Social Notifications
Given how fast-paced the online world is, managing social media can be overwhelming. But what if tracking your activities and your discussions were simplified and neatly organized for you? On Zoho Social, you can do this on two levels. You can be on-track with all the social media activities happening around your brand on various social channels, and simultaneously keep a tab on interactions and activities within your team.
Portal and Brand Admins on Zoho Social can decide which team members get notified of specific actions.
Social Notifications
Brand Notifications notifies you of all activities happening across the social channels that you've connected to your brand. Brand Notifications are available for: Facebook Page, Twitter Profile, and Instagram. Once you've set it up, you will get notified every time someone interacts with your brand on any of the supported channels.
Notifications include likes, retweets, direct messages, wall posts, and @mentions.
When someone interacts with your brand on any of the supported channels, you can view notifications in the top right corner by clicking on the bell icon.
Notifications for Facebook Groups, LinkedIn, Google My Business Listings, and YouTube are not currently available due to API restrictions on these networks.
To control notifications for a specific social channel
1. From Brands Settings under Settings, click on the Notifications panel and go to social channels.
2. Each social channel has its own category of actions,
- Facebook Page: Visitor Posts, Comments, Messages, and Likes
- Twitter: Mentions, Messages, Retweets, Likes, and Replies
- Instagram: Comments
3. Click Add Member for each type of interaction that you want to turn on notifications for. The team members you add will be notified immediately via email.
4. To turn off notifications for a member, hover over their name and click the X icon.
Only Portal Admins and Brand Admins will be able to perform this action.
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