Events Supported in the Zoho Desk Get Ticket History API

Events Supported in the Get Ticket History API

Introduction

The Get ticket history API returns details of the actions — called events — performed on a ticket. In this document, you will learn about the different events supported and the variations of each event.

Ticket History Events

Each event listed here represents an action and the state change it causes. The API response contains an ordered array of these event objects. Here's a list of events supported, along with an example for each.

TicketCreated

{
    "eventName": "TicketCreated",
    "eventTime": "2020-06-03T09:45:04.000Z",
    "actor": {
        "id": "57440000000572348",
"name": "David", "type": "Contact" }, "source": "Email", "eventInfo": [ { "propertyName": "Department", "propertyValue": { "id": "57440000000572078",
"name": "Zylker-Primary", "type": "Department" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "Account Name", "propertyValue": "Primary Account", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Contact Name", "propertyValue": "David", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Email", "propertyValue": "david@gmail.com", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Subject", "propertyValue": "Ticket Subject", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Description", "propertyValue": "<div>Description.</div>", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Status", "propertyValue": "Open", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Case Owner", "propertyValue": { "id": "57440000000572778",
"name": "Karthick", "type": "Agent" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "Channel", "propertyValue": "Email", "propertyType": "Text", "systemProperty": true }, { "propertyName": "Is Escalated", "propertyValue": false, "propertyType": "Boolean", "systemProperty": true } ], "actorInfo": [] }
This example represents the action of creating a ticket through the email channel. The following table lists the variations possible.

Mode of Ticket Creation
Actor
Source
Created by customer via a Channel
Customer
The channel name ( Email, Chat, OfflineChat, HelpCenter, Forum, Twitter, Facebook, FeedbackWidget, WebForm, CustomChannel )
Created by agent using the submit ticket form
Agent who submitted the form
null
Imported by an agent
Agent who imported the ticket
Import

TicketUpdated

Ticket updated by an agent

{
    "eventName": "TicketUpdated",
    "eventTime": "2019-12-17T10:44:41.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Kannan",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Priority",
            "propertyValue": {
                "previousValue": null,
                "updatedValue": "Medium",
                "type": "Text"
            },
            "propertyType": "ValueTransition",
            "systemProperty": true
        },
        {
            "propertyName": "Single Line CF",
            "propertyValue": {
                "previousValue": "Package sent",
                "updatedValue": "Package received at client end",
                "type": "Text"
            },
            "propertyType": "ValueTransition",
            "systemProperty": false
        }
    ],
    "actorInfo": []
}

Ticket updated by an agent as part of a Blueprint transition

{
    "eventName": "TicketUpdated",
    "eventTime": "2019-12-17T14:11:56.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Kannan",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Resolution",
            "propertyValue": {
                "previousValue": null,
                "updatedValue": "I just need to add a resolution to complete this transition.",
                "type": "Text"
            },
            "propertyType": "ValueTransition",
            "systemProperty": true
        }
    ],
    "actorInfo": [
        {
            "propertyName": "Blueprint",
            "propertyValue": {
                "id": "57440000000572001",
                "name": "Default path blueprint",
                "type": "Blueprint"
            },
            "propertyType": "Entity",
            "systemProperty": true
        },
        {
            "propertyName": "Transition",
            "propertyValue": {
                "id": "57440000000572011",
                "name": "To On hold",
                "type": "Transition"
            },
            "propertyType": "Entity",
            "systemProperty": true
        }
    ]
}

Ticket updated on receiving feedback from customer

{
  "eventName": "TicketUpdated",
  "eventTime": "2019-12-18T11:39:56.000Z",
  "actor": null,
  "source": "CustomerRating",
  "eventInfo": [
    {
      "propertyName": "Status",
      "propertyValue": {
        "previousValue": "Closed",
        "updatedValue": "Open",
        "type": "Text"
      },
      "propertyType": "ValueTransition",
      "systemProperty": true
    }
  ],
  "actorInfo": []
}

Ticket update on receiving an incoming thread

{
    "eventName": "TicketUpdated",
    "eventTime": "2020-05-05T09:51:37.000Z",
    "actor": null,
    "source": "IncomingResponse",
    "eventInfo": [
        {
            "propertyName": "Status",
            "propertyValue": {
                "previousValue": "Escalated",
                "updatedValue": "Open",
                "type": "Text"
            },
            "propertyType": "ValueTransition",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

Ticket updated by a direct assignment rule

{
    "eventName": "TicketUpdated",
    "eventTime": "2020-01-14T10:34:18.000Z",
    "actor": {
        "id": null,
        "name": "Assign It to me",
        "type": "DirectAssignment"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Department",
            "propertyValue": {
                "previousValue": {
                    "id": "57440000000632069",
                    "name": "Paint Shop",
                    "type": "Department"
                },
                "updatedValue": {
                    "id": "57440000000497063",
                    "name": "Service Garage",
                    "type": "Department"
                },
                "type": "Entity"
            },
            "propertyType": "ValueTransition",
            "systemProperty": true
        },
        {
            "propertyName": "Case Owner",
            "propertyValue": {
                "previousValue": null,
                "updatedValue": {
                    "id": "57440000000359029",
                    "name": "Someone New",
                    "type": "Agent"
                },
                "type": "Entity"
            },
            "propertyType": "ValueTransition",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

Ticket updated by a round robin assignment rule

{
    "eventName": "TicketUpdated",
    "eventTime": "2020-06-08T08:41:31.000Z",
    "actor": {
        "id": null,
        "name": "New Round robin rule",
        "type": "RoundRobinAssignment"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Case Owner",
            "propertyValue": {
                "previousValue": null,
                "updatedValue": {
                    "id": "57440000000195001",
                    "name": "Immauel.t+1",
                    "type": "Agent"
                },
                "type": "Entity"
            },
            "propertyType": "ValueTransition",
            "systemProperty": true
        },
        {
            "propertyName": "Team",
            "propertyValue": {
                "previousValue": null,
                "updatedValue": {
                    "id": "57440000000359001",
                    "name": "Team A",
                    "type": "Team"
                },
                "type": "Entity"
            },
            "propertyType": "ValueTransition",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

Ticket updated as part of a workflow automation rule

{
    "eventName": "TicketUpdated",
    "eventTime": "2019-12-17T10:50:13.000Z",
    "actor": {
        "id": null,
        "name": "Sample workflow name",
        "type": "Workflow"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Phone",
            "propertyValue": {
                "previousValue": null,
                "updatedValue": "1234567890",
                "type": "Text"
            },
            "propertyType": "ValueTransition",
            "systemProperty": true
        },
        {
            "propertyName": "Status",
            "propertyValue": {
                "previousValue": "Escalated",
                "updatedValue": "Custom status 1",
                "type": "Text"
            },
            "propertyType": "ValueTransition",
            "systemProperty": true
        }
    ],
    "actorInfo": [
        {
            "propertyName": "FieldUpdateName",
            "propertyValue": "Change status to Custom status 1",
            "propertyType": "Text",
            "systemProperty": true
        }
    ]
}

Ticket updated by a Blueprint

{
    "eventName": "TicketUpdated",
    "eventTime": "2019-12-18T06:12:36.000Z",
    "actor": {
        "id": "57440000000572001",
        "name": "Default Path Blueprint",
        "type": "Blueprint"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Single Line CF",
            "propertyValue": {
                "previousValue": "Manual value",
                "updatedValue": "Field Updated with Blueprint",
                "type": "Text"
            },
            "propertyType": "ValueTransition",
            "systemProperty": true
        },
        {
            "propertyName": "Classification",
            "propertyValue": {
                "previousValue": "Feature",
                "updatedValue": "Problem",
                "type": "Text"
            },
            "propertyType": "ValueTransition",
            "systemProperty": true
        }
    ],
    "actorInfo": [
        {
            "propertyName": "Transition",
            "propertyValue": {
                "id": "57440000000572011",
                "name": "To On hold",
                "type": "Transition"
            },
            "propertyType": "Entity",
            "systemProperty": true
        }
    ]
}

Ticket updated as part of a macro

{
    "eventName": "TicketUpdated",
    "eventTime": "2019-09-18T06:59:17.000Z",
    "actor": {
        "id": null,
        "name": "First Macro",
        "type": "Macro"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Subject",
            "propertyValue": {
                "previousValue": "A dummy subject which is about to change by a macro",
                "updatedValue": "Updated subject by macro",
                "type": "Text"
            },
            "propertyType": "ValueTransition",
            "systemProperty": true
        },
        {
            "propertyName": "Status",
            "propertyValue": {
                "previousValue": "On Hold",
                "updatedValue": "Escalated",
                "type": "Text"
            },
            "propertyType": "ValueTransition",
            "systemProperty": true
        },
        {
            "propertyName": "Case Owner",
            "propertyValue": {
                "previousValue": {
                    "id": "57440000000195001",
                    "name": "Karthick Raja",
                    "type": "Agent"
                },
                "updatedValue": {
                    "id": "57440000000359029",
                    "name": "Shanmuga Raja",
                    "type": "Agent"
                },
                "type": "Entity"
            },
            "propertyType": "ValueTransition",
            "systemProperty": true
        }
    ],
    "actorInfo": [
        {
            "propertyName": "FieldUpdateName",
            "propertyValue": "Just escalate ticket",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "MacroTriggerer",
            "propertyValue": {
                "id": "57440000000195001",
                "name": "Daniel",
                "type": "Agent"
            },
            "propertyType": "Entity",
            "systemProperty": true
        }
    ]
}

Ticket updated as part of a time-based action rule

{
    "eventName": "TicketUpdated",
    "eventTime": "2019-12-17T09:52:29.000Z",
    "actor": {
        "id": null,
        "name": "Sample supervise name",
        "type": "Supervise"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Phone",
            "propertyValue": {
                "previousValue": null,
                "updatedValue": "1234567890",
                "type": "Text"
            },
            "propertyType": "ValueTransition",
            "systemProperty": true
        }
    ],
    "actorInfo": [
        {
            "propertyName": "FieldUpdateName",
            "propertyValue": "Sample field update name",
            "propertyType": "Text",
            "systemProperty": true
        }
    ]
}

Ticket updated by an SLA 

{
    "eventName": "TicketUpdated",
    "eventTime": "2019-12-16T06:24:04.000Z",
    "actor": {
        "id": null,
        "name": "Gold SLAs",
        "type": "SLA"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Due Date",
            "propertyValue": {
                "previousValue": null,
                "updatedValue": "2019-12-16T12:24:02.000Z",
                "type": "DateTime"
            },
            "propertyType": "ValueTransition",
            "systemProperty": true
        },
        {
            "propertyName": "Time to Respond",
            "propertyValue": {
                "previousValue": null,
                "updatedValue": "2019-12-16T06:25:02.000Z",
                "type": "DateTime"
            },
            "propertyType": "ValueTransition",
            "systemProperty": true
        }
    ],
    "actorInfo": [
        {
            "propertyName": "ContractName",
            "propertyValue": "Contract Number 1",
            "propertyType": "Text",
            "systemProperty": true
        }
    ]
}

TicketDeleted

{
    "eventName": "TicketDeleted",
    "eventTime": "2020-06-03T10:52:49.000Z",
    "actor": {
        "id": "57440000000572078",
"name": "Daniel", "type": "Agent" }, "source": null, "eventInfo": [], "actorInfo": [] }

TicketRestored

{
    "eventName": "TicketRestored",
    "eventTime": "2020-06-03T10:53:38.000Z",
    "actor": {
        "id": "57440000000572078",
"name": "Daniel", "type": "Agent" }, "source": null, "eventInfo": [], "actorInfo": [] }

TicketCloned

{
    "eventName": "TicketCloned",
    "eventTime": "2020-06-03T11:14:52.000Z",
    "actor": {
        "id": "57440000000574279",
"name": "Rahul", "type": "Agent" }, "source": null, "eventInfo": [ { "propertyName": "TicketNumber", "propertyValue": "1043", "propertyType": "Numeric", "systemProperty": true }, { "propertyName": "Department", "propertyValue": { "id": "57440000000572078",
"name": "Zylker Primary", "type": "Department" }, "propertyType": "Entity", "systemProperty": true } ], "actorInfo": [] }
Note: The ticket number returned in the eventInfo object is that of the ticket from which the current ticket was cloned.

