Zia - Frequently Asked Questions
How do I set up Zia's generative AI in Zoho Social?
Zia's generative AI is powered by OpenAI's ChatGPT API. To set it up, you need OpenAI's secret key to complete the integration.
Step 1: Getting the OpenAI's secret key
- Go to https://platform.openai.com/account/api-keys.
- Click + Create new secret key and enter a suitable name.
- Click Create secret key.
- Copy the secret key and click Done.
Note: Once you click Done, you will not be able to view or copy the key once again. You will need to create a new secret key if you wish to do so.
Step 2: Integrating with Zoho Social
- Go to Settings > Preference > Publishing and enable Compose with Zia.
- Enter the OpenAI secret key and click the tick button.
- Read the data privacy notice thoroughly, then click the Proceed button to access Zia.
Alternatively, you can set up the integration from the Compose window.
To do so:
- Click the New Post button in the top-right corner of your Social dashboard.
- Click the Compose with Zia button to access Zia.
- Enter the secret key generated from the Open AI platform.
- Click Proceed.
What data will be shared with OpenAI from Zoho Social?
Zoho Social only shares the content that's entered as a prompt in Zia with OpenAI.
Please read OpenAI's terms of use for more information.
What kind of content can I generate with Zia in Zoho Social?
Zia can generate social media posts, hashtags, Instagram captions, Twitter posts, and threads, and can also rephrase the content.
To generate respective content, select the appropriate category from the Compose with Zia popup.
Can I modify the content generated by Zia?
Yes, once the content suggested is added to the Compose window, you can go ahead and modify it as required.
How many content suggestions can Zia generate at a time?
Zia can generate a maximum of five suggestions at a time. You can also choose to include images, hashtags, and emojis.
Will Zia be available across all the pricing plans of Zoho Social?
Zia will be available for all the Standard, Professional, Premium, Agency, and Agency Plus plans. However, you need a paid OpenAI account to setup Zia in Zoho Social.
Who can set up Zia in Zoho Social?
The administrator of your Zoho Social account can set up Zia in Zoho Social. Once set up, other users in the Zoho Social portal can use Zia from the Compose window.
Can I use the same secret key in Zoho Social that's been used in another Zoho product?
Yes, the same OpenAI secret key can be used in multiple Zoho products. For example, the OpenAI secret key used in Zoho CRM can also be used in Zoho Social.
What happens when the OpenAI secret code used in Zoho Social is deleted?
If the secret code is deleted in OpenAI, Zia's integration with ChatGPT will not work. The brand admin will need to replace the old secret key specified in Zoho Social with a new one from OpenAI.
How do I deactivate Zia's generative AI in Zoho Social?
To deactivate Zia in Zoho Social, go to Settings > Preference > Publishing and disable the Compose with AI toggle switch.
Once disabled, the Compose with Zia button will be disabled in the Compose window in your organization.
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Facebook Lead Ads - Frequently Asked Questions
What plans is the Lead forms Integration available on? The Lead Forms integration is available on Premium, Agency, and Agency Plus plans of Zoho Social. Important The Lead Forms module has been deprecated for users signing up to Zoho Social from the ...Link Shortener - Frequently Asked Questions
How can I create short link? There are two ways to create short links on Zoho Social. You if you have a Bit.ly account, you can integrate it with your Zoho Social for link shortening. Or you could use Zoho Social's free built-in link shortening ...CRM Integration - Frequently Asked Questions
I don't use Zoho CRM. Do you support other CRM integrations? Sorry, we don't support integrations with other CRM applications. Is Zoho Social different from the Social tab in CRM? Yes, Zoho Social is different from the Social tab in Zoho CRM. The ...Team Collaboration - Frequently Asked Questions
How to make audio/video calls on Zoho Social? You can jump into quick audio/video calls with your teammates from the Posts, Collaborate, and the Reports tab from within the Zoho Social dashboard. For more information, head to our help guide. How to ...Team members and roles - Frequently asked questions
How can I hide leads data from team members? If you don't want all your team members to have access to leads data because this information is critical, you can restrict it using Leads Data Permission under Roles & Permissions. This permission is ...
New to Zoho LandingPage?
Zoho LandingPage Resources