Team Collaboration - Frequently Asked Questions
How to make audio/video calls on Zoho Social?
You can jump into quick audio/video calls with your teammates from the Posts, Collaborate, and the Reports tab from within the Zoho Social dashboard.
For more information, head to our help guide.
How to start a new chat thread on Zoho Social?
You can initiate a new conversation with your teammates from the Posts, Collaborate and the Reports tab within the Zoho Social dashboard.
Head to our help guide to know more about it.
How do I resolve any audio/video issues that crop up?
Make sure Zoho Social has the permission to access your microphone and camera to make an audio or a video call.
To change the Microphone settings,
- Click
icon, present on the address bar.
- Select Site settings.
- Under Permissions, click on Microphone, then from the drop-down menu, select Allow.
To change the Camera settings,
- Click
icon, present on the address bar.
- Select Site settings.
- Under Permissions, click on Camera, then from the drop-down menu, select Allow.
Can I start a new chat thread and make audio/video calls on iOS and Android?
Currently, you can only create a new chat thread and initiate audio/video calls on the Desktop application. However, this is on our product roadmap, and you can expect this feature very soon on iOS and Android platforms as well.
Who can see my discussions on Zoho Social?
All discussions around Posts, Connections, Mentions or Reports are shared with all members regardless of their role. But while initiating the discussion, you can choose to restrict viewership by clicking on the drop-down on the discussion tab. From there, you can choose* individual members or roles to involve only specific people in a discussion.
You can choose the Marketing team for instance, to discuss a campaign idea and get specific feedback on it. You can do so by clicking on the drop-down menu and choosing Custom Share. Here, you can add any specific team/teams that you want.
You can pre-assign these teams just as easily. Just go to Settings icon on the top right of your screen and choose 'Roles and permissions' from the long tab that appears. Here you can create specific roles like 'Marketing' or 'Intern' under which you can add members. And yes, you have the flexibility to change these settings even after a discussion has gone live.
In case you've signed up for the Agency Plan for managing social media for multiple clients, you have the added option of sharing a discussion with both your clients and team members/roles simultaneously from the same drop-down visibility menu.
All discussions - irrespective of the plan- can be accessed by the Admin of the portal.
What can I collaborate on using Zoho Social?
You can collaborate on different things from across Zoho Social - Posts, Connections, Mentions or Reports - and bring your whole team onboard the discussion. Say, you've spotted something interesting on your livestream, like a fun Tweet about your brand. You can turn this into a discussion, not only to alert your team members but also to brain-storm for an effective response.
You can similarly turn anything from a failed post to a monthly report into a discussion, using the 'Discuss' button on each of these tools. To access all these Discussions, click on the Collaborate tab on your home screen.
Can I start a new message thread or make audio/video calls with a user who is not my contact?
Yes! You can create a new chat thread and make audio/video calls with a user who is not your contact. While you attempt to do so, they would be added as a mutual contact automatically by Zoho Social.
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