TicketMergedMaster

{
    "eventName": "TicketMergedMaster",
    "eventTime": "2020-05-13T11:39:39.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Aravindan",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "TicketNumber",
            "propertyValue": "1870",
            "propertyType": "Numeric",
            "systemProperty": true
        },
        {
            "propertyName": "Department",
            "propertyValue": {
                "id": "57440000000632069",
                "name": "Paint Shop",
                "type": "Department"
            },
            "propertyType": "Entity",
            "systemProperty": true
        },
        {
            "propertyName": "Contact Name",
            "propertyValue": "Arjun",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Subject",
            "propertyValue": "Ticket Subject.",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Status",
            "propertyValue": "Open",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Case Owner",
            "propertyValue": {
                "id": "57440000000195001",
                "name": "Daniel",
                "type": "Agent"
            },
            "propertyType": "Entity",
            "systemProperty": true
        },
        {
            "propertyName": "Channel",
            "propertyValue": "Web",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Request type",
            "propertyValue": "Damage Repair",
            "propertyType": "Text",
            "systemProperty": false
        }
    ],
    "actorInfo": []
}
Note: The ticket number returned in this merged eventInfo object is that of the child ticket merged into the master ticket.

TicketSplitParent

{
    "eventName": "TicketSplitParent",
    "eventTime": "2019-06-10T14:23:54.000Z",
    "actor": {
        "id": "57440000000168033",
        "name": "Kannan",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "TicketNumber",
            "propertyValue": "10398",
            "propertyType": "Numeric",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}
Note: The TicketSplitParent event denotes that a new ticket was split from the current ticket. The ticket number returned in the eventInfo object is that of the newly created child ticket.

TicketSplitChild

{
    "eventName": "TicketSplitChild",
    "eventTime": "2019-06-10T14:23:54.000Z",
    "actor": {
        "id": "57440000000168033",
        "name": "Aravindan",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "TicketNumber",
            "propertyValue": "10234",
            "propertyType": "Numeric",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}
Note:  The TicketSplitChild event denotes that the current ticket was split from another ticket. The ticket number returned in the eventInfo object is that of the parent ticket. 

TicketArchived

{
    "eventName": "TicketArchived",
    "eventTime": "2020-01-15T00:09:50.000Z",
    "actor": {
        "id": null,
        "name": "Desk System",
        "type": "System"
    },
    "source": null,
    "eventInfo": [],
    "actorInfo": []
}

TicketEscalated

Ticket escalated by an SLA

{
    "eventName": "TicketEscalated",
    "eventTime": "2019-12-16T06:25:03.000Z",
    "actor": {
        "id": null,
        "name": "Gold SLAs",
        "type": "SLA"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "EscalationInfo",
            "propertyValue": [
                {
                    "propertyName": "EscalationType",
                    "propertyValue": "Response",
                    "propertyType": "Enum",
                    "systemProperty": true
                },
                {
                    "propertyName": "EscalationLevel",
                    "propertyValue": "1",
                    "propertyType": "Numeric",
                    "systemProperty": true
                },
                {
                    "propertyName": "EscalationTiming",
                    "propertyValue": "OnTime",
                    "propertyType": "Enum",
                    "systemProperty": true
                },
                {
                    "propertyName": "EscalationDuration",
                    "propertyValue": "0",
                    "propertyType": "Duration",
                    "systemProperty": true
                },
                {
                    "propertyName": "EscalatedTo",
                    "propertyValue": [
                        "gowtham@gmail.com",
                        "kannan@zoho.com"
                    ],
                    "propertyType": "TextList",
                    "systemProperty": true
                }
            ],
            "propertyType": "PropertyGroup",
            "systemProperty": true
        },
        {
            "propertyName": "TicketFieldUpdates",
            "propertyValue": [
                {
                    "propertyName": "Case Owner",
                    "propertyValue": {
                        "previousValue": {
                            "id": "57440000000195001",
                            "name": "Kannan",
                            "type": "Agent"
                        },
                        "updatedValue": {
                            "id": "57440000000168033",
                            "name": "Gowtham",
                            "type": "Agent"
                        },
                        "type": "Entity"
                    },
                    "propertyType": "ValueTransition",
                    "systemProperty": true
                }
            ],
            "propertyType": "PropertyGroup",
            "systemProperty": true
        }
    ],
    "actorInfo": [
        {
            "propertyName": "ContractName",
            "propertyValue": "Contract Number 1",
            "propertyType": "Text",
            "systemProperty": true
        }
    ]
}

Escalation types     : Response, Resolution
Escalation timings : Before, OnTime, After 

Ticket escalated by a Blueprint

{
    "eventName": "TicketEscalated",
    "eventTime": "2020-01-14T11:38:37.000Z",
    "actor": {
        "id": "57440000000664009",
        "name": "Sample Blueprint name",
        "type": "Blueprint"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "EscalationInfo",
            "propertyValue": [
                {
                    "propertyName": "StateName",
                    "propertyValue": "Open",
                    "propertyType": "Text",
                    "systemProperty": true
                },
                {
                    "propertyName": "EscalationLevel",
                    "propertyValue": "3",
                    "propertyType": "Numeric",
                    "systemProperty": true
                },
                {
                    "propertyName": "EscalationTiming",
                    "propertyValue": "After",
                    "propertyType": "Enum",
                    "systemProperty": true
                },
                {
                    "propertyName": "EscalationDuration",
                    "propertyValue": "300",
                    "propertyType": "Duration",
                    "systemProperty": true
                },
                {
                    "propertyName": "EscalatedTo",
                    "propertyValue": [
                        "chandran@zohocorp.com"
                    ],
                    "propertyType": "TextList",
                    "systemProperty": true
                }
            ],
            "propertyType": "PropertyGroup",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}
Note: There are three possible escalation timings: Before, OnTime, and After. These timings denote whether the escalation occurred before, after, or exactly at the due time. The duration parameter denotes the duration between the due time and escalation time, in seconds. 

TicketShared

Ticket shared by an agent

{
    "eventName": "TicketShared",
    "eventTime": "2020-01-14T10:24:00.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Kannan",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "SharedFrom",
            "propertyValue": {
                "id": "57440000000632069",
                "name": "Paint Shop",
                "type": "Department"
            },
            "propertyType": "Entity",
            "systemProperty": true
        },
        {
            "propertyName": "SharedTo",
            "propertyValue": [
                [
                    {
                        "propertyName": "Department",
                        "propertyValue": {
                            "id": "57440000000006907",
                            "name": "Zylker Primary",
                            "type": "Department"
                        },
                        "propertyType": "Entity",
                        "systemProperty": true
                    },
                    {
                        "propertyName": "SharedMode",
                        "propertyValue": "RestrictedAccess",
                        "propertyType": "Enum",
                        "systemProperty": true
                    }
                ],
                [
                    {
                        "propertyName": "Department",
                        "propertyValue": {
                            "id": "57440000000497063",
                            "name": "Service Garage",
                            "type": "Department"
                        },
                        "propertyType": "Entity",
                        "systemProperty": true
                    },
                    {
                        "propertyName": "SharedMode",
                        "propertyValue": "ReadWrite",
                        "propertyType": "Enum",
                        "systemProperty": true
                    }
                ],
                [
                    {
                        "propertyName": "Department",
                        "propertyValue": {
                            "id": "57440000000499758",
                            "name": "Spare Parts Garage",
                            "type": "Department"
                        },
                        "propertyType": "Entity",
                        "systemProperty": true
                    },
                    {
                        "propertyName": "SharedMode",
                        "propertyValue": "ReadOnly",
                        "propertyType": "Enum",
                        "systemProperty": true
                    }
                ]
            ],
            "propertyType": "PropertyGroupList",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

Ticket shared by a Blueprint

{
    "eventName": "TicketShared",
    "eventTime": "2020-05-05T09:51:37.000Z",
    "actor": {
        "id": "57440000000546035",
        "name": "Sample blueprint name",
        "type": "Blueprint"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "SharedFrom",
            "propertyValue": {
                "id": "57440000000006907",
                "name": "Zylker Primary",
                "type": "Department"
            },
            "propertyType": "Entity",
            "systemProperty": true
        },
        {
            "propertyName": "SharedTo",
            "propertyValue": [
                [
                    {
                        "propertyName": "Department",
                        "propertyValue": {
                            "id": "57440000000497063",
                            "name": "Service Garage",
                            "type": "Department"
                        },
                        "propertyType": "Entity",
                        "systemProperty": true
                    },
                    {
                        "propertyName": "SharedMode",
                        "propertyValue": "ReadWrite",
                        "propertyType": "Enum",
                        "systemProperty": true
                    }
                ],
                [
                    {
                        "propertyName": "Department",
                        "propertyValue": {
                            "id": "57440000001077045",
                            "name": "Engine Swap Garage",
                            "type": "Department"
                        },
                        "propertyType": "Entity",
                        "systemProperty": true
                    },
                    {
                        "propertyName": "SharedMode",
                        "propertyValue": "ReadWrite",
                        "propertyType": "Enum",
                        "systemProperty": true
                    }
                ]
            ],
            "propertyType": "PropertyGroupList",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}
Share modes supported: ReadOnly, ReadWrite, and RestrictedAccess

TicketShareModeUpdated

{
    "eventName": "TicketShareModeUpdated",
    "eventTime": "2020-01-14T10:24:27.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Kannan",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "SharedFrom",
            "propertyValue": {
                "id": "57440000000632069",
                "name": "Paint Shop",
                "type": "Department"
            },
            "propertyType": "Entity",
            "systemProperty": true
        },
        {
            "propertyName": "SharedTo",
            "propertyValue": [
                [
                    {
                        "propertyName": "Department",
                        "propertyValue": {
                            "id": "57440000000499758",
                            "name": "Spare Parts Garage",
                            "type": "Department"
                        },
                        "propertyType": "Entity",
                        "systemProperty": true
                    },
                    {
                        "propertyName": "SharedMode",
                        "propertyValue": {
                            "previousValue": "ReadOnly",
                            "updatedValue": "ReadWrite",
                            "type": "Enum"
                        },
                        "propertyType": "ValueTransition",
                        "systemProperty": true
                    }
                ]
            ],
            "propertyType": "PropertyGroupList",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

TicketShareRevoked

{
    "eventName": "TicketShareRevoked",
    "eventTime": "2020-01-14T10:24:48.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Aadavan",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "SharedFrom",
            "propertyValue": {
                "id": "57440000000632069",
                "name": "Paint Shop",
                "type": "Department"
            },
            "propertyType": "Entity",
            "systemProperty": true
        },
        {
            "propertyName": "SharedTo",
            "propertyValue": [
                [
                    {
                        "propertyName": "Department",
                        "propertyValue": {
                            "id": "57440000000006907",
                            "name": "Zylker Primary",
                            "type": "Department"
                        },
                        "propertyType": "Entity",
                        "systemProperty": true
                    },
                    {
                        "propertyName": "SharedMode",
                        "propertyValue": "RestrictedAccess",
                        "propertyType": "Enum",
                        "systemProperty": true
                    }
                ],
                [
                    {
                        "propertyName": "Department",
                        "propertyValue": {
                            "id": "57440000000497063",
                            "name": "Service Garage",
                            "type": "Department"
                        },
                        "propertyType": "Entity",
                        "systemProperty": true
                    },
                    {
                        "propertyName": "SharedMode",
                        "propertyValue": "ReadWrite",
                        "propertyType": "Enum",
                        "systemProperty": true
                    }
                ],
                [
                    {
                        "propertyName": "Department",
                        "propertyValue": {
                            "id": "57440000000499758",
                            "name": "Spare Parts Garage",
                            "type": "Department"
                        },
                        "propertyType": "Entity",
                        "systemProperty": true
                    },
                    {
                        "propertyName": "SharedMode",
                        "propertyValue": "ReadWrite",
                        "propertyType": "Enum",
                        "systemProperty": true
                    }
                ]
            ],
            "propertyType": "PropertyGroupList",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

ThreadAdded

Mail Thread

{
    "eventName": "ThreadAdded",
    "eventTime": "2019-12-17T13:54:59.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Ravi Kumar Selvam",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Channel",
            "propertyValue": "Mail",
            "propertyType": "Enum",
            "systemProperty": true
        },
        {
            "propertyName": "Direction",
            "propertyValue": "Outgoing",
            "propertyType": "Enum",
            "systemProperty": true
        },
        {
            "propertyName": "ThreadType",
            "propertyValue": "ReplyThread",
            "propertyType": "Enum",
            "systemProperty": true
        },
        {
            "propertyName": "SendStatus",
            "propertyValue": "Success",
            "propertyType": "Enum",
            "systemProperty": true
        },
        {
            "propertyName": "From",
            "propertyValue": "techsupport@zylker.zohodesk.com",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "To",
            "propertyValue": [
                "suresh@gmail.com",
                "kannan@yahoo.com"
            ],
            "propertyType": "TextList",
            "systemProperty": true
        },
        {
            "propertyName": "CC",
            "propertyValue": [
                "techsupport@zylker.zohodesk.com",
                "rajan@gmail.com"
            ],
            "propertyType": "TextList",
            "systemProperty": true
        },
        {
            "propertyName": "BCC",
            "propertyValue": [
                "dinesh@gmail.com"
            ],
            "propertyType": "TextList",
            "systemProperty": true
        }
    ],
    "actorInfo": []
} 
Note:
- CC and BCC information are available only for mail threads.
- Actor information changes according to the direction of the thread. For incoming threads, the actor is always the customer. 

