Troubleshooting for Databridge based connections
This section helps resolve issues with Local Database and FTP (local network) connections that use a DataBridge agent.
1. Error: “Connection no longer exists”
What does this error mean?
Your pipeline is attempting to use a Local Database or FTP connection that requires reauthentication because the user who created or owned the connection was removed from the workspace.
The DataBridge agent is still Active.
How do I fix this?
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Go to the failed Pipeline.
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Click the Data Source to open the Overview panel.
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Click Reauthenticate.
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Enter your database or FTP credentials.
(The DataBridge is active, so selecting a new DataBridge is not required.) -
Click Re-authenticate.
Once successful, you can proceed to schedule your data seamlessly.
2. Error: “Databridge is not active”
What does this error mean?
The DataBridge agent used by your Local Database or FTP connection has become Inactive, typically because the user who installed or owned the DataBridge was removed from the workspace.
How do I fix this?
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Go to the failed Pipeline.
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Click the Data Source to open the Overview panel.
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Click Reauthenticate.
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The Connection Edit screen will open.
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The current DataBridge will appear as Inactive.
Choose one of the following:
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Select another Active DataBridge from the dropdown, or
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Click Add a new DataBridge to install a new agent.
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Enter your database or FTP credentials.
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Click Update.
Once successful, you can proceed to schedule your data seamlessly.
3. My Local Database connection stopped working. What should I check?
Follow these steps in order:
Go to Settings > Databridges.
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Check whether the DataBridge status is Active or Inactive.
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If the DataBridge is Active:
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The error is likely “Connection no longer exists.”
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Follow the steps listed under that error above.
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If the DataBridge is Inactive:
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The error is likely “Databridge is not active.”
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Follow the steps listed under that error above.
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4. My FTP (local network) connection stopped working. What should I do?
Follow the same troubleshooting steps as for Local Database connections:
Identify whether the error is:
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“Connection no longer exists”, or
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“Databridge is not active”
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Follow the corresponding resolution steps above.
