Zoho Desk's IM migration to the WhatsApp Cloud API
How does this benefit your business?
How can you access the WhatsApp Cloud API?
Can you use both the on-premise and cloud services?
Does the migration benefit support agents?
Is this migration cost effective?
Will you experience any changes to IM?
Note: The Cloud APIs include Templated Message CRUD operations.
What features are supported on the IM Module?
Feature | On-Premises | Cloud API |
1. Text messages (incoming/outgoing) | ✔ | ✔ |
2. Image messages (incoming/outgoing) | ✔ | ✔ |
3. Video messages (incoming/outgoing) | ✔ | ✔ |
4. Document messages (incoming/outgoing) | ✔ | ✔ |
5. Audio messages (incoming) | ✔ | ✔ |
6. Static locations (incoming) | ✔ | ✔ |
7. Sticker messages (incoming) | ✗ | ✔ |
8. Sticker messages (outgoing) | ✗ | ✗ |
9. Contacts | ✗ | ✗ |
10. Message status updates (read notifications) | ✔ | ✔ |
11. Message templates 12. Canned messages | ✔ ✔ | ✔ ✔ |
13. Profile picture (view) | ✔ | ✗ |
14. Profile picture (update) | ✔ | ✗ |
15. Profile about (view) 16. Profile about (update) | ✔ ✔ | ✗ ✗ |
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
Create. Review. Publish.
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
Zoho Sheet Resources
Zoho Forms Resources
Zoho Sign Resources
Sign, Paperless!
Zoho TeamInbox Resources
Design. Discuss. Deliver.
Related Articles
FAQs: Instant Messaging
Why can't I send Canned Messages? The Auto-ticket conversion must be switched On. Why? Because the canned message contains placeholders from the Agents & Contacts module. Navigate to Instant Messaging > Preferences > Check_lists to Switch On the ...Introduction to Instant Messaging
Instant messaging (IM) enables you to connect with your customers on the messaging apps they use, such as WhatsApp, Telegram, Facebook Messenger, and more. This feature consolidates customer conversations from various platforms into one unified ...Zoho is now a WhatsApp Business Service Provider
NEW WhatsApp Business Partner Zoho's Instant Messaging team proudly announces that we are now WhatsApp's Business Service Provider (BSP). We have partnered with Meta to provide the best solutions to increase revenue and deliver a prompt messaging ...FAQs: WhatsApp Business
How to configure a Phone Number for the WhatsApp Embedded Sign-up. The business phone number must be configured manually by adding the number on the Facebook Business Manager console and verifying it. Login here Once WhatsApp approves the phone ...BSP Migration
Migration If you have an existing WhatsApp Business API client and wish to migrate it to a new setup using the same phone number, please follow the below mentioned steps or identify the changes to be made. What is a Business Service Provider (BSP)? ...