Channel
Direction
ThreadType
ThreadStatus
Mail
Incoming/ Outgoing
ReplyThread/ ForwardThread
Success/ Draft/ Failed
Chat
Incoming
ChatTranscript
Success
Facebook
Incoming/Outgoing
Message/ DirectMessage
Success/Draft
Twitter
Incoming/Outgoing
Message/ DirectMessage
Success
HelpCenter
Incoming
ReplyThread
Success/Draft
Forum
Incoming/Outgoing
Post
Success
CustomChannel
Incoming/Outgoing

Success

Note: From and To details are returned only if they are available. 

Mail thread added as part of Blueprint transition

{
    "eventName": "ThreadAdded",
    "eventTime": "2019-12-17T14:11:57.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Kannan",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Channel",
            "propertyValue": "Mail",
            "propertyType": "Enum",
            "systemProperty": true
        },
        {
            "propertyName": "Direction",
            "propertyValue": "Outgoing",
            "propertyType": "Enum",
            "systemProperty": true
        },
        {
            "propertyName": "ThreadType",
            "propertyValue": "ReplyThread",
            "propertyType": "Enum",
            "systemProperty": true
        },
        {
            "propertyName": "SendStatus",
            "propertyValue": "Success",
            "propertyType": "Enum",
            "systemProperty": true
        },
        {
            "propertyName": "From",
            "propertyValue": "Zylker Primary<techsupport@zylker.zohodesk.com>",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "To",
            "propertyValue": [
                "sureshkumar@zoho.com"
            ],
            "propertyType": "TextList",
            "systemProperty": true
        },
        {
            "propertyName": "CC",
            "propertyValue": [
                "techsupport@zylker.zohodesk.com",
                "Raman<raman@gmail.com>"
            ],
            "propertyType": "TextList",
            "systemProperty": true
        }
    ],
    "actorInfo": [
        {
            "propertyName": "Blueprint",
            "propertyValue": {
                "id": "57440000000572001",
                "name": "Default path blueprint",
                "type": "Blueprint"
            },
            "propertyType": "Entity",
            "systemProperty": true
        },
        {
            "propertyName": "Transition",
            "propertyValue": {
                "id": "57440000000572011",
                "name": "To On hold",
                "type": "Transition"
            },
            "propertyType": "Entity",
            "systemProperty": true
        }
    ]
}

Feedback Thread

{
	"eventName": "ThreadAdded",
	"eventTime": "2019-12-18T11:39:56.000Z",
	"actor": null,
	"source": null,
	"eventInfo": [
		{
			"propertyName": "ThreadType",
			"propertyValue": "FeedbackThread",
			"propertyType": "Enum",
			"systemProperty": true
		},
		{
			"propertyName": "Rating",
			"propertyValue": "Good",
			"propertyType": "Text",
			"systemProperty": true
		},
		{
			"propertyName": "RatingDescription",
			"propertyValue": "Customer's rating comment goes here.",
			"propertyType": "Text",
			"systemProperty": true
		},
		{
			"propertyName": "RatedAgent",
			"propertyValue": {
				"id": "57440000000195001",
				"name": "Aadavan",
				"type": "Agent"
			},
			"propertyType": "Entity",
			"systemProperty": true
		}
	],
	"actorInfo": []
}
Note: The RatedAgent property provides information related to the agent who received the rating.

ThreadDeleted

Draft thread deleted

{
    "eventName": "ThreadDeleted",
    "eventTime": "2019-06-11T08:02:54.000Z",
    "actor": {
        "id": "57440000000168033",
        "name": "Kannan",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Channel",
            "propertyValue": "Mail",
            "propertyType": "Enum",
            "systemProperty": true
        },
        {
            "propertyName": "Direction",
            "propertyValue": "Outgoing",
            "propertyType": "Enum",
            "systemProperty": true
        },
        {
            "propertyName": "ThreadType",
            "propertyValue": "ReplyThread",
            "propertyType": "Enum",
            "systemProperty": true
        },
        {
            "propertyName": "SendStatus",
            "propertyValue": "Draft",
            "propertyType": "Enum",
            "systemProperty": true
        },
        {
            "propertyName": "From",
            "propertyValue": "\"Zylker Primary\"<techsupport@zylker.zohodesk.com>",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "To",
            "propertyValue": [
                "francis@gmail.com"
            ],
            "propertyType": "TextList",
            "systemProperty": true
        },
        {
            "propertyName": "CC",
            "propertyValue": [
                "techsupport@zylker.zohodesk.com"
], "propertyType": "TextList", "systemProperty": true } ], "actorInfo": [] }

Failed thread deleted

{
    "eventName": "ThreadDeleted",
    "eventTime": "2020-01-19T17:32:23.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Ravi",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Channel",
            "propertyValue": "Mail",
            "propertyType": "Enum",
            "systemProperty": true
        },
        {
            "propertyName": "Direction",
            "propertyValue": "Outgoing",
            "propertyType": "Enum",
            "systemProperty": true
        },
        {
            "propertyName": "SendStatus",
            "propertyValue": "Failed",
            "propertyType": "Enum",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

ThreadResent

{
    "eventName": "ThreadResent",
    "eventTime": "2020-05-17T12:16:13.000Z",
    "actor": {
        "id": "57440000000168033",
        "name": "Karthika",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Channel",
            "propertyValue": "Mail",
            "propertyType": "Enum",
            "systemProperty": true
        },
        {
            "propertyName": "Direction",
            "propertyValue": "Outgoing",
            "propertyType": "Enum",
            "systemProperty": true
        },
        {
            "propertyName": "ThreadType",
            "propertyValue": "ReplyThread",
            "propertyType": "Enum",
            "systemProperty": true
        },
        {
            "propertyName": "SendStatus",
            "propertyValue": "Success",
            "propertyType": "Enum",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

CommentAdded

Comment added by an agent

{
    "eventName": "CommentAdded",
    "eventTime": "2020-06-04T19:00:55.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Ragothaman",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Content",
            "propertyValue": "<div>Comment content.</div><div>agent mention: zsu[@user:58387307]zsu,
                           </div><div>team mention: zsu[@team:57440000000359015_Team B]zsu ,<br /></div> 
                           <div>Ticket mention: zsu[#257:57440000001206021:57440000001206021]zsu</div>",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "CommentType",
            "propertyValue": "Private",
            "propertyType": "Enum",
            "systemProperty": true
        },
        {
            "propertyName": "AtMentions",
            "propertyValue": [
                [
                    {
                        "propertyName": "Agent",
                        "propertyValue": {
                            "id": null,
"name": "DELETED-ENTITY", "type": "Agent-Deleted" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "ZUID", "propertyValue": "58387307", "propertyType": "Numeric", "systemProperty": true } ], [ { "propertyName": "Team", "propertyValue": { "id": "57440000000359015", "name": "DELETED-ENTITY", "type": "Team-Deleted" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "Department", "propertyValue": { "id": "57440000000006907", "name": "Zylker Primary", "type": "Department" }, "propertyType": "Entity", "systemProperty": true } ], [ { "propertyName": "Ticket", "propertyValue": { "id": "57440000001206021", "name": "257", "type": "Ticket" }, "propertyType": "Entity", "systemProperty": true }, { "propertyName": "Department", "propertyValue": { "id": "57440000000006907", "name": "Zylker Primary", "type": "Department" }, "propertyType": "Entity", "systemProperty": true } ] ], "propertyType": "PropertyGroupList", "systemProperty": true }, { "propertyName": "AttachmentNames", "propertyValue": [ "FileName1.txt", "FileName2.html", "FileName3.png" ], "propertyType": "TextList", "systemProperty": true } ], "actorInfo": [] }
Comment types: Private, Public

Comment added by an agent as part of a Blueprint transition

{
    "eventName": "CommentAdded",
    "eventTime": "2020-06-08T18:43:05.000Z",
    "actor": {
        "id": "4000000000059",
        "name": "Immanuel Francis",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Content",
            "propertyValue": "<div>New comment added when the escalated transition performed.</div>",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "CommentType",
            "propertyValue": "Private",
            "propertyType": "Enum",
            "systemProperty": true
        },
        {
            "propertyName": "AtMentions",
            "propertyValue": [],
            "propertyType": "PropertyGroupList",
            "systemProperty": true
        },
        {
            "propertyName": "AttachmentNames",
            "propertyValue": [],
            "propertyType": "TextList",
            "systemProperty": true
        }
    ],
    "actorInfo": [
        {
            "propertyName": "Blueprint",
            "propertyValue": {
                "id": "57440000000546035",
                "name": "Default path blueprint",
                "type": "Blueprint"
            },
            "propertyType": "Entity",
            "systemProperty": true
        },
        {
            "propertyName": "Transition",
            "propertyValue": {
                "id": "57440000000546045",
                "name": "To Escalated",
                "type": "Transition"
            },
            "propertyType": "Entity",
            "systemProperty": true
        }
    ]
}

CommentEdited

{
    "eventName": "CommentEdited",
    "eventTime": "2020-06-04T19:02:37.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Kannan",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Content",
            "propertyValue": {
                "previousValue": "<div>Comment content</div><div>agent mention: zsu[@user:58387307]zsu,</div>
                              <div>team mention:zsu[@team:57440000000359015_Team B]zsu,</div><div>ticket mention: 
                              zsu[#257:57440000001206021:57440000001206021]zsu</div>",
                "updatedValue": "<div>Edited content</div><div>zsu[@team:57440000000359001_Team A]zsu , 
                              zsu[@user:55761802]zsu,zsu[#222:57440000000853082:57440000000853082]zsu</div>",
                "type": "Text"
            },
            "propertyType": "ValueTransition",
            "systemProperty": true
        },
        {
            "propertyName": "CommentType",
            "propertyValue": "Private",
            "propertyType": "Enum",
            "systemProperty": true
        },
        {
            "propertyName": "AtMentions",
            "propertyValue": [
                [
                    {
                        "propertyName": "Agent",
                        "propertyValue": {
                            "id": "57440000000359029",
                            "name": "Ravi",
                            "type": "Agent"
                        },
                        "propertyType": "Entity",
                        "systemProperty": true
                    },
                    {
                        "propertyName": "ZUID",
                        "propertyValue": "58387307",
                        "propertyType": "Numeric",
                        "systemProperty": true
                    }
                ],
                [
                    {
                        "propertyName": "Agent",
                        "propertyValue": {
                            "id": "57440000000195001",
                            "name": "Ragothaman",
                            "type": "Agent"
                        },
                        "propertyType": "Entity",
                        "systemProperty": true
                    },
                    {
                        "propertyName": "ZUID",
                        "propertyValue": "55761802",
                        "propertyType": "Numeric",
                        "systemProperty": true
                    }
                ],
                [
                    {
                        "propertyName": "Team",
                        "propertyValue": {
                            "id": "57440000000359015",
                            "name": "Team B",
                            "type": "Team"
                        },
                        "propertyType": "Entity",
                        "systemProperty": true
                    },
                    {
                        "propertyName": "Department",
                        "propertyValue": {
                            "id": "57440000000006907",
                            "name": "Zylker Primary",
                            "type": "Department"
                        },
                        "propertyType": "Entity",
                        "systemProperty": true
                    }
                ],
                [
                    {
                        "propertyName": "Team",
                        "propertyValue": {
                            "id": "57440000000359001",
                            "name": "Team A",
                            "type": "Team"
                        },
                        "propertyType": "Entity",
                        "systemProperty": true
                    },
                    {
                        "propertyName": "Department",
                        "propertyValue": {
                            "id": "57440000000006907",
                            "name": "Zylker Primary",
                            "type": "Department"
                        },
                        "propertyType": "Entity",
                        "systemProperty": true
                    }
                ],
                [
                    {
                        "propertyName": "Ticket",
                        "propertyValue": {
                            "id": "57440000001206021",
                            "name": "257",
                            "type": "Ticket"
                        },
                        "propertyType": "Entity",
                        "systemProperty": true
                    },
                    {
                        "propertyName": "Department",
                        "propertyValue": {
                            "id": "57440000000006907",
                            "name": "Zyker Primary",
                            "type": "Department"
                        },
                        "propertyType": "Entity",
                        "systemProperty": true
                    }
                ],
                [
                    {
                        "propertyName": "Ticket",
                        "propertyValue": {
                            "id": "57440000000853082",
                            "name": "222",
                            "type": "Ticket"
                        },
                        "propertyType": "Entity",
                        "systemProperty": true
                    },
                    {
                        "propertyName": "Department",
                        "propertyValue": {
                            "id": "57440000000006907",
                            "name": "Zylker Primary",
                            "type": "Department"
                        },
                        "propertyType": "Entity",
                        "systemProperty": true
                    }
                ]
            ],
            "propertyType": "PropertyGroupList",
            "systemProperty": true
        },
        {
            "propertyName": "AttachmentNames",
            "propertyValue": [
                "FileName1.docx",
                "FileName2.pdf"
            ],
            "propertyType": "TextList",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

