View Performance Report - Zoho SalesIQ

View Performance Report

  1. You can view your performance report by navigating to My Profile tab. This report will provide your information about the operator activity, operator attended chats, and operator ratings. 
  2. Clicking on Performance Report will display your performance for the current day by default. You can filter the department and time period to gauge your performance.



Operator Activity

You can view your activity throughout the day, for the selected time frame. The red line graph tracks the average amount of visitors attended online for each hour of the day, the blue line tracks the average amount of visitors’ requests that are closed for each hour while the green line tracks the average number of calls that are closed for each hour. This report is a great way to see what hours of the day you are the busiest.



Operator Activity Ratio

You can view the aggregate time you have spent chatting with visitors against time you sit idle. You can also filter this report by department, or view all of your departments together to see your overall activity ratio.


Operator Attended Chats

Below, you can compare the number of visitors for each department attended over the selected time period against the departments.


Operator Rating

View the ratings given against the number of visitors in the report. The Graph view displays a pie graph of your operators’ ratings from customers by star. Hover over each section of the graph to see what rating it represents and the percentage it makes up.



    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now


            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION











                                        You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                            Manage your brands on social media

                                              Zoho Desk Resources

                                              • Desk Community Learning Series


                                              • Digest


                                              • Functions


                                              • Meetups


                                              • Kbase


                                              • Resources


                                              • Glossary


                                              • Desk Marketplace


                                              • MVP Corner


                                              • Word of the Day


                                                Zoho Marketing Automation

                                                  Zoho Sheet Resources

                                                   

                                                      Zoho Forms Resources


                                                        Secure your business
                                                        communication with Zoho Mail


                                                        Mail on the move with
                                                        Zoho Mail mobile application

                                                          Stay on top of your schedule
                                                          at all times


                                                          Carry your calendar with you
                                                          Anytime, anywhere




                                                                Zoho Sign Resources

                                                                  Sign, Paperless!

                                                                  Sign and send business documents on the go!

                                                                  Get Started Now




                                                                          Zoho TeamInbox Resources



                                                                                  Zoho DataPrep Resources



                                                                                    Zoho DataPrep Demo

                                                                                    Get a personalized demo or POC

                                                                                    REGISTER NOW


                                                                                      Design. Discuss. Deliver.

                                                                                      Create visually engaging stories with Zoho Show.

                                                                                      Get Started Now









                                                                                                          • Related Articles

                                                                                                          • Schedule Report

                                                                                                            How does the Schedule Report module work? Using this module, you can automate the process of receiving the list of prospective visitors visiting your website by email. You can generate a report in the .xlsx or CSV format and send it to your operators ...
                                                                                                          • Reports

                                                                                                            View the reports module, by clicking Reports on the Left-Hand side navigation, an overview section of the reports module will open up. The reports module consist of four sections Overview, Visitor Reports, Operator Reports, and tracking Reports. How ...
                                                                                                          • Reports 2.0 (Beta) - Monitoring real-time chat metrics

                                                                                                            Overview The Reports module will provide you with a full overview of the overall performance of your brands and support operations on Zoho SalesIQ. You can track various data such as your operators' performance, volume of bot conversations, visitor ...
                                                                                                          • Email Templates

                                                                                                            You can now create templates for all your emails and store them in Zoho SalesIQ. If you're a frequent email user, you no longer have to type long email content every single time. Instead, you can draft the email and store them as templates and choose ...
                                                                                                          • Visitor's Feedback

                                                                                                            Feedback helps you understand your customers better and how they feel about your website and support. Visitors will be prompted with a feedback form after a chat is ended. Here, visitor can rate the operator based on the options - Sad/Neutral/Happy, ...
                                                                                                            Wherever you are is as good as
                                                                                                            your workplace

                                                                                                              Resources

                                                                                                              Videos

                                                                                                              Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                              eBooks

                                                                                                              Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                              Webinars

                                                                                                              Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                              CRM Tips

                                                                                                              Make the most of Zoho CRM with these useful tips.



                                                                                                                Zoho Show Resources