Creating a sitemap for the Help Center
A site map (or sitemap) is a list of pages of a web site accessible to crawlers like Googlebot. They allow search engines to find all of your webpages, that they might otherwise miss when indexing. For a more detailed account of the site map, read this article on Wikipedia. By creating a site map for your Help Center, you enable search engines to learn the organization of your knowledge base content and correctly index your articles. Although site maps come in two flavors: HTML and XML, we will deal with the XML format in Zoho Desk.
Permission Required Users with the Support Channels administrative permission can access this feature.
Check Feature Availability and Limits
Important:
- Creating a site map is optional since search engines will still index all your Help Center articles.
- XML site mapping option will not be available under the Help Center Access settings if Customer must register to access Help Center is enabled.
Creating a site map
Creating an XML site map for your Help Center is a simple process that you can do it in a click without wasting much time or effort in it.
To create a site map:
To create a site map:
- Go to Setup (
) > Channels > Help Center.
- Select the Help Center for which you want to create a sitemap.
- On the Rebrand page, click SEO from the left panel.
- On the SEO page and under XML Sitemap, click Generate Sitemap.
An XML site map link is instantly created. You can click on the link to view the site map content on a new tab.
The site map XML file will now be used by Google and other search engines to crawl knowledge base.
Notes:
- The site map will be automatically updated every 5 days.
- XML site maps can be created only for domain-mapped Help Centers.
- If you're a new Zoho Desk customer who signed up after June 13, 2019, you automatically get the XML site map created.
- You can submit your XML sitemap to each search engine using their own webmaster tools solutions. If you don’t want to do that, adding a sitemap line to your robots.txt is a good quick alternative.
Exclusion List
The site map will include all public articles available on your Help Center. However, the following are excluded from the automatic site map list:
- Articles published for agents and registered users
- Article in the draft and pending review
- Expired articles
Also Read: SEO for Help Center
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho Writer?
Create. Review. Publish.
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Search Engine Optimization for Help Center
Your Help Center content, viz. articles and community posts, should be made accessible for both your customers and search engines to understand. You simply can’t stop with having a perfect Help Center with great content. Search engines such as Google ...Google Analytics Dashboard for Help Center
Google Analytics provides tools for everything from search analytics to visitor tracking that can be used to improve your self-service option in Zoho Desk. You can use the statistics to learn, for example, how long your customers look at the KBase ...FAQs: Help Center
What is help center in Desk? Help Center is a customer portal that allows users to learn about the product and understand its processes by accessing knowledge base articles. It provides a platform for self-help and learning, where users can find ...Renaming your Help Center Sub Domain
It is not uncommon for established companies to make a name change and start again. In fact, there are plenty of very good reasons for the same. For instance, the name no longer represents what they do; the brand has become stagnant; or for trademark ...FAQs: Help Center Customization
How can I customize the help center according to my business preference? Help center is an online resource where you can host a wide variety of resources, such as FAQs, troubleshooting guide, help documents, videos, and eBooks to let customers find ...
New to Zoho LandingPage?
Zoho LandingPage Resources