CommentDeleted

{
    "eventName": "CommentDeleted",
    "eventTime": "2020-06-04T19:02:58.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Aravindan",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Content",
            "propertyValue": "<div>Edited content</div><div>zsu[@team:57440000000359001_Team A]zsu , 
                           zsu[@user:55761802]zsu,zsu[#222:57440000000853082:57440000000853082]zsu</div>",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "CommentType",
            "propertyValue": "Private",
            "propertyType": "Enum",
            "systemProperty": true
        },
        {
            "propertyName": "AtMentions",
            "propertyValue": [
                [
                    {
                        "propertyName": "Agent",
                        "propertyValue": {
                            "id": "57440000000195001",
                            "name": "Aravindan",
                            "type": "Agent"
                        },
                        "propertyType": "Entity",
                        "systemProperty": true
                    },
                    {
                        "propertyName": "ZUID",
                        "propertyValue": "55761802",
                        "propertyType": "Numeric",
                        "systemProperty": true
                    }
                ],
                [
                    {
                        "propertyName": "Team",
                        "propertyValue": {
                            "id": "57440000000359001",
                            "name": "Team A",
                            "type": "Team"
                        },
                        "propertyType": "Entity",
                        "systemProperty": true
                    },
                    {
                        "propertyName": "Department",
                        "propertyValue": {
                            "id": "57440000000006907",
                            "name": "Zylker Primary",
                            "type": "Department"
                        },
                        "propertyType": "Entity",
                        "systemProperty": true
                    }
                ],
                [
                    {
                        "propertyName": "Ticket",
                        "propertyValue": {
                            "id": "57440000000853082",
                            "name": "222",
                            "type": "Ticket"
                        },
                        "propertyType": "Entity",
                        "systemProperty": true
                    },
                    {
                        "propertyName": "Department",
                        "propertyValue": {
                            "id": "57440000000006907",
                            "name": "Zylker Primary",
                            "type": "Department"
                        },
                        "propertyType": "Entity",
                        "systemProperty": true
                    }
                ]
            ],
            "propertyType": "PropertyGroupList",
            "systemProperty": true
        },
        {
            "propertyName": "AttachmentNames",
            "propertyValue": [
                "FileName1.xml"
            ],
            "propertyType": "TextList",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

ApprovalSent

Approval request sent by an agent

{
    "eventName": "ApprovalSent",
    "eventTime": "2020-05-05T09:55:58.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Chandran",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Subject",
            "propertyValue": "Approval subject here.",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Description",
            "propertyValue": "A brief description for why this was needed.",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Approvers",
            "propertyValue": [
                {
                    "id": "57440000000359029",
                    "name": "Ragothaman",
                    "type": "Agent"
                },
                {
                    "id": "57440000000168033",
                    "name": "Sugumar",
                    "type": "Agent"
                }
            ],
            "propertyType": "EntityList",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

Approval request sent by an agent as part of a Blueprint transition

{
    "eventName": "ApprovalSent",
    "eventTime": "2020-01-15T05:58:10.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Kannan",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Subject",
            "propertyValue": "Approval subject here.",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Description",
            "propertyValue": "A description for what to approve and why to approve.",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Approvers",
            "propertyValue": [
                {
                    "id": "57440000000359029",
                    "name": "Ragothaman",
                    "type": "Agent"
                },
                {
                    "id": "57440000000168033",
                    "name": "Sugumar",
                    "type": "Agent"
                },
                {
                    "id": "57440000000195001",
                    "name": "Francis",
                    "type": "Agent"
                }
            ],
            "propertyType": "EntityList",
            "systemProperty": true
        }
    ],
    "actorInfo": [
        {
            "propertyName": "Blueprint",
            "propertyValue": {
                "id": "57440000000664009",
                "name": "Default path blueprint",
                "type": "Blueprint"
            },
            "propertyType": "Entity",
            "systemProperty": true
        },
        {
            "propertyName": "Transition",
            "propertyValue": {
                "id": "57440000000664025",
                "name": "Gather Problem Details",
                "type": "Transition"
            },
            "propertyType": "Entity",
            "systemProperty": true
        }
    ]
}

ApprovalApproved

{
    "eventName": "ApprovalApproved",
    "eventTime": "2020-01-15T05:58:10.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Kannan",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Subject",
            "propertyValue": "Approval subject here.",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Description",
            "propertyValue": "Descritpion for the approval here.",
            "propertyType": "Text",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

ApprovalRejected

{
    "eventName": "ApprovalRejected",
    "eventTime": "2020-01-14T09:43:17.000Z",
    "actor": {
        "id": "57440000000359029",
        "name": "Ravi",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Subject",
            "propertyValue": "Approval subject here.",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Approval description here.",
            "propertyValue": "Hello",
            "propertyType": "Text",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

FollowersAdded

{
    "eventName": "FollowersAdded",
    "eventTime": "2020-01-14T09:43:38.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Ragavan",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Followers",
            "propertyValue": [
                {
                    "id": "57440000000359029",
                    "name": "Aravindan",
                    "type": "Agent"
                }
            ],
            "propertyType": "EntityList",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

FollowersRemoved

{
    "eventName": "FollowersRemoved",
    "eventTime": "2020-01-14T09:43:41.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Meena",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Followers",
            "propertyValue": [
                {
                    "id": "57440000000359029",
                    "name": "Gunasekaran",
                    "type": "Agent"
                }
            ],
            "propertyType": "EntityList",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

TagsAdded

{
    "eventName": "TagsAdded",
    "eventTime": "2020-01-14T09:43:58.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Meena",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Tags",
            "propertyValue": [
                "tag1",
                "tag2",
                "tag3"
            ],
            "propertyType": "TextList",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

TagsRemoved

{
    "eventName": "TagsRemoved",
    "eventTime": "2020-01-14T09:44:03.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Kannan",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Tags",
            "propertyValue": [
                "tag1",
                "tag2",
                "tag3"
            ],
            "propertyType": "TextList",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

AttachmentAdded

Attachment added by an agent

{
    "eventName": "AttachmentAdded",
    "eventTime": "2019-06-20T07:12:23.000Z",
    "actor": {
        "id": "57440000000168033",
        "name": "Ragothaman",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "AttachmentInfo",
            "propertyValue": [
                [
                    {
                        "propertyName": "AttachmentName",
                        "propertyValue": "Arrinera-logo-640x486.jpg",
                        "propertyType": "Text",
                        "systemProperty": true
                    },
                    {
                        "propertyName": "AttachmentType",
                        "propertyValue": "Private",
                        "propertyType": "Enum",
                        "systemProperty": true
                    }
                ]
            ],
            "propertyType": "PropertyGroupList",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

Attachment types supported: Private, Public

Attachment added by an agent as part of a Blueprint transition

{
    "eventName": "AttachmentAdded",
    "eventTime": "2020-01-15T05:58:11.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Aadhavan",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "AttachmentInfo",
            "propertyValue": [
                [
                    {
                        "propertyName": "AttachmentName",
                        "propertyValue": "zenit_retro_camera_photos_map_107245_1920x1080.jpg",
                        "propertyType": "Text",
                        "systemProperty": true
                    },
                    {
                        "propertyName": "AttachmentType",
                        "propertyValue": "Private",
                        "propertyType": "Enum",
                        "systemProperty": true
                    }
                ]
            ],
            "propertyType": "PropertyGroupList",
            "systemProperty": true
        }
    ],
    "actorInfo": [
        {
            "propertyName": "Blueprint",
            "propertyValue": {
                "id": "57440000000664009",
                "name": "Default path blueprint",
                "type": "Blueprint"
            },
            "propertyType": "Entity",
            "systemProperty": true
        },
        {
            "propertyName": "Transition",
            "propertyValue": {
                "id": "57440000000664025",
                "name": "Gather Problem Details",
                "type": "Transition"
            },
            "propertyType": "Entity",
            "systemProperty": true
        }
    ]
}

AttachmentUpdated

{
    "eventName": "AttachmentUpdated",
    "eventTime": "2020-05-05T09:54:44.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Kannan",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "AttachmentInfo",
            "propertyValue": [
                [
                    {
                        "propertyName": "AttachmentName",
                        "propertyValue": "2020-Kawasaki-Ninja-ZX-25R-1.jpg",
                        "propertyType": "Text",
                        "systemProperty": true
                    },
                    {
                        "propertyName": "AttachmentType",
                        "propertyValue": "Public",
                        "propertyType": "Enum",
                        "systemProperty": true
                    }
                ]
            ],
            "propertyType": "PropertyGroupList",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

AttachmentDeleted

{
    "eventName": "AttachmentDeleted",
    "eventTime": "2020-05-13T11:52:23.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Aravindan",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "AttachmentInfo",
            "propertyValue": [
                [
                    {
                        "propertyName": "AttachmentName",
                        "propertyValue": "samsung_philips_headphones_phone_window_sill_cup_105350_1920x1080.jpg",
                        "propertyType": "Text",
                        "systemProperty": true
                    },
                    {
                        "propertyName": "AttachmentType",
                        "propertyValue": "Public",
                        "propertyType": "Enum",
                        "systemProperty": true
                    }
                ],
                [
                    {
                        "propertyName": "AttachmentName",
                        "propertyValue": "zenit_retro_camera_photos_map_107245_1920x1080.jpg",
                        "propertyType": "Text",
                        "systemProperty": true
                    },
                    {
                        "propertyName": "AttachmentType",
                        "propertyValue": "Private",
                        "propertyType": "Enum",
                        "systemProperty": true
                    }
                ]
            ],
            "propertyType": "PropertyGroupList",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

AttachmentRestored

{
    "eventName": "AttachmentRestored",
    "eventTime": "2020-05-13T13:54:23.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Kannan",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "AttachmentInfo",
            "propertyValue": [
                [
                    {
                        "propertyName": "AttachmentName",
                        "propertyValue": "samsung_philips_headphones_phone_window_sill_cup_105350_1920x1080.jpg",
                        "propertyType": "Text",
                        "systemProperty": true
                    },
                    {
                        "propertyName": "AttachmentType",
                        "propertyValue": "Public",
                        "propertyType": "Enum",
                        "systemProperty": true
                    }
                ],
                [
                    {
                        "propertyName": "AttachmentName",
                        "propertyValue": "zenit_retro_camera_photos_map_107245_1920x1080.jpg",
                        "propertyType": "Text",
                        "systemProperty": true
                    },
                    {
                        "propertyName": "AttachmentType",
                        "propertyValue": "Private",
                        "propertyType": "Enum",
                        "systemProperty": true
                    }
                ]
            ],
            "propertyType": "PropertyGroupList",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

