Highlights of the Mobile App Gallery Service

1. Purpose-Built Apps: The gallery features a hand-picked assortment of apps, each catering to a specific industry (for example, public grievance management app, banking help desk) or function (for example, self service app, field service management app). They can be used to bridge gaps in your business workflows and improve overall efficiency. 
2. Tailored Solution: Each app is rebranded and customized to align precisely with your needs, ensuring a seamless fit. 
3. Transparent Pricing: Price depends on the customizations you request. We will reveal the prices on demand and share a clear cost breakdown to help you make informed decisions.
4. Seamless Integration: Built using Zoho SDKs and design principles, gallery apps effortlessly fit into Zoho Desk and the wider Zoho product ecosystem. 
5. Scalability and Flexibility: Gallery apps are built on a framework that is flexible for future enhancements. You can extend functionalities using your developers or engage our services for new features. Please note that such requests are considered separate projects and will be priced accordingly. 
6. Faster Hand-Off: Since gallery apps are already functional MVPs, the delivery is faster. If you want them as they are, we will rebrand and hand them off immediately. However, if you request modifications, the delivery time will extend based on their complexity.
   

Gallery App Number 1: The Grievance Redressal App

The first app in our curated collection is a grievance redressal solution. This app can be used by both citizens, to file and track complaints, and officers, to resolve issues on-the-go. For citizens, the app serves as a support portal from which they can access resources and participate in community discussions in addition to filing grievances. Agent credentials allow access to the app's ticketing interface, from which officers can resolve the submitted grievances. The agent side of the app also has essential analytics capabilities, a context-aware citizen database, a responsive notification center, and more. 

​

Citizen Login

1. Submit new complaints through a guided form with predefined fields.
2. Scan QR codes for location-based complaints to ensure accuracy and context.
3. Attach photos, videos, or documents for better clarity.
4. Track complaint status and updates anytime.
5. Receive official updates from the community.
6. Access FAQs and self-service materials for instant help.
   

Officer Login  

1. View and manage incoming complaints directly from mobile.
2. Use views and filters to prioritize tickets effectively.
3. Get complete ticket context, including location, conversations, and activity history.
4. Access a directory of citizens who've submitted requests, along with their contact details and addresses.
5. Analyze performance and operations with detailed reports.
6. Stay updated with in-app notifications.
7. We are already working on two other templated apps, and will be adding more in future.
   
   
   

The Gallery App Lifecycle: From Request to Delivery

The apps displayed in the gallery are minimum viable products (MVPs); think of them as customizable templates. If you find an app that fits your needs, contact us and share your functional and branding specifications. We’ll then work with you to incorporate them into the application through a collaborative process.

​

Step 1: Request Submission

​

As a help desk administrator, you can submit requests through Zoho Desk after reviewing the scope and accepting our terms and conditions. 

A support request will be created on your behalf.

Step 2: Requirement Gathering

​

We will contact you by email or phone to collect your requirements. At this stage, please let us know if you'd like the app as it is or want additional customization. You'll also need to share your branding assets, especially your company logo and brand color palette.

​

 

Step 3: Analysis and Design 

​

We will evaluate your request based on feasibility, development effort, timelines, and our current bandwidth. After this, we will send you a design mock-up for review. You're welcome to collaborate with us to refine it. 

Please make sure to finalize wireframes within three iterations to keep the project on track. We won't accommodate any changes to use cases or user flows once the design is finalized.

STEP 4: Payment

​

Our sales team will take over from here. 

They'll send you a finalized quote that includes the app's base price, along with estimated hours and resources for the requested modifications. 

The shared quote is valid for a period of 30 days during which you must either accept or reject it. 

Once accepted, we will generate and issue an invoice.

​

 

STEP 5: App Development

​

Once the payment is received, we will start development right away and keep you updated through the process. Rest assured, your app will be delivered in the agreed-upon timeline.

​

STEP 6: Hand-off and post-sales support

​

We will deliver the completed app in the agreed file format: IPA for iOS and APK for Android. 

 

You must publish it to the respective online marketplace using your developer account and start using/distributing it. 

 

Please note that we will not be providing any updates to the apps after this. However, we will take responsibility and resolve any issues or bugs that turn up post-delivery. 

 

You can request new features or enhancements to existing functionalities. These requests will be subject to the same process (from step 1 to step 6) outlined above. 

Steps to Purchase an App From the Mobile App Gallery

1. Log in to your Zoho Desk account with administrator privileges.
2. Click the Setup icon at the top right. 
3. Locate and select Mobile from the Developer Space section.
4. Browse the Mobile App Gallery and click the Contact Us button of the app you want.
   
   
   
   
   
   
   
   
5. Read and accept the service's scope and legal terms.
   
   
   
   
   
   
6. Click Submit.

 

A ticket will be created on your behalf. We'll kick start the process after this.