FAQs on Social
1. Why am I unable to view the Social tab?
It may be so because your administrator has not granted the Module level permission for your profile. Request your administrator to do the following:
- Click Setup > Users & Permissions > Profiles
- Click the required profile.
- Under Module Level Permissions for the selected profile, select the Social check box.
- Click Save.
2. Why doesn't the Social Integration work for me?
It may be so because your administrator has not granted your profile the required permissions. Request your administrator to do the following:
- Click Setup > Users & Permissions > Profiles
- Click the required profile.
- Under Apps Permissions for the selected profile, select the Social Integration check box.
- Click Save.
3. How many social media accounts does Social let me add?
Currently there is no limit on the number of accounts that can be added to Social CRM. An organization may add any number of Facebook or Twitter accounts.
4. Where can I see my Twitter Direct Messages in the Social tab?
The direct messages are also classified based on the CRM categories – customers, potential contacts, leads/contacts, unknown people. They are displayed based on the time when they were sent. Scroll down the respective CRM streams to find them.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho Writer?
Create. Review. Publish.
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
FAQs: Workflow Rules
What is a workflow rule? Workflow rules in Zoho CRM are designed to enhance productivity of the users and reduce manual work by automating routine activities in a business process. They allow you to create rules that can trigger different action ...FAQs: SalesInbox
What is SalesInbox? SalesInbox in Zoho CRM is a feature specifically designed to prioritize and organize emails based on the CRM data that is most relevant to salespeople. It automatically sorts incoming emails into relevant CRM categories, such as ...FAQs: HIPAA Compliance
How does Zoho CRM help organizations be HIPAA Complaint? At Zoho CRM, we allow organizations to be compliant with the HIPAA guidelines by providing the following options: Select modules that contain personal health data: All modules that contain ...FAQs: Deals
Why am I not able to enter the Expected Revenue for deals? The Expected Revenue is automatically calculated based on the Stage and Amount details that you specify for leads, accounts, deals, or any other module. Hence, you cannot enter that value in ...FAQs: Cadences
What are Cadences? Cadences are a new tool in customer relationship management that changes the way businesses talk to their customers. It helps businesses make their marketing and sales plans better by being very precise and personal. This tool lets ...
New to Zoho LandingPage?
Zoho LandingPage Resources