Integrate Duocom | Online Help - Zoho CRM

Duocom


The Zoho CRM integration with Duocom helps managing all the inbound and outbound calls within your CRM account. Get all the call notifications via Duocom right inside your Zoho CRM.

Setup integration

To set up the integration,

  1. Go to Setup > Channels > Telephony.
  2. Choose Duocom from the PhoneBridge Marketplace.
  3. Click Integrate.
  4. Click Get it now.

For detailed configuration steps, click here.

Using Duocom integration

Using Duocom integration, you can do the following:

  • Click-to-call - Call to an existing number from inside Zoho CRM in a single click.
  • Screen pop-ups for incoming calls - View the business card details of your contact and identify them better.
  • Get your calls logged automatically.
  • Perform follow-up activities, such as tasks and events, once the call is ended.

Click here for more details on how to use this integration.

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