How do I personalize Radar to suit my requirements and style?
Can I select and arrange the insight screens the way I want?
Yes, you can customize your menu screen by adding the insights of your choice from the Radar store.
To access the Radar Store, perform the following steps:
- On the bottom bar of the app, tap the Setup (
) icon.
- Under Configurations, tap Radar Store.
- On the Radar Store screen, choose the insights that you want to add to the app menu, using their corresponding toggle button.
Additionally, you can also reorder the insights on the menu screen the way you want.
To reorder insights on the menu screen, perform the following steps:
- Tap the menu icon.
- On the menu screen, long-press the insights and drag and drop them in the order you prefer.
Does Radar support dark mode?
Yes. Radar's dark mode displays light colored texts, icons, and other GUI elements on a dark background. This setting reduces strain on the eyes and helps conserve battery power.
To switch to dark mode, perform the following steps:
- On the bottom bar of the app, tap the Setup icon (
).
- Under Themes, tap Dark Mode.
Can I set app defaults in Radar?
Yes, you can set app defaults in Radar.
To set app defaults, perform the following steps:
- On the bottom bar, tap the Setup icon.
- Tap App Defaults.
- On the screen that appears, you can set the default preference for the following options:
- Reply Mode
- Reply Behavior
- Agent Layout, and
- Widget Preferences
Can I ask Siri to display stats from Radar?
Yes, you can quickly access insights from Radar, using Siri shortcuts.
This option is available only for iOS users.
To setup Siri shortcuts, perform the following steps:
- Tap the Setup (
- Tap Siri Shortcuts.
A screen with a list of Radar-specific, predefined Siri shortcuts is displayed. - Choose a shortcut.
- Tap Add to Siri.
You can also change the custom phrase associated with the shortcut.
Is it possible to customize the Quick View screen the way I want?
Yes. The Quick View screen displays tickets grouped according to a particular condition. You can choose the views that matter the most to you from the wide range of views available and arrange them the way you want.
For instance, if you check unassigned requests frequently, you can reorder the views such that the unassigned tickets view appears on the top of the grid.
To customize the Quick View screen, perform the following steps:
- On the bottom bar of the app, tap Menu (
) > Views (
).
The Quick View screen appears. - On the upper-right of the Quick View screen, tap the Preferences icon (
).
- Choose the views you want to add to the Quick View screen.
- Drag and drop the views in the order you want.
You can add only a maximum of 20 views to the Quick View screen.
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
How can Radar help make better decisions related to customer support operations?
Which insights in Radar can help me manage day-to-day traffic/ticket flow? Radar offers a multitude of insights that can help monitor and manage your every day support activities in Zoho Desk. The different insight screens available in Radar are as ...How can support managers use the Radar app effectively?
How can a support admin manage day to day operations using Radar? Managing a help desk can be hectic as one has to deal with a surge in incoming tickets, distribute workload evenly among agents, handle SLA violations, deal with anomalies, and much ...Creating Dashboards in the Radar App
In todays business landscape, where more and more businesses understand the immense potential of a fulfilling customer experience and are leveraging it to acquire and retain more customers. Identifying unique support metrics and using them to make ...How can support agents use the Radar app effectively?
What different ticket actions can I perform in Radar? You can perform a wide range of ticket actions, such as sending responses, adding comments and resolutions, and viewing ticket history and time entries in Radar. Additionally, you can tap the ...What is the purpose of the Radar app and how do I get started?
How does Radar help in managing support operations in Zoho Desk? Radar has a myriad of features that are thoughtfully designed to help both customer support managers and agents manage their workload and track performance anywhere, anytime from the ...
New to Zoho LandingPage?
Zoho LandingPage Resources