Adding Dynamic Text Input
Dynamic text input in messages
- Canned replies
- Response messages
- Automated chat invites (Triggers)
List of Dynamic Text Available in Zoho SalesIQ
Dynamic Text Variable | Description |
visitor.name | Name of the visitor on the website. |
visitor.active_conversation_id | The conversation ID of the active visitor. |
visitor.custominfo | The customised info from the custom widget. |
attender.name | Name of the operator attending the chat. |
smart.timenow | Time-period in the sequence of the day (Eg. Morning, Evening). |
visitor.department | Name of the department to which the visitor has initiated the chat. |
visitor.email | Email Address of the visitor on the website. |
attender.emai | Email address of the attender who attends the chat. |
visitor.question | Question raised by the visitor while initiating the chat. |
visitor.id | Reference ID for the visitor on the website. |
visitor.phone | Contact number of the visitor. |
visitor.country | Country of the visitor accessing the website |
visitor.city | City of the visitor located in. |
visitor.channel | The channel via the visitor connected with the operator |
web.embed.name | The name of the web embed (brand) where the visitor has initiated the chat. |
visitor.pagetitle | Title of the page, from where the visitor has initiated the chat. |
visitor.ip | IP address of the visitor visiting the website. |
visitor.pageurl | URL of the page, from where the visitor has initiated the chat. |
visitor.referrer | Source from where the visitor is referred from. |
visitor.state | State/Province of the visitor located in. |
visitor.timezone | Time zone of the visitor accessing the website. |
visitor.latitude | Latitude of the visitor. |
visitor.longitude | Longitude of the visitor. |
visitor.operating.system | The operating system used by the visitor. |
visitor.browser | The browser used by the visitor. |
visitor.browser.version | The browser version used by the visitor. |
visitor.platform | The platform used by the visitor's in their system. |
screen resolution | Screen resolution of the visitor's system. |
search.engine | Search engine used by the visitor to reach the website. |
search.query | Search Query (Keyword)used by the visitor to reach the website. |
companv.name | Company name mentioned in Clearbit. |
company.location | Company location mentioned in Clearbit. |
companv.website | Company website mentioned in Clearbit. |
company.employeecount | Company's employee count mentioned in Clearbit. |
company.annualrevenue | Company's annual revenue mentioned in Clearbit. |
company.marketcapital | Company's market capital mentioned in Clearbit. |
company.fundraised | Company fund details present in Clearbit. |
company.type | Company type mentioned in Clearbit. |
company.twitterfollowers | Your company's Twitter followers from Clearbit. |
company.facebooklikes | The likes you got on Facebook registered in Clearbit. |
company.industrytype | The industry type your company belongs to. |
company.sector | Company sector mentioned in Clearbit. |
employment.title | The job title of the visitor |
employment.name | The official name of the visitor. |
employment.role | The visitor's designation at office. |
employment.location | The visitor's office location. |
employment.city | The visitor's office located city. |
employment.country | The visitor's office located country. |
employment.state | The visitor's office located state. |
employment.bio | The visitor's official biography. |
Using dynamic text in canned replies
- Navigate to Resources > Canned replies, click on Add.
- Then type the message you would like to store in the Compose message section.
- To include the dynamic text in between the message then type %, the auto complete option will list all the options that are available. Choose the appropriate option.
- Choose a department and hit Save.
- You can use the dynamic text and get the customized messages in the canned replies hassle-free.
Using dynamic text in automated chat invite
- Navigate to Settings -> Automate -> Triggers > Add.
- Choose a Brand.
- Then, set a rule with the criteria and conditions.
- Choose when you would like to trigger the rule.
- Now choose the Send chat invite option and enter the name or the company name from which you would like to send the chat invite.
- Then in the message section, enter the appropriate message you would like to send along with the invite. Here by typing the % will list the dynamic text options available, choose and option and complete the message.
- Click Save.
Using dynamic text in response messages
- Navigate to Settings > Personalize > Brands > Brand Name > Flow.
- In the Response Message section, add the message along with the dynamic text.
- Typing the % in the message will list all the available options in the dynamic text.
- You can add dynamic text in waiting messages, operator busy messages, thank you messages, greetings, etc.
- The configured message will be displayed with a customized content.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
Create. Review. Publish.
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
Zoho Sheet Resources
Zoho Forms Resources
Zoho Sign Resources
Sign, Paperless!
Zoho TeamInbox Resources
Design. Discuss. Deliver.
Related Articles
Input Cards
Input cards can be used to collect information from the visitor such as date & time, location, feedback, and more according to the requirement. Button Button card can provide multiple options and route the bot's flow based on the visitor's choice. ...Adding articles in Zoho SalesIQ
What are Articles? Articles are a collection of self-service materials that you draft inside your SalesIQ dashboard and share with customers on the chat window during a conversation. These articles will also be available for access inside the live ...Supervisor guide
Supervisors can manage, monitor, and analyze the performance of your operators using the tools provided in SalesIQ. The supervisor guide will help you understand and use the features that are available for the supervisors. Joining the SalesIQ portal ...WhatsApp Templates on SalesIQ
WhatsApp templates are pre-saved message layouts or formats that businesses can utilize to send updates, communications and notifications to their customers. These will be particularly useful for sending messages such as order confirmations, shipping ...Action Cards
Action cards are used to perform actions based on the visitor's needs and information collected so far in the flow. Channel compatibility and limitations All action cards are supported in Facebook, Instagram, WhatsApp, Telegram, and LINE. Criteria ...