Permission required

Ensure scheduled reply functionality is activated on the web version before accessing it on your mobile device.

1. Go to Tickets.
2. 
   
3. Select the ticket.
   
4. Tap More Options in the conversation thread.
5. 
   
6. Select either Reply or Reply all from the options.
   
7. Compose your reply.
   
8. Tap the Dropdown arrow ( ) next to Send.
   
9. Choose Scheduled Reply.
   
10. Select a predefined time/ specify a Custom Duration/ enter Specific Date and Time. 
11. Tap Schedule to schedule your reply.
    
12. Or, tap Schedule and Close to both schedule the reply and close the ticket.

1. Edit Reply
   
2. Edit Schedule
   
3. Clear Schedule
   
4. Send Immediately
   
5. Delete Draft
   
6. Print

To edit the scheduled reply 

1. Navigate to the reply scheduled.
   
2. Tap on the "More" icon ()
   
3. Select "Edit Reply"
   
4. 
   
5. Edit your reply.
   
6. Tap "Continue Schedule".
   
7. Or, choose the desired options from the dropdown menu ( )

1. To Delete and Save a Draft
   
   1. Navigate to the reply scheduled.
   2. Tap on the "More" icon ()
   3. Select "Clear Schedule"

2. Tap on the "More" icon ()

2. Tap on the "More" icon ()