Business messaging in iOS 

To access WhatsApp messages 

1. Open the Zoho CRM iOS app.
   
2. Tap the More icon ().
   
3. Select the Messages module to view all your WhatsApp chats.

Note: If the Messages module is already in your navigation bar, you can access it directly without needing to tap on the More icon.

To reply to a chat and share attachments 

1. Open the Zoho CRM iOS app.
   
2. Tap the More icon ()
   
3. Select the Messages module.
   
4. To reply, type your message in the text bar and tap the arrow ().
   
5. To add attachments, tap the plus icon ()and select your file you want to send.

Note: Attachments must be under 2 MB in size.

Note:
1. If the customer doesn't  respond within 24 hours, the chat will automatically expire.
2. You can merge fields by typing "#" and selecting the relevant fields to insert related values when responding to a chat. 

To sort messages 

1. Open the Zoho CRM iOS app.
   
2. Tap the More icon ( ).
   
3. Select the Messages module.
   
4. Tap the Sort icon to () sort messages by time.
   
5. Tap Done to apply the changes.
   

 To navigate to the record from a chat 

1. Open the Zoho CRM iOS app.
   
2. Tap the More icon ()
   
3. Select the Messages module.
   
4. Open the chat you want.
   
5. Tap the Info icon () to be redirected to the record details page.
   

 Custom views in business messaging