AttachmentDeletedRB

{
    "eventName": "AttachmentDeletedRB",
    "eventTime": "2020-01-14T10:00:24.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Ravi",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "AttachmentInfo",
            "propertyValue": [
                [
                    {
                        "propertyName": "AttachmentName",
                        "propertyValue": "red_pine_trees_4k-1920x1080.jpg",
                        "propertyType": "Text",
                        "systemProperty": true
                    },
                    {
                        "propertyName": "AttachmentType",
                        "propertyValue": "Public",
                        "propertyType": "Enum",
                        "systemProperty": true
                    }
                ]
            ],
            "propertyType": "PropertyGroupList",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

TimeEntryAdded

{
    "eventName": "TimeEntryAdded",
    "eventTime": "2019-12-17T10:44:28.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Karthick",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "ExecutionTime",
            "propertyValue": "2019-12-17T10:44:24.933Z",
            "propertyType": "DateTime",
            "systemProperty": true
        },
        {
            "propertyName": "Description",
            "propertyValue": "performed    blueprint    transition",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Duration",
            "propertyValue": "726",
            "propertyType": "Duration",
            "systemProperty": true
        },
        {
            "propertyName": "Cost",
            "propertyValue": "27.14",
            "propertyType": "Numeric",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

TimeEntryUpdated

{
    "eventName": "TimeEntryUpdated",
    "eventTime": "2020-01-14T09:42:03.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Meena",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "ExecutionTime",
            "propertyValue": "2020-01-14T09:40:57.000Z",
            "propertyType": "DateTime",
            "systemProperty": true
        },
        {
            "propertyName": "Description",
            "propertyValue": "Description of the time entry.",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Duration",
            "propertyValue": "49",
            "propertyType": "Duration",
            "systemProperty": true
        },
        {
            "propertyName": "RequestChargeType",
            "propertyValue": "Service and Maintenance",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Cost",
            "propertyValue": "24.23",
            "propertyType": "Numeric",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

TimeEntryDeleted

{
    "eventName": "TimeEntryDeleted",
    "eventTime": "2020-01-14T09:42:15.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Ragavan",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "ExecutionTime",
            "propertyValue": "2020-01-14T09:40:57.000Z",
            "propertyType": "DateTime",
            "systemProperty": true
        },
        {
            "propertyName": "Description",
            "propertyValue": "Description of the time entry.",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Duration",
            "propertyValue": "49",
            "propertyType": "Duration",
            "systemProperty": true
        },
        {
            "propertyName": "RequestChargeType",
            "propertyValue": "Service and Maintenance",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Cost",
            "propertyValue": "24.23",
            "propertyType": "Numeric",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

TimeEntryRestored

{
    "eventName": "TimeEntryRestored",
    "eventTime": "2020-01-14T09:56:12.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Gunasekaran",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "ExecutionTime",
            "propertyValue": "2020-01-14T09:40:57.000Z",
            "propertyType": "DateTime",
            "systemProperty": true
        },
        {
            "propertyName": "Duration",
            "propertyValue": "49",
            "propertyType": "Duration",
            "systemProperty": true
        },
        {
            "propertyName": "RequestChargeType",
            "propertyValue": "Service and Maintenance",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Cost",
            "propertyValue": "24.23",
            "propertyType": "Numeric",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

SecondaryContactsAdded

{
    "eventName": "SecondaryContactsAdded",
    "eventTime": "2020-05-20T11:54:11.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Ragothaman",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "AssociatedContacts",
            "propertyValue": [
                {
                    "id": "57440000000171044",
                    "name": "Ragavi",
                    "type": "Contact"
                },
                {
                    "id": "57440000000320059",
                    "name": "Surya",
                    "type": "Contact"
                }
            ],
            "propertyType": "EntityList",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

SecondaryContactsUpdated

{
    "eventName": "SecondaryContactsUpdated",
    "eventTime": "2020-05-20T11:55:12.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Ravi",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "AssociatedContacts",
            "propertyValue": [
                {
                    "id": "57440000000171044",
                    "name": "Sundar",
                    "type": "Contact"
                },
                {
                    "id": "57440000000299001",
                    "name": "Dinesh",
                    "type": "Contact"
                }
            ],
            "propertyType": "EntityList",
            "systemProperty": true
        },
        {
            "propertyName": "DissociatedContacts",
            "propertyValue": [
                {
                    "id": "57440000000197078",
                    "name": "Daniel",
                    "type": "Contact"
                },
                {
                    "id": "57440000000320059",
                    "name": "Rajan",
                    "type": "Contact"
                }
            ],
            "propertyType": "EntityList",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

OvershotDueTime

{
    "eventName": "OvershotDueTime",
    "eventTime": "2020-05-13T11:54:52.000Z",
    "actor": null,
    "source": null,
    "eventInfo": [
        {
            "propertyName": "OvershotType",
            "propertyValue": "Resolution",
            "propertyType": "Enum",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

BlueprintApplied

{
    "eventName": "BlueprintApplied",
    "eventTime": "2019-12-17T10:44:19.000Z",
    "actor": {
        "id": null,
        "name": "Desk System",
        "type": "System"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Blueprint",
            "propertyValue": {
                "id": "57440000000552150",
                "name": "Default Path Blueprint",
                "type": "Blueprint"
            },
            "propertyType": "Entity",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

BlueprintRevoked

Blueprint revoked by an agent

{
    "eventName": "BlueprintRevoked",
    "eventTime": "2020-01-16T10:56:16.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Ragavan",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Blueprint",
            "propertyValue": {
                "id": "57440000000664009",
                "name": "Sample blueprint name",
                "type": "Blueprint"
            },
            "propertyType": "Entity",
            "systemProperty": true
        },
        {
            "propertyName": "FromState",
            "propertyValue": "Escalated",
            "propertyType": "Text",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

Blueprint revoked by an agent from setup

{
    "eventName": "BlueprintRevoked",
    "eventTime": "2020-06-04T10:41:21.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Aravindan",
        "type": "Agent"
    },
    "source": "Setting",
    "eventInfo": [
        {
            "propertyName": "Blueprint",
            "propertyValue": {
                "id": "57440000000546035",
                "name": "Face book reply BP",
                "type": "Blueprint"
            },
            "propertyType": "Entity",
            "systemProperty": true
        },
        {
            "propertyName": "FromState",
            "propertyValue": "Open",
            "propertyType": "Text",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

Blueprint revoked due to incoming thread

{
    "eventName": "BlueprintRevoked",
    "eventTime": "2020-05-05T09:51:37.000Z",
    "actor": null,
    "source": "IncomingResponse",
    "eventInfo": [
        {
            "propertyName": "Blueprint",
            "propertyValue": {
                "id": "57440000000572001",
                "name": "Default path blueprint",
                "type": "Blueprint"
            },
            "propertyType": "Entity",
            "systemProperty": true
        },
        {
            "propertyName": "FromState",
            "propertyValue": "Escalated",
            "propertyType": "Text",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

Blueprint revoked on receiving customer rating

{
    "eventName": "BlueprintRevoked",
    "eventTime": "2019-12-18T05:12:14.000Z",
    "actor": null,
    "source": "CustomerRating",
    "eventInfo": [
        {
            "propertyName": "Blueprint",
            "propertyValue": {
                "id": "57440000000572001",
                "name": "Default path blueprint",
                "type": "Blueprint"
            },
            "propertyType": "Entity",
            "systemProperty": true
        },
        {
            "propertyName": "FromState",
            "propertyValue": "Closed",
            "propertyType": "Text",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

Blueprint revoked by a workflow rule

{
    "eventName": "BlueprintRevoked",
    "eventTime": "2019-12-17T10:50:13.000Z",
    "actor": {
        "id": null,
        "name": "Secondary flow",
        "type": "Workflow"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Blueprint",
            "propertyValue": {
                "id": "57440000000552150",
                "name": "Default path blueprint",
                "type": "Blueprint"
            },
            "propertyType": "Entity",
            "systemProperty": true
        },
        {
            "propertyName": "FromState",
            "propertyValue": "Escalated",
            "propertyType": "Text",
            "systemProperty": true
        }
    ],
    "actorInfo": [
        {
            "propertyName": "FieldUpdateName",
            "propertyValue": "Sample field update name",
            "propertyType": "Text",
            "systemProperty": true
        }
    ]
}

Blueprint revoked by a macro

{
    "eventName": "BlueprintRevoked",
    "eventTime": "2020-01-16T14:16:56.000Z",
    "actor": {
        "id": null,
        "name": "Sample macro name",
        "type": "Macro"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Blueprint",
            "propertyValue": {
                "id": "57440000000674001",
                "name": "Fault case blueprint",
                "type": "Blueprint"
            },
            "propertyType": "Entity",
            "systemProperty": true
        },
        {
            "propertyName": "FromState",
            "propertyValue": "Details Gathered",
            "propertyType": "Text",
            "systemProperty": true
        }
    ],
    "actorInfo": [
        {
            "propertyName": "FieldUpdateName",
            "propertyValue": "Open Again",
            "propertyType": "Text",
            "systemProperty": true
        }
    ]
}

Blueprint revoked by a time-based rule

{
    "eventName": "BlueprintRevoked",
    "eventTime": "2019-12-16T06:39:22.000Z",
    "actor": {
        "id": null,
        "name": "Sample supervise name",
        "type": "Supervise"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Blueprint",
            "propertyValue": {
                "id": "57440000000552150",
                "name": "Fault case blueprint",
                "type": "Blueprint"
            },
            "propertyType": "Entity",
            "systemProperty": true
        },
        {
            "propertyName": "FromState",
            "propertyValue": "Escalated",
            "propertyType": "Text",
            "systemProperty": true
        }
    ],
    "actorInfo": [
        {
            "propertyName": "FieldUpdateName",
            "propertyValue": "Update status to Custom status",
            "propertyType": "Text",
            "systemProperty": true
        }
    ]
}

Blueprint revoked due to license downgrade

{
    "eventName": "BlueprintRevoked",
    "eventTime": "2020-06-08T18:10:35.000Z",
    "actor": {
        "id": null,
        "name": "Desk System",
        "type": "System"
    },
    "source": "LicenseDowngrade",
    "eventInfo": [
        {
            "propertyName": "Blueprint",
            "propertyValue": {
                "id": "292562000001761001",
                "name": "test",
                "type": "Blueprint"
            },
            "propertyType": "Entity",
            "systemProperty": true
        },
        {
            "propertyName": "FromState",
            "propertyValue": "Open",
            "propertyType": "Text",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

BlueprintTransitionPerformed

{
    "eventName": "BlueprintTransitionPerformed",
    "eventTime": "2019-12-17T10:44:28.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Ragothaman",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Blueprint",
            "propertyValue": {
                "id": "57440000000552150",
                "name": "Default Path Blueprint",
                "type": "Blueprint"
            },
            "propertyType": "Entity",
            "systemProperty": true
        },
        {
            "propertyName": "Transition",
            "propertyValue": {
                "id": "57440000000552166",
                "name": "To Escalated",
                "type": "Transition"
            },
            "propertyType": "Entity",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

BlueprintStateMoved

Blueprint state moved on receiving customer rating

{
    "eventName": "BlueprintStateMoved",
    "eventTime": "2019-12-18T11:39:57.000Z",
    "actor": null,
    "source": "CustomerRating",
    "eventInfo": [
        {
            "propertyName": "FromState",
            "propertyValue": "Closed",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "ToState",
            "propertyValue": "Open",
            "propertyType": "Text",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

Blueprint state moved due to incoming thread

{
    "eventName": "BlueprintStateMoved",
    "eventTime": "2019-12-18T11:06:18.000Z",
    "actor": null,
    "source": "IncomingResponse",
    "eventInfo": [
        {
            "propertyName": "FromState",
            "propertyValue": "Escalated",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "ToState",
            "propertyValue": "Open",
            "propertyType": "Text",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

