you happen to face any difficulty while accessing files and custom apps , we suggest you follow the steps below to resolve them:
Step 1: Provide access to your custom domain using your Zoho Account
-
When the members log in to their Zoho Connect account for the first time via the newly configured custom URL, this page will appear.
-
Select the "Trust this website" checkbox, and click GRANT ACCESS to use your Zoho Connect account through the custom domain. By performing this step, you'll also be providing access to the other domains used by Zoho Connect to perform upload, download, and preview actions. This one-time action will help with a better and more consistent user experience.
Step 2: Enable third-party cookies to your custom domain
Add your Zoho Connect's custom domain URL to the Always use Cookies section of your browser's settings. This prevents the blocking of other domains used within Zoho Connect as they are primarily considered third-party apps. Here's how you can do this with a few popular browsers:
1. Google Chrome
-
Open a Google Chrome browser.
-
Click the three vertical dots in the top-right corner of your browser.
-
From the menu, select Settings.
-
From the left part of the Settings tab, select Privacy and Security, then Site Settings.
-
In the Site Settings page, scroll down to the Content section.
-
Select Cookies and site data.
-
On the Cookies and site data page, click the Add next to Sites that can always use cookies.
-
In the Add a site text box, enter your custom domain (for example connect.zylker.com'), select Including third-party cookies on this site option and click Add.
2. Mozilla Firefox Browser
-
Open a Mozilla Firefox browser.
-
Click the three vertical dots in the top-right corner of the browser, and select Preferences.
-
From the left part of the Settings tab, select Privacy and Security.
-
Choose the Custom option.
-
Deselect "Cookies" checkbox.
-
Click Reload All Tabs.
3. Safari Browser
-
Open a Safari browser.
-
Click Safari from the top menu.
-
From the dropdown, select Preferences.
-
Switch to the Privacy tab.
-
Deselect the Block all Cookies and Prevent cross-site tracking checkboxes.
4. Microsoft Edge Browser
-
Open Microsoft Edge Browser.
-
Click the ellipsis in the top-right corner of the browser.
-
From the menu, select Settings.
-
From the left section of the Settings page, select "Cookies and site permissions" and click Manage.
-
Delete cookies and site data.
-
On the Cookies and site data page, scroll down to the Allow section, select "Including third-party cookies on this site" checkbox, and click Add.
-
Enter your custom domain and click Add.
FAQ
1. Why is it necessary to enable third-party cookies?
Let's take the example of a custom domain named connect.zylker.com. When you try to upload a file within this page, another API call is triggered with the domain upload.zoho.com . This domain is not same as the custom domain you currently use, so the browser treats upload.zoho.com as a third-party domain, and blocks it. Therefore, it is necessary to enable third-party cookies to prevent this type of limitation.
2. What is the purpose of upload.zoho.com in Zoho Connect?
For a faster and enhanced upload experience, we are using different domains based on the requirement. For upload, we use upload.zoho.com.
3. How do custom domains work?
When you access the custom domain connect.zylker.com, we will add the necessary details in the cookies in both connect.zylker.com & *.zoho.com domain.
4. What is a browser third-party cookie policy?
All major browsers block third-party cookies by default in their latest versions. Once it is enabled, cookies will not be added when we access upload.zoho.com within connect.zylker.com. Our server will throw an unauthorized error, because user cookies were not added in the request.
5. Why does this only happen when a custom domain is configured?
Without a custom domain, Zoho Connect uses the domain connect.zoho.com, and upload requests are triggered in upload.zoho.com. Since both the domains belong to zoho.com, the browser does not block cookies.
If you need more help with managing custom domains, reach out to us at support@zohoconnect.com.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho Writer?
Create. Review. Publish.
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Setting up custom domain for your Network
Feature availability Overview Custom Domain is a unique brand name that is used in the webpage URLs. Once you set up the custom domain for your Connect Network, users will be able to access Connect using https://connect.yourdomain.com/ and the domain ...Setting up custom email address
Overview Configure a custom email address that can be used as the 'From address' of emails sent from your Zoho Connect network. Once you set up a custom email address, all emails from your network will be sent from the specified address replacing the ...Configuring email sending task in Custom Functions
Overview This guide provides instructions on setting up and verifying email addresses for sending emails via Custom Functions (Deluge) in Zoho Connect. Following these steps ensures secure and successful email delivery. Requirements for using the ...Custom Menu - an overview
Overview Custom Menu in Zoho Connect lets you add customized menus to entities such as status, tasks, events, in addition to the default menus—Follow, Print, Bookmark, and Copy post URL that are already available. They can be shared with a set of ...Working with Custom Apps
Who can create a Custom App? Depending on the permissions set by the admin, members might or may not be able to create a Custom App in the Group or Company Wall. How do I create a Custom App? Click Custom Apps from the main menu on the left. Click ...
New to Zoho LandingPage?
Zoho LandingPage Resources