View Performance Report
- You can view your performance report by navigating to My Profile tab. This report will provide your information about the operator activity, operator attended chats, and operator ratings.
- Clicking on Performance Report will display your performance for the current day by default. You can filter the department and time period to gauge your performance.
Operator Activity
You can view your activity throughout the day, for the selected time frame. The red line graph tracks the average amount of visitors attended online for each hour of the day, the blue line tracks the average amount of visitors’ requests that are closed for each hour while the green line tracks the average number of calls that are closed for each hour. This report is a great way to see what hours of the day you are the busiest.
Operator Activity Ratio
You can view the aggregate time you have spent chatting with visitors against time you sit idle. You can also filter this report by department, or view all of your departments together to see your overall activity ratio.
Operator Attended Chats
Below, you can compare the number of visitors for each department attended over the selected time period against the departments.
Operator Rating
View the ratings given against the number of visitors in the report. The Graph view displays a pie graph of your operators’ ratings from customers by star. Hover over each section of the graph to see what rating it represents and the percentage it makes up.
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
Zoho Sheet Resources
Zoho Forms Resources
Zoho Sign Resources
Sign, Paperless!
Zoho TeamInbox Resources
Zoho DataPrep Resources
Design. Discuss. Deliver.
Related Articles
Schedule Report
How does the Schedule Report module work? Using this module, you can automate the process of receiving the list of prospective visitors visiting your website by email. You can generate a report in the .xlsx or CSV format and send it to your operators ...Reports
View the reports module, by clicking Reports on the Left-Hand side navigation, an overview section of the reports module will open up. The reports module consist of four sections Overview, Visitor Reports, Operator Reports, and tracking Reports. How ...Reports 2.0 (Beta) - Monitoring real-time chat metrics
Overview The Reports module will provide you with a full overview of the overall performance of your brands and support operations on Zoho SalesIQ. You can track various data such as your operators' performance, volume of bot conversations, visitor ...Email Templates
You can now create templates for all your emails and store them in Zoho SalesIQ. If you're a frequent email user, you no longer have to type long email content every single time. Instead, you can draft the email and store them as templates and choose ...Visitor's Feedback
Feedback helps you understand your customers better and how they feel about your website and support. Visitors will be prompted with a feedback form after a chat is ended. Here, visitor can rate the operator based on the options - Sad/Neutral/Happy, ...