Reclame AQUI for Zoho Desk
A good reputation is essential for every business, especially those operating in an ecommerce environment. When online businesses do not have a physical presence, consumers can only rely on information they find online to make their purchase decisions from them. One such online platform is Reclame AQUI.
The Reclame AQUI serves as an online survey platform where customers can post their reviews and complaints about products and services offered by various companies. They also offer businesses a space to reply to their consumers. Reclame AQUI forms a communication channel between the customers and companies.
With the Reclame AQUI for Zoho Desk extension, companies can integrate their Reclame AQUI account with their Zoho Desk account so that for every customer posting about their company in Reclame AQUI, they will have a ticket created in Zoho Desk. Additionally, the company's agents can respond to the customers' reviews and complaints from within the Zoho Desk, which will be posted directly in Reclame AQUI.
Installing the extension
You can install the Reclame AQUI extension either from the Zoho Marketplace or from your Zoho Desk account.
To install from Zoho Desk:
- Log in to your Zoho Desk account with Administrator privileges.
- Click the Setup icon (
) > Integrations > Marketplace.
- Search for 'Reclame AQUI' in the search bar on the right.
- Select the Reclame AQUI for Zoho Desk extension, then click Install.
- Under General Settings, select the department and profiles whose agents can access the extension in Zoho Desk.
- Agree to the Terms of Use, then click Install.
- Click Authorize, then click Accept to authorize Zapps to activate the extension.
- Click Authorize, then click Accept to authorize your Zoho OAuth service.
- Under Preferences, provide your Reclame AQUI authentication credentials such as User and Secret, provided by the Reclame AQUI technical team.
- Click Save.
Upon successful authentication, you will be notified with a success message and the tickets synchronization will happen.
Accessing information from Reclame AQUI
Once the extension is configured, you will start receiving the complaints posted by your customers as tickets in Zoho Desk.
To access the tickets:
- Go to the Tickets module.
A ticket for every complaint in Reclame AQUI will be created and listed. - Click on a ticket to view the desired customer's reviews.
- Provide a response by sending a reply in the same ticket.
The response will be posted in the Reclame AQUI platform on behalf of your company.
Uninstalling the extension
- Go to Setup > Integrations > Marketplace.
- In the Marketplace page, click Installed Extensions.
- Choose Reclame AQUI for Zoho Desk from the list of extensions.
- Click the More icon ( ) in the upper-right corner of the Reclame AQUI for Zoho Desk extension setup page.
- Select Uninstall Extension.
- Click Confirm.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho Writer?
Create. Review. Publish.
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Introduction to Zoho Desk
Help Desk is a department in an organization that is in charge of providing the support needed by customers while using the company's product or a service. Customers contact the help desk when they have a question or a problem and a product expert ...AI-powered Self-Service with Answer Bot
Generative AI services currently support 33 languages. Out of these, the Answer Bot feature is available in 29 languages. For a detailed breakdown of the supported languages and associated features, refer to the language support sheet. We are ...WHMCS for Zoho Desk
Provisioning Modules in WHMCS, also referred to as Product or Server Modules, enable provisioning and management of services for WHMCS. As an authorized Zoho reseller, you can configure Zoho Desk module in WHMCS and make it available to your ...GoToWebinar for Zoho Desk
Webinars help give product demos and make a great tool for customer support. The GoToWebinar extension for Zoho Desk helps support agents explain their product efficiently through webinars, allowing them to resolve support tickets faster. With this ...Business Messaging in Zoho Desk vs. Live Chat in Zoho SalesIQ: A Comprehensive Business Decision Guide
Introduction As businesses strive to deliver exceptional customer experiences, real-time communication has become a necessity. However, not all customer interactions require the same approach. Some interactions require structured workflows and ...
New to Zoho LandingPage?
Zoho LandingPage Resources