Guided Conversations in LINE
What is Guided Conversations?
How are the benefits of GC?
Establishing adaptable self-service workflows.
Constructing automated conversations to assist prospects and customers.
Developing in-app guidance to support sales and service calls.
Minimizing the need for developer intervention.
What are blocks?
Why use GC in LINE?
- Wide user base: LINE has a large and growing user base, making it an excellent platform to reach a broad audience with a self-service bot.
- Ease of use: LINE interface is user-friendly, making it easy for users to interact with the GC chatbot.
- 24/7 availability: GC chatbot on LINE can provide round-the-clock customer support, ensuring that users can get assistance at any time. The bot can easily scale to handle increasing numbers of users without compromising performance.
- Instant responses: You can handle multiple queries simultaneously, providing instant responses to users and reducing wait times.
- Automate processes: Routine tasks, such as answering FAQs, processing orders, and scheduling appointments, can be automated, freeing up human resources for more complex tasks.
- User-friendly interface: LINE offers a familiar and convenient platform for customers to interact with the business, as it's widely used globally.
- Improved customer retention: Increases customer loyalty by providing quick and efficient service, making it easier for customers to resolve their issues.
- Brand image enhancement: Demonstrates a commitment to innovation and customer service excellence, enhancing the brand's reputation.
Types of blocks and their compatibility
Response blocks
Action blocks
Response cards
Type | LINE Channel |
Text | Yes, only text. No text formatting and attachments are allowed. |
Info Card | No |
2. Question cards
Type | LINE Channel |
Text | Yes |
Image | Yes |
Video | Yes |
Audio | No |
File | Yes |
Slider | No |
Yes | |
URL | Yes |
Currency | Yes |
Calendar | Yes |
Number | Yes |
Location | No |
3. Choice cards
Button
Type | LINE Channel |
Text | Yes - A total of 13 buttons with a max of 20 characters each |
URL | No |
Image | No |
Video | No |
Audio | No |
Smiley | No |
Feedback | No |
Dynamic button
Type | LINE Channel |
Text | No |
Choice block
Type | LINE Channel |
Static card | No |
Dynamic card | No |
Action cards
Type | LINE Channel |
Jump | Yes |
Fork | Yes |
Operation | Yes |
Webhook | Yes |
Steps to create a new flow for LINE channel
3. In the Create Flow form, enter the Name and Description, choose the LINE channel for the conversation flow, and click Next.
How to edit a flow and link it to your LINE conversation
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