Blueprint state moved by a workflow rule

{
    "eventName": "BlueprintStateMoved",
    "eventTime": "2020-01-17T05:38:27.000Z",
    "actor": {
        "id": null,
        "name": "Sample workflow name",
        "type": "Workflow"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "FromState",
            "propertyValue": "Details Gathered",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "ToState",
            "propertyValue": "Open",
            "propertyType": "Text",
            "systemProperty": true
        }
    ],
    "actorInfo": [
        {
            "propertyName": "FieldUpdateName",
            "propertyValue": "Open Again",
            "propertyType": "Text",
            "systemProperty": true
        }
    ]
}

Blueprint state moved by a macro

{
    "eventName": "BlueprintStateMoved",
    "eventTime": "2020-01-17T05:37:06.000Z",
    "actor": {
        "id": null,
        "name": "Sample Macro Name",
        "type": "Macro"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "FromState",
            "propertyValue": "Details Gathered",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "ToState",
            "propertyValue": "Open",
            "propertyType": "Text",
            "systemProperty": true
        }
    ],
    "actorInfo": [
        {
            "propertyName": "FieldUpdateName",
            "propertyValue": "Open Again",
            "propertyType": "Text",
            "systemProperty": true
        }
    ]
}

Blueprint state moved by a time-based rule

{
    "eventName": "BlueprintStateMoved",
    "eventTime": "2020-01-17T05:45:12.000Z",
    "actor": {
        "id": null,
        "name": "Supervise to Revoke BP",
        "type": "Supervise"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "FromState",
            "propertyValue": "Details Gathered",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "ToState",
            "propertyValue": "Open",
            "propertyType": "Text",
            "systemProperty": true
        }
    ],
    "actorInfo": [
        {
            "propertyName": "FieldUpdateName",
            "propertyValue": "Open Again",
            "propertyType": "Text",
            "systemProperty": true
        }
    ]
}

CustomFunctionExecuted

Custom function executed as part of a workflow rule

{
    "eventName": "CustomFunctionExecuted",
    "eventTime": "2019-09-18T05:33:26.000Z",
    "actor": {
        "id": null,
        "name": "Reopen ticket if task not completed",
        "type": "Workflow"
    },
    "source": null,
    "eventInfo": [],
    "actorInfo": [
        {
            "propertyName": "CustomFunctionName",
            "propertyValue": "Reopen Tickets for Open Tasks",
            "propertyType": "Text",
            "systemProperty": true
        }
    ]
}

Custom function executed as part of a Blueprint transition

{
    "eventName": "CustomFunctionExecuted",
    "eventTime": "2019-12-18T06:12:40.000Z",
    "actor": {
        "id": "57440000000572001",
        "name": "Fault case blueprint",
        "type": "Blueprint"
    },
    "source": null,
    "eventInfo": [],
    "actorInfo": [
        {
            "propertyName": "CustomFunctionName",
            "propertyValue": "Reopen Tickets for Open Tasks",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Transition",
            "propertyValue": {
                "id": "57440000000572011",
                "name": "To On hold",
                "type": "Transition"
            },
            "propertyType": "Entity",
            "systemProperty": true
        }
    ]
}

NotificationSent

Alert sent as part of a workflow rule

{
    "eventName": "NotificationSent",
    "eventTime": "2019-12-17T10:50:13.000Z",
    "actor": {
        "id": null,
        "name": "Default workflow",
        "type": "Workflow"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Recipients",
            "propertyValue": [
                "rajendran@zylker.com",
                "aravindan@zylker.com"
            ],
            "propertyType": "TextList",
            "systemProperty": true
        }
    ],
    "actorInfo": [
        {
            "propertyName": "AlertName",
            "propertyValue": "Alert Case Owner and Manager about workflow changes",
            "propertyType": "Text",
            "systemProperty": true
        }
    ]
}

Alert sent as part of a time-based rule

{
    "eventName": "NotificationSent",
    "eventTime": "2019-12-17T10:32:58.000Z",
    "actor": {
        "id": null,
        "name": "Supervise name",
        "type": "Supervise"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Recipients",
            "propertyValue": [
                "\"Karthick\" <karthick@zohocorp.com>",
                " \"Aravind\" <aravind@localzohomail.com>",
                " Dani <dani@gmail.com>"
            ],
            "propertyType": "TextList",
            "systemProperty": true
        }
    ],
    "actorInfo": [
        {
            "propertyName": "AlertName",
            "propertyValue": "Sample alert name",
            "propertyType": "Text",
            "systemProperty": true
        }
    ]
}

Alert sent as part of a macro

{
    "eventName": "NotificationSent",
    "eventTime": "2020-01-14T11:02:21.000Z",
    "actor": {
        "id": null,
        "name": "Sample macro rule",
        "type": "Macro"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Recipients",
            "propertyValue": [
                "\"Ravi\" <ravi@gmail.com>",
                " Meena <meena@gmail.com>"
            ],
            "propertyType": "TextList",
            "systemProperty": true
        }
    ],
    "actorInfo": [
        {
            "propertyName": "AlertName",
            "propertyValue": "Alert For Macro",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "MacroTriggerer",
            "propertyValue": {
                "id": "57440000000195001",
                "name": "Ragothaman",
                "type": "Agent"
            },
            "propertyType": "Entity",
            "systemProperty": true
        }
    ]
}

Alert sent as part of a Blueprint transition

{
    "eventName": "NotificationSent",
    "eventTime": "2019-12-18T06:12:38.000Z",
    "actor": {
        "id": "57440000000572001",
        "name": "With no Open State",
        "type": "Blueprint"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Recipients",
            "propertyValue": [
                "\"Ragavan\" <ragavan@gamail.com>",
                "\"Kannan\" <kannan@gmail.com>"
            ],
            "propertyType": "TextList",
            "systemProperty": true
        }
    ],
    "actorInfo": [
        {
            "propertyName": "AlertName",
            "propertyValue": "Blueprint alert name",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Transition",
            "propertyValue": {
                "id": "57440000000572011",
                "name": "To On hold",
                "type": "Transition"
            },
            "propertyType": "Entity",
            "systemProperty": true
        }
    ]
}

Notification sent by a notification rule

{
    "eventName": "NotificationSent",
    "eventTime": "2020-05-13T11:39:41.000Z",
    "actor": {
        "id": null,
        "name": "Notify agent when a ticket is assigned",
        "type": "NotificationRule"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "NotificationType",
            "propertyValue": "EmailNotification",
            "propertyType": "Enum",
            "systemProperty": true
        },
        {
            "propertyName": "Recipients",
            "propertyValue": "kannan@zoho.com",
            "propertyType": "Text",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

Contact notified about resolution

{
    "eventName": "NotificationSent",
    "eventTime": "2019-12-17T14:11:56.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Sugumar",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "NotificationName",
            "propertyValue": "Resolution Contact Notification",
            "propertyType": "Text",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

CallAdded

{
    "eventName": "CallAdded",
    "eventTime": "2020-01-14T09:53:45.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Kannan",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Subject",
            "propertyValue": "Call subject here",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Status",
            "propertyValue": "Scheduled",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Priority",
            "propertyValue": "Highest",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Category",
            "propertyValue": "Call",
            "propertyType": "Text",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

CallUpdated

{
    "eventName": "CallUpdated",
    "eventTime": "2020-01-14T09:54:55.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Kannan",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Subject",
            "propertyValue": "Call subject goes here.",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Status",
            "propertyValue": "In Progress",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Priority",
            "propertyValue": "Normal",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Category",
            "propertyValue": "Call",
            "propertyType": "Text",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

CallDeleted

{
    "eventName": "CallDeleted",
    "eventTime": "2019-09-16T07:20:44.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Kannan",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Subject",
            "propertyValue": "Discussion about product delivery",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Status",
            "propertyValue": "Scheduled",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Priority",
            "propertyValue": "High",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Start Date",
            "propertyValue": "2019-09-18T06:30:00.000Z",
            "propertyType": "DateTime",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

CallRestored

{
    "eventName": "CallRestored",
    "eventTime": "2019-09-18T14:38:54.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Francis",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Subject",
            "propertyValue": "Discussion about product delivery",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Status",
            "propertyValue": "Scheduled",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Priority",
            "propertyValue": "High",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Start Date",
            "propertyValue": "2019-09-18T06:30:00.000Z",
            "propertyType": "DateTime",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

CallCommentAdded

{
    "eventName": "CallCommentAdded",
    "eventTime": "2020-06-04T19:35:40.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Aravindan",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Call Subject",
            "propertyValue": "Call Subject",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Content",
            "propertyValue": "<div>Comment content zsu[@team:57440000000359001_Team A]zsu&nbsp;</div>",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "CommentType",
            "propertyValue": "Private",
            "propertyType": "Enum",
            "systemProperty": true
        },
        {
            "propertyName": "AtMentions",
            "propertyValue": [
                [
                    {
                        "propertyName": "Team",
                        "propertyValue": {
                            "id": "57440000000359001",
                            "name": "Team A",
                            "type": "Team"
                        },
                        "propertyType": "Entity",
                        "systemProperty": true
                    },
                    {
                        "propertyName": "Department",
                        "propertyValue": {
                            "id": "57440000000006907",
                            "name": "Zylker Primary",
                            "type": "Department"
                        },
                        "propertyType": "Entity",
                        "systemProperty": true
                    }
                ]
            ],
            "propertyType": "PropertyGroupList",
            "systemProperty": true
        },
        {
            "propertyName": "AttachmentNames",
            "propertyValue": [
                "FileName1.html"
            ],
            "propertyType": "TextList",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

CallCommentEdited

{
    "eventName": "CallCommentEdited",
    "eventTime": "2020-05-12T06:03:07.000Z",
    "actor": {
        "id": "3263000002195001",
        "name": "Vimal",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Call Subject",
            "propertyValue": "Call subject goes here.",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Content",
            "propertyValue": {
                "previousValue": "A new activity zsu[#activity:3263000006251454:3263000006251454]zsu 
                              has beed created.",
                "updatedValue": "A new activity zsu[#activity:3263000006251454:3263000006251454}zsu
                               has been created by Vimal.",
                "type": "Text"
            },
            "propertyType": "ValueTransition",
            "systemProperty": true
        },
        {
            "propertyName": "CommentType",
            "propertyValue": "Private",
            "propertyType": "Enum",
            "systemProperty": true
        },
        {
            "propertyName": "AtMentions",
            "propertyValue": [
                [
                    {
                        "propertyName": "Call",
                        "propertyValue": {
                            "id": "3263000006251454",
                            "name": "Outbound Unanswered Call",
                            "type": "Call"
                        },
                        "propertyType": "Entity",
                        "systemProperty": true
                    },
                    {
                        "propertyName": "Department",
                        "propertyValue": {
                            "id": "3263000003283042",
                            "name": "Black Widow",
                            "type": "Department"
                        },
                        "propertyType": "Entity",
                        "systemProperty": true
                    }
                ]
            ],
            "propertyType": "PropertyGroupList",
            "systemProperty": true
        },
        {
            "propertyName": "AttachmentNames",
            "propertyValue": [],
            "propertyType": "TextList",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

CallCommentDeleted

{
    "eventName": "CallCommentDeleted",
    "eventTime": "2020-06-04T19:36:44.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Kannan",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Call Subject",
            "propertyValue": "Call Subject",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Content",
            "propertyValue": "<div>Comment content with different mentions.
                          zsu[@user:58387307]zsu&nbsp;<br /></div>",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "CommentType",
            "propertyValue": "Private",
            "propertyType": "Enum",
            "systemProperty": true
        },
        {
            "propertyName": "AtMentions",
            "propertyValue": [
                [
                    {
                        "propertyName": "Agent",
                        "propertyValue": {
                            "id": "57440000000359029",
                            "name": "Sugumar",
                            "type": "Agent"
                        },
                        "propertyType": "Entity",
                        "systemProperty": true
                    },
                    {
                        "propertyName": "ZUID",
                        "propertyValue": "58387307",
                        "propertyType": "Numeric",
                        "systemProperty": true
                    }
                ]
            ],
            "propertyType": "PropertyGroupList",
            "systemProperty": true
        },
        {
            "propertyName": "AttachmentNames",
            "propertyValue": [],
            "propertyType": "TextList",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

