Scheduled Reply helps businesses simplify customer communication strategies. It allows you to compose messages and set them to be sent later at the customer's preferred time. This means agents can draft responses at their convenience, guaranteeing prompt replies even for customers in different time zones.

Read more about Setting up Scheduled reply.  

Permission Required

Ensure scheduled reply functionality is activated on the web version before accessing it on your mobile device.

Create scheduled reply 

To create scheduled reply

1. Open Zoho Desk Android app
   
2. Tap the Hamburger icon( ) in the top-right corner.
   
3. Go to Tickets.
   
4. Select the ticket.
   
5. Tap More Options in the conversation thread.
   
6. Select either Reply or Reply all from the options.
   
7. Compose your reply.
   
8. Tap the Dropdown arrow ( ) next to Send.
   
9. Choose Scheduled Reply.
   

 Actions you can perform in scheduled replies       

1. Edit Reply
   

1. Edit Schedule
   

1. Clear Schedule
   

1. Send Immediately
   

1. Delete Draft
   

1. Print

To edit the scheduled reply 

1. Navigate to the scheduled reply.
2. Tap the More icon ( ).
3. Select Edit Reply.
4. 
   
5. Edit your reply.
6. Tap Continue Schedule.
7. Alternatively, choose the desired options from the dropdown menu ().
8. 
   
9. To edit the scheduled time 
10. Navigate to the scheduled reply.
11. Tap the More icon ( ).
12. Select Edit Schedule.
13. 
    
14. Set your preferred time.
15. Tap Reschedule.

 To delete a scheduled reply 

1. Navigate to scheduled the reply.
2. Tap on the More icon ( ).
3. Select Clear Schedule.
4. 
   
5. Tap Clear in the pop-up notification to confirm.
   

To Delete without Saving a Draft

1. Navigate to scheduled the reply.
2. Tap the More icon ( ).
3. Select Discard Draft.
4. 
   
5. Tap Discard in the pop-up notification to confirm. 

 To send the scheduled message instantly 

1. Navigate to the scheduled reply.
   

1. Tap the"More icon ().