To check the current uptime and performance metrics of all Zoho services including DataPrep, please visit the data center link corresponding to your area listed below below.
Note: Scheduled maintenance refers to the unavailability of Zoho DataPrep about which the customer is informed at least 48 hours in advance. A scheduled downtime will not constitute as a qualifying fault (unexpected downtime from Zoho DataPrep).
In the event the server is down, users can still access their DataPrep organization in a read-only mode. Click the data center link corresponding to your area listed below.
Classic Support - Terms and Conditions
Severity Level 1: The Zoho Service does not function without a fix being applied and the problem has significant effect on the revenues or business operations of Partner.
Severity Level 2: The Zoho Service can function. However, the Zoho Service functions providing incorrect results or its performance is inconsistent with the performance described in the documentation.
Severity Level 3: The functionality of the Zoho Service is not affected by the problem or can be achieved by using other features of the Zoho Service.
Severity Level | Acknowledgement | Problem Determination | Resolution / Restoration |
1 | 8 hours | 24 hours | 48 hours |
2 | 24 hours | 3 days | 8 days |
3 | 48 hours | 7 days | 14 days |
The above tabulation detailing support level terms and conditions apply to classic support plan alone. Please refer our support plan comparison page for the Classic plan details.