CallTimeEntryAdded

{
    "eventName": "CallTimeEntryAdded",
    "eventTime": "2020-05-19T12:39:26.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Sugumar",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "ExecutionTime",
            "propertyValue": "2020-05-19T12:38:55.262Z",
            "propertyType": "DateTime",
            "systemProperty": true
        },
        {
            "propertyName": "Description",
            "propertyValue": "Call description",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Duration",
            "propertyValue": "3722",
            "propertyType": "Duration",
            "systemProperty": true
        },
        {
            "propertyName": "RequestChargeType",
            "propertyValue": "Customer Service",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Cost",
            "propertyValue": "70.9",
            "propertyType": "Numeric",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

CallTimeEntryUpdated

{
    "eventName": "CallTimeEntryUpdated",
    "eventTime": "2020-05-19T12:39:45.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Kannan",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "ExecutionTime",
            "propertyValue": "2020-05-19T12:38:55.000Z",
            "propertyType": "DateTime",
            "systemProperty": true
        },
        {
            "propertyName": "Description",
            "propertyValue": "Added a call to add a time entry.",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Duration",
            "propertyValue": "3722",
            "propertyType": "Duration",
            "systemProperty": true
        },
        {
            "propertyName": "RequestChargeType",
            "propertyValue": "Product Consultation",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Cost",
            "propertyValue": "70.9",
            "propertyType": "Numeric",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

CallTimeEntryDeleted

{
    "eventName": "CallTimeEntryDeleted",
    "eventTime": "2020-05-19T12:39:53.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Ragothaman",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "ExecutionTime",
            "propertyValue": "2020-05-19T12:38:55.000Z",
            "propertyType": "DateTime",
            "systemProperty": true
        },
        {
            "propertyName": "Duration",
            "propertyValue": "3722",
            "propertyType": "Duration",
            "systemProperty": true
        },
        {
            "propertyName": "RequestChargeType",
            "propertyValue": "Product Consultation",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Cost",
            "propertyValue": "70.9",
            "propertyType": "Numeric",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

CallTimeEntryRestored

{
    "eventName": "CallTimeEntryRestored",
    "eventTime": "2020-05-19T12:43:06.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Kannan",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "ExecutionTime",
            "propertyValue": "2020-05-19T12:38:55.000Z",
            "propertyType": "DateTime",
            "systemProperty": true
        },
        {
            "propertyName": "Duration",
            "propertyValue": "3722",
            "propertyType": "Duration",
            "systemProperty": true
        },
        {
            "propertyName": "RequestChargeType",
            "propertyValue": "Product Consultation",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Cost",
            "propertyValue": "70.9",
            "propertyType": "Numeric",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

EventAdded

{
    "eventName": "EventAdded",
    "eventTime": "2019-06-20T07:17:07.000Z",
    "actor": {
        "id": "57440000000168033",
        "name": "Kannan",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Subject",
            "propertyValue": "Event subject goes here.",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Status",
            "propertyValue": "In Progress",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Priority",
            "propertyValue": "High",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Category",
            "propertyValue": "Demo",
            "propertyType": "Text",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

EventUpdated

{
    "eventName": "EventUpdated",
    "eventTime": "2019-09-17T11:01:39.000Z",
    "actor": {
        "id": "57440000000359029",
        "name": "Someone New",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Subject",
            "propertyValue": "Event subject.",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Status",
            "propertyValue": "Canceled",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Priority",
            "propertyValue": "High",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Category",
            "propertyValue": "Demo",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Start Date",
            "propertyValue": "2019-06-21T06:30:00.000Z",
            "propertyType": "DateTime",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

EventDeleted

{
    "eventName": "EventDeleted",
    "eventTime": "2019-09-16T07:20:44.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Aadhavan",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Subject",
            "propertyValue": "Events subject.",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Status",
            "propertyValue": "In Progress",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Priority",
            "propertyValue": "High",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Category",
            "propertyValue": "Demo",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Start Date",
            "propertyValue": "2019-09-25T06:30:00.000Z",
            "propertyType": "DateTime",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

EventRestored

{
    "eventName": "EventRestored",
    "eventTime": "2019-09-18T14:38:54.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Ragothaman",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Subject",
            "propertyValue": "Demo about product",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Status",
            "propertyValue": "In Progress",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Priority",
            "propertyValue": "High",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Category",
            "propertyValue": "Demo",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Start Date",
            "propertyValue": "2019-09-25T06:30:00.000Z",
            "propertyType": "DateTime",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

EventCommentAdded

{
    "eventName": "EventCommentAdded",
    "eventTime": "2020-06-04T19:41:26.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Kannan",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Event Subject",
            "propertyValue": "Event Subject.",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Content",
            "propertyValue": "<div>Comment content with no mention</div>",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "CommentType",
            "propertyValue": "Private",
            "propertyType": "Enum",
            "systemProperty": true
        },
        {
            "propertyName": "AtMentions",
            "propertyValue": [],
            "propertyType": "PropertyGroupList",
            "systemProperty": true
        },
        {
            "propertyName": "AttachmentNames",
            "propertyValue": [
                "FileName1.txt",
                "FileName2.jpg"
            ],
            "propertyType": "TextList",
            "systemPropery": true
        }
    ],
    "actorInfo": []
}

EventCommentEdited

{
    "eventName": "EventCommentEdited",
    "eventTime": "2020-06-04T19:41:48.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Kannan",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Event Subject",
            "propertyValue": "Event Subject.",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Content",
            "propertyValue": {
                "previousValue": "<div>Comment content with no mention</div>",
                "updatedValue": "<div>Comment editied content whti a at mention 
                              zsu[@team:57440000000359001_Team A]zsu&nbsp;</div>",
                "type": "Text"
            },
            "propertyType": "ValueTransition",
            "systemProperty": true
        },
        {
            "propertyName": "CommentType",
            "propertyValue": "Private",
            "propertyType": "Enum",
            "systemProperty": true
        },
        {
            "propertyName": "AtMentions",
            "propertyValue": [
                [
                    {
                        "propertyName": "Team",
                        "propertyValue": {
                            "id": "57440000000359001",
                            "name": "Team A",
                            "type": "Team"
                        },
                        "propertyType": "Entity",
                        "systemProperty": true
                    },
                    {
                        "propertyName": "Department",
                        "propertyValue": {
                            "id": "57440000000006907",
                            "name": "Zylker Primary",
                            "type": "Department"
                        },
                        "propertyType": "Entity",
                        "systemProperty": true
                    }
                ]
            ],
            "propertyType": "PropertyGroupList",
            "systemProperty": true
        },
        {
            "propertyName": "AttachmentNames",
            "propertyValue": [],
            "propertyType": "TextList",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

EventCommentDeleted

{
    "eventName": "EventCommentDeleted",
    "eventTime": "2020-06-04T19:41:53.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Kannan",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Event Subject",
            "propertyValue": "Event subject value.",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Content",
            "propertyValue": "<div>Comment edited content with a at mention
                          zsu[@team:57440000000359001_Team A]zsu&nbsp;</div>",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "CommentType",
            "propertyValue": "Private",
            "propertyType": "Enum",
            "systemProperty": true
        },
        {
            "propertyName": "AtMentions",
            "propertyValue": [
                [
                    {
                        "propertyName": "Team",
                        "propertyValue": {
                            "id": "57440000000359001",
                            "name": "Team A",
                            "type": "Team"
                        },
                        "propertyType": "Entity",
                        "systemProperty": true
                    },
                    {
                        "propertyName": "Department",
                        "propertyValue": {
                            "id": "57440000000006907",
                            "name": "Zylker Primary",
                            "type": "Department"
                        },
                        "propertyType": "Entity",
                        "systemProperty": true
                    }
                ]
            ],
            "propertyType": "PropertyGroupList",
            "systemProperty": true
        },
        {
            "propertyName": "AttachmentNames",
            "propertyValue": [
                "FileName1.txt"
            ],
            "propertyType": "Enum",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

EventTimeEntryAdded

{
    "eventName": "EventTimeEntryAdded",
    "eventTime": "2020-01-14T10:10:43.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Kannan",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "ExecutionTime",
            "propertyValue": "2020-01-14T10:10:02.531Z",
            "propertyType": "DateTime",
            "systemProperty": true
        },
        {
            "propertyName": "Description",
            "propertyValue": "Event time entry description",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Duration",
            "propertyValue": "275",
            "propertyType": "Duration",
            "systemProperty": true
        },
        {
            "propertyName": "RequestChargeType",
            "propertyValue": "Service and Maintenance",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Cost",
            "propertyValue": "6.44",
            "propertyType": "Numeric",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

EventTimeEntryUpdated

{
    "eventName": "EventTimeEntryUpdated",
    "eventTime": "2020-01-14T10:11:22.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Kannan",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "ExecutionTime",
            "propertyValue": "2020-01-13T10:10:00.000Z",
            "propertyType": "DateTime",
            "systemProperty": true
        },
        {
            "propertyName": "Description",
            "propertyValue": "Updated time entry description.",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Duration",
            "propertyValue": "7475",
            "propertyType": "Duration",
            "systemProperty": true
        },
        {
            "propertyName": "RequestChargeType",
            "propertyValue": "Upgrade Request",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Cost",
            "propertyValue": "96.44",
            "propertyType": "Numeric",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

EventTimeEntryDeleted

{
    "eventName": "EventTimeEntryDeleted",
    "eventTime": "2020-01-14T10:11:30.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Kannan",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "ExecutionTime",
            "propertyValue": "2020-01-13T10:10:00.000Z",
            "propertyType": "DateTime",
            "systemProperty": true
        },
        {
            "propertyName": "Description",
            "propertyValue": "Time entry description.",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Duration",
            "propertyValue": "7475",
            "propertyType": "Duration",
            "systemProperty": true
        },
        {
            "propertyName": "RequestChargeType",
            "propertyValue": "Upgrade Request",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Cost",
            "propertyValue": "96.44",
            "propertyType": "Numeric",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

EventTimeEntryRestored

{
    "eventName": "EventTimeEntryRestored",
    "eventTime": "2020-01-14T10:14:50.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Kannan",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "ExecutionTime",
            "propertyValue": "2020-01-13T10:10:00.000Z",
            "propertyType": "DateTime",
            "systemProperty": true
        },
        {
            "propertyName": "Duration",
            "propertyValue": "7475",
            "propertyType": "Duration",
            "systemProperty": true
        },
        {
            "propertyName": "RequestChargeType",
            "propertyValue": "Upgrade Request",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Cost",
            "propertyValue": "96.44",
            "propertyType": "Numeric",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

TaskAdded

Task added as part of a workflow rule

{
    "eventName": "TaskAdded",
    "eventTime": "2019-12-17T10:50:13.000Z",
    "actor": {
        "id": null,
        "name": "Default workflow",
        "type": "Workflow"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Subject",
            "propertyValue": "Workflow added this task",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Status",
            "propertyValue": "In Progress",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Priority",
            "propertyValue": "High",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "DueDate",
            "propertyValue": "2019-12-17T10:55:13.750Z",
            "propertyType": "DateTime",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

Task added as part of a Blueprint transition

{
    "eventName": "TaskAdded",
    "eventTime": "2019-12-18T06:12:38.000Z",
    "actor": {
        "id": "57440000000572001",
        "name": "Defalut path blueprint",
        "type": "Blueprint"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Subject",
            "propertyValue": "Automated Task Subject",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Status",
            "propertyValue": "In Progress",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Priority",
            "propertyValue": "High",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "DueDate",
            "propertyValue": "2019-12-18T06:17:38.498Z",
            "propertyType": "DateTime",
            "systemProperty": true
        }
    ],
    "actorInfo": [
        {
            "propertyName": "Transition",
            "propertyValue": {
                "id": "57440000000572011",
                "name": "To On hold",
                "type": "Transition"
            },
            "propertyType": "Entity",
            "systemProperty": true
        }
    ]
}

TaskUpdated

{
    "eventName": "TaskUpdated",
    "eventTime": "2019-12-06T09:22:30.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Kannan",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Subject",
            "propertyValue": "Updated subject of the task",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Status",
            "propertyValue": "In Progress",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Priority",
            "propertyValue": "Highest",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Category",
            "propertyValue": "",
            "propertyType": "Text",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

TaskDeleted

{
    "eventName": "TaskDeleted",
    "eventTime": "2020-05-13T11:52:23.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Chandran",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Subject",
            "propertyValue": "New Task BY BP",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Status",
            "propertyValue": "In Progress",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Priority",
            "propertyValue": "Highest",
            "propertyType": "Text",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

