How can support agents use the Radar app effectively?
What different ticket actions can I perform in Radar?
- Revoke Blueprint (
)
- Mark the ticket as spam (
)
- Assign the ticket to another agent (
)
- Move the ticket to another department (
)
- Delete the ticket (
)
Is there a way to quickly draft responses in Radar?
- On the bottom bar of the app, tap Menu (
) > Views (
).
- Tap My Requests and open a request.
- Tap the reply button (
).
- Next, tap the Templates button (
) or the Snippets button (
).
- Choose the Template or Snippet whose content you want to insert into the response editor.
How do I edit my personal information in Radar?
- On the bottom bar of the app, tap the My Info icon.
- Tap the more options icon (
) on the upper-right corner.
- In the menu that appears, choose Edit Profile.
- Make the changes required and tap Save.
How do I search for a ticket in Radar?
- On the bottom bar of the app, tap the search icon (
).
- Enter the subject or ID of the ticket and tap the Enter button.
How can I find out if another agent is working on the ticket that I'm viewing?
When multiple agents view a ticket simultaneously, a notification bubble (
How can I keep track of my customer service stats?
- On the bottom bar of the app, tap the My Profile icon.
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