Who are Light Users?

Who are Light Users?

Users who are only assigned to Projects or as Light Agents in Desk are called Light Users. A 'Light User' can also be assigned as user in Projects as well Light Agent in Desk.

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                                                                                    • Related Articles

                                                                                    • Who are light agents in Desk?

                                                                                      Light agent is a profile which restricts the permission of users in Desk. It can be assigned to users who are not part of the customer support team. Light agents can support full-time agents by adding private comments to their tickets, which can only ...
                                                                                    • What actions can a light agent perform in Desk?

                                                                                      Light agents can:  View tickets, accounts, contacts, articles, activities, reports, and dashboards. View Company, Products, Personal Settings (except signature), and Support Contract details under Setup. Leave private comments ...
                                                                                    • How do I add a light agent in Desk for Zoho CRM Plus?

                                                                                      1. Access the Desk application in Zoho CRM Plus.  2. Click the Setup icon on the top bar. 3. Click Agents under Users and Control in the Setup landing page.  4. Click New Agent in the top-right corner of the Agent List page.  You can also click the ...
                                                                                    • Assigning Users and Applications

                                                                                      You can add users to your organization and grant them access to individual applications in Zoho CRM Plus. This allows you to manage users and their application access to Zoho CRM Plus's features and functions, making it easy to limit who has access ...
                                                                                    • How can I view the active users for all services in Zoho CRM Plus?

                                                                                      A list of the active users for all services can be accessed on the Admin Panel in Zoho CRM Plus.   1. Navigate to the Admin Panel. 2. Click on the Applications tab.    You will see the number of active users for each service in the Active Users list. ...
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