Accounts are collections of your contacts or the end-users. A contact can belong to only one account. By grouping your contacts into accounts, you can keep track of the support tickets received from those accounts. Contacts can also view the other tickets that were raised from their account in the help center. This reduces the number of duplicate tickets, which otherwise would have been raised for the same issue. 

1. Agents can manually associate contacts to accounts.
   
2. Map your customer accounts with their related contacts in an XLS or CSV file and import them.
   
3. Link your help desk with Zoho CRM and schedule an automatic sync for the Accounts and Contacts module. 

1. In Zoho Desk, navigate to the Customers module.
   Note: CRM Plus users click Contacts.
2. Click Accounts on the bottom of the left menu.
   
3. Open an account in its detail view.
   
4. Click the Contacts tab at the top of the Account Details page.
   
5. On the Contacts page, click Associate Contact.
   
6. Select the contacts you would like to associate.
   
7. Click Associate Contact.
   

You cannot dissociate contacts from their primary account.

1. Open the desired account.
   
2. Click the Contacts tab at the top of the Account Details page.
   
3. Hover over a contact and then click Dissociate.
   
4. Click Remove.