What is the maximum limit for Spam trap hit/ un-justified complaint? | Zoho ZeptoMail

What is the maximum limit for Spam trap hit/ un-justified complaint?

As per the ZeptoMail TOS (Terms of Service), the maximum count for spam trap hit/ un-justified complaints is 1 in 100,000 emails.

 

In the event that your emails exceed the threshold(s) mentioned above, Zoho reserves the right to terminate your user account without any prior notification.

 

Feel free to drop an email to support@zeptomail.com if you have further queries.

    Access your files securely from anywhere

      Zoho CRM Training Programs

      Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

      Zoho CRM Training
        Redefine the way you work
        with Zoho Workplace

          Zoho DataPrep Personalized Demo

          If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

          Zoho CRM Training

            Create, share, and deliver

            beautiful slides from anywhere.

            Get Started Now


              Zoho Sign now offers specialized one-on-one training for both administrators and developers.

              BOOK A SESSION









                                            You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                Manage your brands on social media

                                                  Zoho Desk Resources

                                                  • Desk Community Learning Series


                                                  • Digest


                                                  • Functions


                                                  • Meetups


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner


                                                  • Word of the Day


                                                    Zoho Marketing Automation

                                                      Zoho Sheet Resources

                                                       

                                                          Zoho Forms Resources


                                                            Secure your business
                                                            communication with Zoho Mail


                                                            Mail on the move with
                                                            Zoho Mail mobile application

                                                              Stay on top of your schedule
                                                              at all times


                                                              Carry your calendar with you
                                                              Anytime, anywhere




                                                                    Zoho Sign Resources

                                                                      Sign, Paperless!

                                                                      Sign and send business documents on the go!

                                                                      Get Started Now




                                                                              Zoho TeamInbox Resources



                                                                                      Zoho DataPrep Resources



                                                                                        Zoho DataPrep Demo

                                                                                        Get a personalized demo or POC

                                                                                        REGISTER NOW


                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now









                                                                                                              • Related Articles

                                                                                                              • Is there a sending limit/ hourly quota for email sending?

                                                                                                                There is no hourly quota or sending limit for email sending. However, your account will be blocked if we don't abide by the terms and conditions.  If you still have queries, drop an email to support@zeptomail.com and we will assist you further.
                                                                                                              • Why should I use a separate domain for my transactional emails?

                                                                                                                Transactional emails are required to be delivered almost instantly. One of the factors for good deliverability is sender reputation. Sender reputation is affected by clean domain IP practices. Hence, having a dedicated domain and IP for your ...
                                                                                                              • Why was my account blocked?

                                                                                                                ZeptoMail is a dedicated platform for sending transactional emails like OTPs, abandon cart notifications, on-boarding emailers, etc., These emails are mostly triggered by a user action unlike unsolicited emails like bulk marketing emails, promotional ...
                                                                                                              • For how many days will my email logs be stored in ZeptoMail servers?

                                                                                                                ZeptoMail will store your email log details for a period of 60 days. To know more about email logs, refer to our help guide here.  If you have further queries related to email logs, write to us at support@zeptomail.com.
                                                                                                              • Do you allow email tracking for emails sent via SMTP?

                                                                                                                Yes we allow click and open tracking for emails sent via SMTP. Before sending emails, you need to enable SMTP tracking within your Mail Agent to track your email open and click data. ​If you have further queries related to SMTP tracking, write to us ...
                                                                                                                Wherever you are is as good as
                                                                                                                your workplace

                                                                                                                  Resources

                                                                                                                  Videos

                                                                                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                  eBooks

                                                                                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                  Webinars

                                                                                                                  Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                  CRM Tips

                                                                                                                  Make the most of Zoho CRM with these useful tips.



                                                                                                                    Zoho Show Resources