Creating a sitemap for the Help Center
- Creating a site map is optional since search engines will still index all your Help Center articles.
To create a site map:
- Click the Setup icon (
) in the top bar.
- Click Help Center under the Channels menu.
- Select the Help Center for which you want to create a sitemap.
- On the Rebrand page, click SEO from the left panel.
- On the SEO page and under XML Sitemap, click Generate Sitemap.
An XML site map link is instantly created. You can click on the link to view the site map content on a new tab.
The site map XML file will now be used by Google and other search engines to crawl knowledge base.
- The site map will be automatically updated every 5 days.
- XML site maps can be created only for domain-mapped Help Centers.
- If you're a new Zoho Desk customer who signed up after June 13, 2019, you automatically get the XML site map created.
- You can submit your XML sitemap to each search engine using their own webmaster tools solutions. If you don’t want to do that, adding a sitemap line to your robots.txt is a good quick alternative.
- Articles published for agents and registered users
- Article in the draft and pending review
- Expired articles
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