Zoho Desk, as a ticketing software, manages numerous attachments to effectively resolve and address customer issues. Since these attachments often contain sensitive information, securing them is crucial. In the Zoho Desk Android app, the File Encryption feature ensures that your attachments are protected at every stage, from storage to sharing, providing you with the confidence that your data is safe.

Imagine Zylker, a financial services company, using Zoho Desk to handle client tickets. When a client submits a ticket with a sensitive document, such as financial statements, the support agent uploads the file directly into Zoho Desk. To ensure the document’s security, the app automatically encrypts the file as soon as it is uploaded, keeping the sensitive information protected and securely stored.

Later, the agent needs to review the document and opens it in the app. Zoho Desk temporarily decrypts the file, allowing the agent to view it securely. After the agent finishes reviewing, the temporary decrypted file is automatically deleted, preventing any unauthorized access. Imagine the agent then needs to share the document with a senior advisor. In this case, the app creates a temporary decrypted version for sharing, which is deleted shortly after, making sure the document isn’t left vulnerable on the device. Throughout this process, the File Encryption feature keeps the client’s financial data secure, maintaining confidentiality.

Some files require third-party applications to be accessed and viewed. In these cases, File Encryption continues to protect your data by masking it, so even if the file is accessed by the application, it will appear as an unsupported format.

Privacy protection is at the core of the File Encryption feature. By securely storing attachments and promptly deleting temporary files, Zoho Desk minimizes the chances of unauthorized access to your sensitive information. This feature operates quietly in the background, allowing you to focus on your work with the peace of mind that your data is safe.