Creating Help Center Sitemap - Zoho Desk Knowledgebase

Creating a sitemap for the Help Center

A site map (or sitemap) is a list of pages of a web site accessible to crawlers like Googlebot. They allow search engines to find all of your webpages, that they might otherwise miss when indexing. For a more detailed account of the site map, read this article on Wikipedia. By creating a site map for your Help Center, you enable search engines to learn the organization of your knowledge base content and correctly index your articles. Although site maps come in two flavors: HTML and XML, we will deal with the XML format in Zoho Desk.

Info Permission Required
Users with the Support Channels administrative permission can access this feature.
Check Feature Availability and Limits

Important:
  1. Creating a site map is optional since search engines will still index all your Help Center articles.
  2. XML site mapping option will not be available under the Help Center Access settings if Customer must register to access Help Center is enabled. 

Creating a site map
Creating an XML site map for your Help Center is a simple process that you can do it in a click without wasting much time or effort in it.
To create a site map:
  1. Go to Setup  ) > Channels > Help Center.
  2. Select the Help Center for which you want to create a sitemap.
  3. On the Rebrand page, click SEO from the left panel.



  4. On the SEO page and under XML Sitemap, click Generate Sitemap.
    An XML site map link is instantly created. You can click on the link to view the site map content on a new tab.


The site map XML file will now be used by Google and other search engines to crawl knowledge base.

Notes:
  1. The site map will be automatically updated every 5 days.
  2. XML site maps can be created only for domain-mapped Help Centers.
  3. If you're a new Zoho Desk customer who signed up after June 13, 2019, you automatically get the XML site map created.
  4. You can submit your XML sitemap to each search engine using their own webmaster tools solutions. If you don’t want to do that, adding a sitemap line to your robots.txt is a good quick alternative.

Exclusion List
The site map will include all public articles available on your Help Center. However, the following are excluded from the automatic site map list:
  1. Articles published for agents and registered users
  2. Article in the draft and pending review
  3. Expired articles


Also Read:    SEO for Help Center

    Access your files securely from anywhere

      Zoho CRM Training Programs

      Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

      Zoho CRM Training
        Redefine the way you work
        with Zoho Workplace

          Zoho DataPrep Personalized Demo

          If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

          Zoho CRM Training

            Create, share, and deliver

            beautiful slides from anywhere.

            Get Started Now


              Zoho Sign now offers specialized one-on-one training for both administrators and developers.

              BOOK A SESSION









                                            You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                Manage your brands on social media

                                                  Zoho Desk Resources

                                                  • Desk Community Learning Series


                                                  • Digest


                                                  • Functions


                                                  • Meetups


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner


                                                  • Word of the Day


                                                    Zoho Marketing Automation

                                                      Zoho Sheet Resources

                                                       

                                                          Zoho Forms Resources


                                                            Secure your business
                                                            communication with Zoho Mail


                                                            Mail on the move with
                                                            Zoho Mail mobile application

                                                              Stay on top of your schedule
                                                              at all times


                                                              Carry your calendar with you
                                                              Anytime, anywhere




                                                                    Zoho Sign Resources

                                                                      Sign, Paperless!

                                                                      Sign and send business documents on the go!

                                                                      Get Started Now




                                                                              Zoho TeamInbox Resources



                                                                                      Zoho DataPrep Resources



                                                                                        Zoho DataPrep Demo

                                                                                        Get a personalized demo or POC

                                                                                        REGISTER NOW


                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now









                                                                                                              • Related Articles

                                                                                                              • Search Engine Optimization for Help Center

                                                                                                                Your Help Center content, viz. articles and community posts, should be made accessible for both your customers and search engines to understand. You simply can’t stop with having a perfect Help Center with great content. Search engines such as Google ...
                                                                                                              • Optimize your Knowledge Base for Search Engines

                                                                                                                The knowledge base comes with an inbuilt search function that helps your customers and agents to find solutions. However, the primary objective of creating KBase articles is to have them crawled by the other search engines. This way, your customers ...
                                                                                                              • Google Analytics Dashboard for Help Center

                                                                                                                Google Analytics provides tools for everything from search analytics to visitor tracking that can be used to improve your self-service option in Zoho Desk. You can use the statistics to learn, for example, how long your customers look at the KBase ...
                                                                                                              • FAQs: Help Center

                                                                                                                What is help center in Desk? Help Center is a customer portal that allows users to learn about the product and understand its processes by accessing knowledge base articles. It provides a platform for self-help and learning, where users can find ...
                                                                                                              • Renaming your Help Center Sub Domain

                                                                                                                It is not uncommon for established companies to make a name change and start again. In fact, there are plenty of very good reasons for the same. For instance, the name no longer represents what they do; the brand has become stagnant; or for trademark ...
                                                                                                                Wherever you are is as good as
                                                                                                                your workplace

                                                                                                                  Resources

                                                                                                                  Videos

                                                                                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                  eBooks

                                                                                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                  Webinars

                                                                                                                  Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                  CRM Tips

                                                                                                                  Make the most of Zoho CRM with these useful tips.



                                                                                                                    Zoho Show Resources