Conflict Scenarios

1. Domains still in use in services: Remove it from those services first and then try deleting it.
   
2. Undeleted sender emails: In services where deletion is not extended by default, delete the sender emails manually.
   

Steps to delete a domain

To delete an unverified domain

1. Sign in to Zoho One, then click Directory in the left menu.
   
2. Go to Domains, then hover over the domain you want to delete.
   
3. Click , then Delete.
4. Click Yes, Delete to confirm.

To delete a verified domain:

1. If mail hosting is not enabled:
   
1. Sign in to Zoho One, then click Directory in the left menu.
   
2. Go to Domains, then hover over the domain you want to delete.
   
3. Click , then Delete.
4. Click Yes, Delete to confirm.
   
2. If mail hosting is enabled:
   
1. If you have a single verified domain with mail hosting enabled:
   
1. Sign in to Mail Control Panel, then click Domains in the left menu.
2. Hover over the domain and click .
3. In the pop-up message, enter your password, then click Delete.
   
2. If you have multiple verified domains with mail hosting enabled:
   
1. Sign in to Zoho One, then click Directory in the left menu.
   
2. Go to Domains, and click the domain you want to delete.
   
3. Click Disable Mail Hosting.
   
4. Hover over the domain and click , then Delete.
5. Click Yes, Delete to confirm.