TaskRestored

{
    "eventName": "TaskRestored",
    "eventTime": "2020-05-13T13:54:23.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Meena",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Subject",
            "propertyValue": "New Task BY BP",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Status",
            "propertyValue": "In Progress",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Priority",
            "propertyValue": "Highest",
            "propertyType": "Text",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

TaskCommentAdded

{
    "eventName": "TaskCommentAdded",
    "eventTime": "2020-06-04T19:39:11.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Ravi",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Task Subject",
            "propertyValue": "Task Subject",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Content",
            "propertyValue": "<div>Comment content zsu[#257:57440000001206021:57440000001206021]zsu</div>",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "CommentType",
            "propertyValue": "Private",
            "propertyType": "Enum",
            "systemProperty": true
        },
        {
            "propertyName": "AtMentions",
            "propertyValue": [
                [
                    {
                        "propertyName": "Ticket",
                        "propertyValue": {
                            "id": "57440000001206021",
                            "name": "257",
                            "type": "Ticket"
                        },
                        "propertyType": "Entity",
                        "systemProperty": true
                    },
                    {
                        "propertyName": "Department",
                        "propertyValue": {
                            "id": "57440000000006907",
                            "name": "Zylker Primary",
                            "type": "Department"
                        },
                        "propertyType": "Entity",
                        "systemProperty": true
                    }
                ]
            ],
            "propertyType": "PropertyGroupList",
            "systemProperty": true
        },
        {
            "propertyName": "AttachmentNames",
            "propertyValue": [],
            "propertyType": "TextList",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

TaskCommentEdited

{
    "eventName": "TaskCommentEdited",
    "eventTime": "2020-06-04T19:39:50.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Ragothaman",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Task Subject",
            "propertyValue": "Task Subject",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Content",
            "propertyValue": {
                "previousValue": "<div>Comment content zsu[#257:57440000001206021:57440000001206021]zsu</div>",
                "updatedValue": "<div>All mentions possible in the ticket are possible in activities too.
                              </div><div>zsu[@user:58387307]zsu&nbsp;<br /></div>",
                "type": "Text"
            },
            "propertyType": "ValueTransition",
            "systemProperty": true
        },
        {
            "propertyName": "CommentType",
            "propertyValue": "Private",
            "propertyType": "Enum",
            "systemProperty": true
        },
        {
            "propertyName": "AtMentions",
            "propertyValue": [
                [
                    {
                        "propertyName": "Agent",
                        "propertyValue": {
                            "id": "57440000000359029",
                            "name": "Ravi",
                            "type": "Agent"
                        },
                        "propertyType": "Entity",
                        "systemProperty": true
                    },
                    {
                        "propertyName": "ZUID",
                        "propertyValue": "58387307",
                        "propertyType": "Numeric",
                        "systemProperty": true
                    }
                ],
                [
                    {
                        "propertyName": "Ticket",
                        "propertyValue": {
                            "id": "57440000001206021",
                            "name": "257",
                            "type": "Ticket"
                        },
                        "propertyType": "Entity",
                        "systemProperty": true
                    },
                    {
                        "propertyName": "Department",
                        "propertyValue": {
                            "id": "57440000000006907",
                            "name": "Zylker Primary",
                            "type": "Department"
                        },
                        "propertyType": "Entity",
                        "systemProperty": true
                    }
                ]
            ],
            "propertyType": "PropertyGroupList",
            "systemProperty": true
        },
        {
            "propertyName": "AttachmentNames",
            "propertyValue": [
                "FileName1.xml"
            ],
            "propertyType": "TextList",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

TaskCommentDeleted

{
    "eventName": "TaskCommentDeleted",
    "eventTime": "2020-06-04T19:39:59.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Kannan",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "Task Subject",
            "propertyValue": "Task Subject",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Content",
            "propertyValue": "<div>All mentions possible in the ticket are possible in activities too.
                          </div><div>zsu[@user:58387307]zsu&nbsp;<br /></div>",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "CommentType",
            "propertyValue": "Private",
            "propertyType": "Enum",
            "systemProperty": true
        },
        {
            "propertyName": "AtMentions",
            "propertyValue": [
                [
                    {
                        "propertyName": "Agent",
                        "propertyValue": {
                            "id": "57440000000359029",
                            "name": "Ragothaman",
                            "type": "Agent"
                        },
                        "propertyType": "Entity",
                        "systemProperty": true
                    },
                    {
                        "propertyName": "ZUID",
                        "propertyValue": "58387307",
                        "propertyType": "Numeric",
                        "systemProperty": true
                    }
                ]
            ],
            "propertyType": "PropertyGroupList"
        },
        {
            "propertyName": "AttachmentNames",
            "propertyValue": [
                "FileName1.html",
                "FileName2.html"
            ],
            "propertyType": "TextList",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

TaskTimeEntryAdded

{
    "eventName": "TaskTimeEntryAdded",
    "eventTime": "2020-01-14T10:16:19.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Sugumar",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "ExecutionTime",
            "propertyValue": "2020-01-14T10:15:34.233Z",
            "propertyType": "DateTime",
            "systemProperty": true
        },
        {
            "propertyName": "Description",
            "propertyValue": "Description of the time entry",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Duration",
            "propertyValue": "179",
            "propertyType": "Duration",
            "systemProperty": true
        },
        {
            "propertyName": "RequestChargeType",
            "propertyValue": "Product Consultation",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Cost",
            "propertyValue": "12.98",
            "propertyType": "Numeric",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

TaskTimeEntryUpdated

{
    "eventName": "TaskTimeEntryUpdated",
    "eventTime": "2020-01-14T10:16:51.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Ravi",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "ExecutionTime",
            "propertyValue": "2020-01-14T10:15:34.000Z",
            "propertyType": "DateTime",
            "systemProperty": true
        },
        {
            "propertyName": "Description",
            "propertyValue": "Description of the time entry.",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Duration",
            "propertyValue": "3779",
            "propertyType": "Duration",
            "systemProperty": true
        },
        {
            "propertyName": "RequestChargeType",
            "propertyValue": "Service and Maintenance",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Cost",
            "propertyValue": "92.98",
            "propertyType": "Numeric",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

TaskTimeEntryDeleted

{
    "eventName": "TaskTimeEntryDeleted",
    "eventTime": "2020-01-14T10:17:01.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Kannan",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "ExecutionTime",
            "propertyValue": "2020-01-14T10:15:34.000Z",
            "propertyType": "DateTime",
            "systemProperty": true
        },
        {
            "propertyName": "Description",
            "propertyValue": "Description of this time entry goes here.",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Duration",
            "propertyValue": "3779",
            "propertyType": "Duration",
            "systemProperty": true
        },
        {
            "propertyName": "RequestChargeType",
            "propertyValue": "Service and Maintenance",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Cost",
            "propertyValue": "92.98",
            "propertyType": "Numeric",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

TaskTimeEntryRestored

{
    "eventName": "TaskTimeEntryRestored",
    "eventTime": "2020-01-14T10:17:12.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Kannan",
        "type": "Agent"
    },
    "source": null,
    "eventInfo": [
        {
            "propertyName": "ExecutionTime",
            "propertyValue": "2020-01-14T10:15:34.000Z",
            "propertyType": "DateTime",
            "systemProperty": true
        },
        {
            "propertyName": "Duration",
            "propertyValue": "3779",
            "propertyType": "Duration",
            "systemProperty": true
        },
        {
            "propertyName": "RequestChargeType",
            "propertyValue": "Service and Maintenance",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "Cost",
            "propertyValue": "92.98",
            "propertyType": "Numeric",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

BugCreated

Bug created in Zoho BugTracker

{
    "eventName": "BugCreated",
    "eventTime": "2019-10-14T12:35:53.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Ragavan",
        "type": "Agent"
    },
    "source": "ZohoBugTracker",
    "eventInfo": [
        {
            "propertyName": "BugKey",
            "propertyValue": "AH1-I1",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "BugTitle",
            "propertyValue": "Bug title here.",
            "propertyType": "Text",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

Bug created in Jira

{
    "eventName": "BugCreated",
    "eventTime": "2020-05-26T16:00:40.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Ragothaman",
        "type": "Agent"
    },
    "source": "Jira",
    "eventInfo": [
        {
            "propertyName": "BugKey",
            "propertyValue": "CBV4-4796",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "BugTitle",
            "propertyValue": "Bug title here",
            "propertyType": "Text",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

BugLinked

{
    "eventName": "BugLinked",
    "eventTime": "2019-10-14T12:48:23.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Aravindan",
        "type": "Agent"
    },
    "source": "ZohoBugTracker",
    "eventInfo": [
        {
            "propertyName": "BugKey",
            "propertyValue": "Bug Key-AH1-I2",
            "propertyType": "Text",
            "systemProperty": true
        },
        {
            "propertyName": "BugTitle",
            "propertyValue": "Bug title here.",
            "propertyType": "Text",
            "systemProperty": true
        }
    ],
    "actorInfo": []
}

BugDelinked

{
    "eventName": "BugDelinked",
    "eventTime": "2019-10-14T13:11:04.000Z",
    "actor": {
        "id": "57440000000195001",
        "name": "Kannan",
        "type": "Agent"
    },
    "source": "ZohoBugTracker",
    "eventInfo": [],
    "actorInfo": []
}

InvoiceCreated

Invoice created in Zoho Books

{
    "eventName": "InvoiceCreated",
    "eventTime": "2020-05-26T15:40:49.000Z",
    "actor": {
        "id": "57440000000195001",
"name": "Ragothaman", "type": "Agent" }, "source": "ZohoBooks", "eventInfo": [ { "propertyName": "InvoiceNumber", "propertyValue": "INV-003269", "propertyType": "Text", "systemProperty": true }, { "propertyName": "CustomerName", "propertyValue": "Magesh", "propertyType": "Text", "systemProperty": true } ], "actorInfo": [] }

Invoice created in Zoho Invoice

{
    "eventName": "InvoiceCreated",
    "eventTime": "2020-05-26T15:32:52.000Z",
    "actor": {
        "id": "57440000000195001",
"name": "Ragothaman", "type": "Agent" }, "source": "ZohoInvoice", "eventInfo": [ { "propertyName": "InvoiceNumber", "propertyValue": "INV-001481", "propertyType": "Text", "systemProperty": true }, { "propertyName": "CustomerName", "propertyValue": "Jeeva", "propertyType": "Text", "systemProperty": true } ], "actorInfo": [] }

EstimateCreated

Estimate created in Zoho Books

{
    "eventName": "EstimateCreated",
    "eventTime": "2020-05-26T15:38:18.000Z",
    "actor": {
        "id": "57440000000195001",
"name": "Ragothaman", "type": "Agent" }, "source": "ZohoBooks", "eventInfo": [ { "propertyName": "EstimateNumber", "propertyValue": "EST-000159", "propertyType": "Text", "systemProperty": true }, { "propertyName": "CustomerName", "propertyValue": "Arun", "propertyType": "Text", "systemProperty": true } ], "actorInfo": [] }

Estimate created in Zoho Invoice

{
    "eventName": "EstimateCreated",
    "eventTime": "2020-05-26T15:35:49.000Z",
    "actor": {
        "id": "57440000000195001",
"name": "Ragothaman", "type": "Agent" }, "source": "ZohoInvoice", "eventInfo": [ { "propertyName": "EstimateNumber", "propertyValue": "EST-000007", "propertyType": "Text", "systemProperty": true }, { "propertyName": "CustomerName", "propertyValue": "Vignesh", "propertyType": "Text", "systemProperty": true } ], "actorInfo": [] }

SalesOrderCreated

{
    "eventName": "SalesOrderCreated",
    "eventTime": "2020-05-26T15:42:55.000Z",
    "actor": {
        "id": "57440000000195001",
"name": "Ragothaman", "type": "Agent" }, "source": "ZohoInventory", "eventInfo": [ { "propertyName": "SalesOrderNumber", "propertyValue": "SO-00049", "propertyType": "Text", "systemProperty": true }, { "propertyName": "CustomerName", "propertyValue": "Karthick", "propertyType": "Text", "systemProperty": true } ], "actorInfo": [] }












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