Zoho Desk provides a standard set of notification rules that can be used to notify about specific actions to the customers and agents. In the mobile app, you can only view notifications; setting notification rules is not possible from the mobile app. However, in the web app, you can both view notifications and set notification rules. Read more about Setting Notification Rules

1. A ticket or task that is tagged in your name or to your department receives push notifications in the following scenarios:
   
2. A ticket is submitted by a contact or account.
   
3. An agent assigns a request or task.
   
4. A ticket request receives an edit action.
   
5. A comment is placed in a ticket request.
   
6. A response is sent to a ticket request.
   
7. An agent from another department updates the status in your department.
   

Enabling push notifications in the settings 

To enable push notifications

 1. Tap on the Hamburger menu icon on the upper-left corner of the home screen.

Viewing notifications

To view the notifications:

2. Tap the Notifications Icon  on the upper-right corner of the screen.

Actions performed under notification settings 

To adjust your notification preferences, simply tap the icon in the upper-right corner of the notification page. This allows you to customize which notifications you receive from push notifications and notification preferences.

1. Notification Settings