Zoho Desk's IM migration to the WhatsApp Cloud API
How does this benefit your business?
How can you access the WhatsApp Cloud API?
Can you use both the on-premise and cloud services?
Does the migration benefit support agents?
Is this migration cost effective?
Will you experience any changes to IM?
Note: The Cloud APIs include Templated Message CRUD operations.
What features are supported on the IM Module?
Feature | On-Premises | Cloud API |
1. Text messages (incoming/outgoing) | ✔ | ✔ |
2. Image messages (incoming/outgoing) | ✔ | ✔ |
3. Video messages (incoming/outgoing) | ✔ | ✔ |
4. Document messages (incoming/outgoing) | ✔ | ✔ |
5. Audio messages (incoming) | ✔ | ✔ |
6. Static locations (incoming) | ✔ | ✔ |
7. Sticker messages (incoming) | ✗ | ✔ |
8. Sticker messages (outgoing) | ✗ | ✗ |
9. Contacts | ✗ | ✗ |
10. Message status updates (read notifications) | ✔ | ✔ |
11. Message templates 12. Canned messages | ✔ ✔ | ✔ ✔ |
13. Profile picture (view) | ✔ | ✗ |
14. Profile picture (update) | ✔ | ✗ |
15. Profile about (view) 16. Profile about (update) | ✔ ✔ | ✗ ✗ |
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