Employee Cases
The Cases feature helps an employee get answers to their queries in a quick and streamlined manner. Cases is an internal query management system in the organization with agents handling queries in different categories.
Submitting and tracking queries
Follow these steps to submit a query:
1. From the home page, go to Cases and then Categories.
2. Type your question into the search bar to see if any FAQs match your query.
3. If no FAQs match, click on the relevant category and click Ask Us.
4. Type in the query's Subject and Description.
5. Upload any attachments.
6. Click Submit.
Once a case is submitted, the agent for that category will pick up the case. View all your case requests under My Requests.
Click on the case for a detailed view.
An employee can track the progress of their case here and also communicate with the agent for any clarifications. Once the case is resolved, the status will be changed to Closed.
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